Ratings based on 982 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
This place wasn't BAD, but I felt like there are other hotels for the same price that are way better. It didn't appear as nice as it was marketed online. The staff were friendly, and it is close enough to everything. But it seems more of an old building that has been updated, but you can still see a lot of wear and tear. I would stay here again, but I just think the price was too high when there are nicer hotels close by for the same price.
by A verified traveler
Posted 30 Dec 2024
this hotel was perfect for me and my girlfriend for her birthday weekend. You are greeted by the valet As soon as you arrive once you make it to the front desk, you are greeted with another smile and ask if you are checking in we had no problems getting our keys and rooms were where the elevators were and it’s a beautiful site to take pictures as you are checking into the hotel
Comment from Hotel Management
2 Jan 2025 by Eddie Marcia, Hotel Management
Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that our hotel was the perfect choice for celebrating your girlfriend's birthday weekend.It brings us great joy to know that you were greeted warmly by our valet and front desk staff, as we strive to provide exceptional service from the moment our guests arrive. We are also pleased that you found the check-in process smooth and convenient, allowing you to start your stay without any hassle.We appreciate your kind words about our beautiful surroundings; it’s always rewarding when guests take advantage of our picturesque setting for memorable photos.
by A verified traveler
Posted 30 Dec 2024
Staff were super friendly and helpful. Beds were very comfortable. Location was great - walking distance to French quarter, river walk and French market. Easy access to street car lines for Garden district and city park too.
Comment from Hotel Management
2 Jan 2025 by Cambria New Orleans team, Hotel Management
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff to be super friendly and helpful; we take great pride in providing exceptional service.It is wonderful to know that you enjoyed the comfort of our beds and appreciated our prime location, which allows easy access to the French Quarter, River Walk, and French Market. We are also pleased that you found it convenient to access the streetcar lines for exploring the Garden District and City Park.Your positive feedback serves as a great motivation for our team, and we look forward to welcoming you back on your next visit.
by A verified traveler
Posted 29 Dec 2024
I enjoy seeing familiar faces like Mrs. Sharon and having a chat with her.
Comment from Hotel Management
2 Jan 2025 by Cambria New Orleans team, Hotel Management
Thank you for taking the time to share your thoughts with us. We are delighted to hear that you enjoy seeing familiar faces, particularly Mrs. Sharon, during your visits. Building connections and fostering a welcoming environment is important to us, and we are pleased that our team members contribute positively to your experience.We look forward to welcoming you back soon for more enjoyable conversations!
by A verified traveler
Posted 29 Dec 2024
The staff was excellent.
The room was just OKAY.
Somewhat dirty (floor, boxing and wrapping from a new lamp left in the room, mirrors were full of splatters.
Bathroom curtain was ripped and shower rod was broken.
Price was decent for the condition of the room.
Comment from Hotel Management
29 Dec 2024 by Eddie, Hotel Management
thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our staff to be excellent; they strive to provide outstanding service and create a welcoming atmosphere for all our guests.However, we sincerely apologize for the issues you encountered in your room. Cleanliness is a top priority for us, and it is disappointing to learn that we fell short during your visit. We appreciate you bringing these matters—such as the dirty floors, leftover packaging from new items, and bathroom concerns—to our attention. Please rest assured that we will address these issues with our housekeeping team immediately to ensure that future guests do not experience similar inconveniences.
by A verified traveler from Boisbriand
Posted 29 Dec 2024
Nice, clean and quiet hotel. Walkable to the French Quarter ... we enjoyed it!!
Comment from Hotel Management
29 Dec 2024 by Cambria New Orleans team, Hotel Management
Yves, Thank you for your kind words on your recent stay with us at the Cambria New Orleans Hotel. We hope to see you on your next travels to New Orleans.
by A verified traveler
Posted 27 Dec 2024
Front dest staff great. House keeping non-existent. Below average hotel food. No microwave in the room. Clean lobby and nice art.
Comment from Hotel Management
28 Dec 2024 by Cambria New Orleans team, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our front desk staff to be great, as we strive to provide excellent customer service at all times.However, we sincerely apologize for the shortcomings you experienced during your visit, particularly concerning housekeeping services and the quality of our food offerings. Your comments are invaluable in helping us identify areas where we can improve, and we will certainly address these issues with our team.Additionally, we understand that having a microwave in your room would have enhanced your experience, and we appreciate this suggestion as it allows us to consider future amenities that could better serve our guests' needs.We are glad that you enjoyed our clean lobby and appreciated the art displayed throughout the hotel. We aim to create a welcoming atmosphere for all who enter.Thank you once again for your insights; they play an essential role in enhancing our guest experience. We hope to have another opportunity to welcome you back in the future, where we can provide a more satisfactory stay.
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Eddie Marcia, Hotel Management
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.If there’s anything more we can do for you or if you have any requests in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
by A verified traveler from Loganville
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Eddie, Hotel Management
Hello Juan, We are glad you had a great stay at the Cambria New Orleans. We hope to see you next time.
by A verified traveler from Long Island City
Posted 17 Dec 2024
Beware the hidden ‘amenity fee’
Pros: nice quiet location that is walkable within 15-20 minutes to French Quarter and garden district. Good dining options in the area. Large room. friendly staff. Clean property away from the crowds.
Cons: $20 per day amenity fee for basically nothing. It was not mentioned anywhere in the reservation before check-in, and gave the illusion that our room was cheaper than competing hotels when it really wasn’t. Some of the so-called amenities include free coffee until 10.30 am which was empty most days, free glass of wine on arrival that we never received, free water filling station which is standard at most hotels these days, a ‘free’ beignet with purchase of a cocktail meaning the beignet isn’t really free, and access to board games (how is this worth $20??). For a six night stay we paid an additional $120. Also, they only provide house cleaning every three days. You have to stop at the desk every single day you want them to clean it and make a request for that day.
In the end, we were able to sleep, which is most important. Next visit we will probably try a different hotel.
Comment from Hotel Management
23 Dec 2024 by Eddie Marcia, Hotel Management
Hi Leah, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights and are glad to hear that you enjoyed our nice quiet location, the spacious room, and the friendly service from our staff.We sincerely apologize for the confusion regarding the amenity fee. We strive to be transparent about all charges, and we regret that this was not clearly communicated during your reservation process. Your comments about the perceived value of the amenities are invaluable, and we will review them to ensure we are providing a better experience for our guests.Regarding the housekeeping policy, we understand that this may not have met your expectations. We will take your feedback into consideration as we evaluate our cleaning procedures to enhance guest satisfaction.We appreciate your understanding that the most important aspect of your stay was a good night's sleep. We hope you will consider giving us another chance in the future, as we are committed to improving our services based on guest feedback.Thank you once again for your valuable comments.
