Ratings based on 973 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
cafeteria on first floor .was convenient
by A verified traveler
Posted 31 Dec 2024
by A verified traveler from PITTSBURGH
Posted 27 Dec 2024
by A verified traveler from Franklinton
Posted 22 Dec 2024
It was very nice!
Comment from Hotel Management
25 Dec 2024 by - Brent House Staff, Hotel Management
We are glad you enjoyed your stay. Thank you for your feedback.
by A verified traveler from MONROE
Posted 21 Dec 2024
Safe area and easy access to major New Orleans attractions
Comment from Hotel Management
25 Dec 2024 by - Brent House Staff, Hotel Management
Thank you for your valuable feedback regarding the safe area and easy access to major New Orleans attractions. We are pleased to hear that our location met your expectations and contributed positively to your experience. We look forward to welcoming you back in the future.
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
25 Dec 2024 by - Brent House Staff, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 16 Dec 2024
Hotel was fine but my invoice i got at checkout said 153.14 but my bank account said i was charged over 200.00
Comment from Hotel Management
16 Dec 2024 by management , Hotel Management
Thank you for your feedback. Please note, this is not your final charge. There is a 50 authorization for incidentals that is applied to the credit card. Once you check out, the authorization is released by the hotel which will take 3-5 business days for the credit card company to release. I am happy to see everything else with your stay was as good.
by A verified traveler from Cranston
Posted 14 Dec 2024
Spacious room with kitchenette.
Comment from Hotel Management
18 Dec 2024 by - Brent House Staff, Hotel Management
Thank you for your feedback regarding our kitchenette. We are pleased to hear that you found the accommodations to be satisfactory.We strive to provide a comfortable and convenient environment for all our guests, and your input is invaluable in helping us maintain high standards.
by A verified traveler
Posted 9 Dec 2024
Quiet. Easy access to hospital
by A verified traveler
Posted 2 Dec 2024
Everything was great, service, cleanliness, parking, all were very nice. But I have to say that the shower was awful. It took literally 5-10 minutes to warm up and the water pressure was totally crap. I didn’t take a shower the second day of my stay, because I didn't want to deal with it.
Comment from Hotel Management
18 Dec 2024 by - Brent House Staff, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our service, cleanliness, and parking arrangements satisfactory.However, we sincerely apologize for the inconvenience you experienced with the shower. Your comments about the delay in water heating and low water pressure are concerning, and we appreciate you bringing this matter to our attention. We take such issues seriously and will investigate them further to ensure a more comfortable experience for our guests in the future.We value your feedback and hope to have the opportunity to welcome you back soon, providing an improved experience.
