Ratings based on 48 Verified Reviews
4.4 Room cleanliness
5.0 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hermon
Posted 27 Nov 2024
When we arrived the elevator was broken and we had to carry all our luggage up 4 flights of stairs (I just had 2 knee surgeries this summer). I messaged the 24 hr number - NO response. At first sight, the property was really nice and clean. Then as i walked into the primary room a board in the floor was broke. Then I started noticing little ants, just a few. Okay, that can happen. Over the course of a day the ants increased...it was insane. Then, the fire alarm started going off every hour - like the battery was low. I texted the 24 hr number with ZERO response. The next night, it started again at 1 am. I called the number at 230 am. The maintenance person came the next morning and had to dismantle the alarms because it was not the batteries. The ants were insane. They were all over my bed, in my bed, all over the bathroom. There are NO racks to hang your towels on. I draped mine over the headboard and it was covered in ants.
If they could take care of these issues and be better at communication, it would be nice. Overall, not impressed.
Comment from Hotel Management
28 Nov 2024 by Author, Hotel Management
Thank you for sharing your experience with us, Jennifer. We sincerely apologize for the inconvenience you faced during your stay, particularly with the broken elevator, the ant issue, and the fire alarm disturbances. It's concerning to hear about the lack of response from our 24-hour service line, and we understand how important prompt communication is. We appreciate your patience and feedback, as it helps us improve. We hope to have the opportunity to provide you with a better experience in the future.
Safe Travels,
Lea Team Hosteeva
by A verified traveler
Posted 28 Oct 2024
Property was very clean and safe, we had everything we needed in the kitchen. We were able to walk everywhere pretty quickly-it turned out we didn’t need the car we rented because walking was so much easier. The customer service on the phone was incredible! Would stay here again
Comment from Hotel Management
31 Oct 2024 by Author, Hotel Management
Thank you for sharing your experience, Amy! We are thrilled to hear that you found the property clean and safe, and that the kitchen met all your needs. It's great that the location allowed you to enjoy the convenience of walking everywhere. We are especially pleased to know that our customer service made a positive impression on you. We look forward to welcoming you back for another stay. Safe Travels, Angie Team Hosteeva
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
11 Aug 2024 by Author, Hotel Management
Your high rating is greatly appreciated, Chaitanya! We hope your next stay is just around the corner. Cheers! Brian, Team Hosteeva
by A verified traveler from Denton
Posted 18 Jul 2024
Property was amazing Hosts were very attentive.Great for family.
Comment from Hotel Management
19 Jul 2024 by Liana, Hotel Management
Thank you for your kind words, Karekin jan! We're thrilled to hear you enjoyed your stay and found the property and our team to be accommodating. We look forward to welcoming you and your family back soon!
by A verified traveler
Posted 9 Jul 2024
I was very satisfied with the property, location, cleanliness, and available space. I will definitely rent again.
Comment from Hotel Management
19 Jul 2024 by Lea, Hotel Management
Thank you so much for your positive review, Maline! We're delighted to hear you were satisfied with the property, location, cleanliness, and space. We look forward to hosting you again in the future!
by A verified traveler
Great property!
Posted 30 Jun 2024 on HotelsThe listing was great overall! The only thing I can comment on is that one of the remote's buttons are not functioning too well, and the door to the two queen beds sticks a little bit, but they weren't really an issue for my group. The listing was worth the price, especially because of its distance to the French Quarter
Comment from Hotel Management
1 Jul 2024 by Lily, Hosteeva Team , Hotel Management
Thank you for your positive feedback, Daniel! We're glad to hear that you found the listing great overall and that the minor issues with the remote and door didn't significantly impact your stay. We appreciate your understanding and are delighted that you found the location worth the price, especially with its proximity to the French Quarter. We hope to welcome you back for another great stay in the future!
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by Lea, Hotel Management
Thanks for the high rating, William! Welcome back anytime :)
by A verified traveler
Posted 29 Jun 2024
Good place to stay
Comment from Hotel Management
1 Jul 2024 by Lily, Hosteeva Team , Hotel Management
We're delighted to hear that you enjoyed your stay with us, Mynor. We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 17 Jun 2024
Property was in a nice location. It was close enough to the French quarter without being inside of it. It was easy to walk everywhere. The apartment was nice and clean
Comment from Hotel Management
17 Jun 2024 by Brian, Team Hosteeva, Hotel Management
Hi Sean! We're glad to hear that you enjoyed the perfect location of our place, where everything was within walking distance yet still provided a peaceful atmosphere. Do come again!
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by Brian, Team Hosteeva, Hotel Management
It was a pleasure hosting you, Dustin! Thanks for giving us a perfect rating. We hope your next stay is just around the corner!
