6/10 Okay
Jennifer, Hermon
Traveled with family
Nov 27, 2024
Liked: Cleanliness, property conditions & facilities
When we arrived the elevator was broken and we had to carry all our luggage up 4 flights of stairs (I just had 2 knee surgeries this summer). I messaged the 24 hr number - NO response. At first sight, the property was really nice and clean. Then as i walked into the primary room a board in the floor was broke. Then I started noticing little ants, just a few. Okay, that can happen. Over the course of a day the ants increased...it was insane. Then, the fire alarm started going off every hour - like the battery was low. I texted the 24 hr number with ZERO response. The next night, it started again at 1 am. I called the number at 230 am. The maintenance person came the next morning and had to dismantle the alarms because it was not the batteries. The ants were insane. They were all over my bed, in my bed, all over the bathroom. There are NO racks to hang your towels on. I draped mine over the headboard and it was covered in ants.
If they could take care of these issues and be better at communication, it would be nice. Overall, not impressed.
Jennifer
Stayed 4 nights in Nov 2024