Ratings based on 711 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The staff was great and were very accommodating whenever we shared our negative experience with our stay. I've never have had to share any negative experiences like this before and I do hope it will be different for others. The tv didn't work and kept saying it had no signal, the room's phone line was completely dead, the shower had to be left running for a long while before it would even get warm (more that 5mins) and you had to play with the handle to get the right pressure going, we could not find the main entrance or the location of the hotel as the street was closed and seemed to be under construction and the usb charger ports did not work. It served its purpose of having a place to get some rest for the night but I would not say this is a place I would pick for any future trips.
by A verified traveler
Posted 16 Nov 2024
Very comfortable beds! The hallway was freezing and the shower wouldn’t drain, but the room was clean and comfortable.
by A verified traveler
Posted 15 Nov 2024
The hotel is in a fantastic location and the staff were very friendly. However, disappointed about the lack of free continental breakfast. Our hotel room was not re-stocked with water, not a big deal, just had to ask the desk staff. The hotel itself feels very rundown, our room had no window. The walls were extremely thin and we could hear everything, every single conversation, ever zipper, every time someone washed their hands. Only benefit was that it’s not in the middle of the french quarter so no drunk people coming in banging around at 3am. The TV also didn’t work due to them changing from hotel magnolia over to a hilton. The shower drain did not work properly, halfway through the shower it turned into a bath. The gym was closed unfortunately- one of the main reasons I had booked this hotel. Likely would not stay here again, and wouldn’t recommend it to a friend.
by A verified traveler
Posted 12 Nov 2024
This hotel was very disappointing, the amenities and location were ok but the room itself was very damp and had a very bad smell which was very overwhelming and got into all of our clothes and luggage. There was a dehumidifier in our room which we had to keep running all of the time which was loud and didn’t really help. The only good thing was the staff who were all really nice and helpful.
by A verified traveler
Posted 30 Oct 2024
Room heater didn’t work
by A verified traveler
Posted 29 Oct 2024
Was very rundown the staff were extremely nice though.
by A verified traveler
Posted 27 Oct 2024
The road outside the hotel and the gym was closed. It was incredibly loud and impossible to sleep. There was a large leak from the bathroom ceiling dripping from the light above the bathtub (dangerous) when the person upstairs was showering — reported it, but they didn't seem phased. There was also a lack of outlets.
The bed was comfortable and the location was great, but we wouldn’t recommend based off of our experience.
by A verified traveler
Posted 22 Oct 2024
The beds were very comfortable. Good location. I didn’t like that it didn’t have a microwave or refrigerator.
by A verified traveler
Posted 22 Oct 2024
The property was under construction, which we were not aware of until close to arrival. We had booked months in advance. The hotel entrance, breakfast area and fitness centre were all under construction. We had no cold water, only scalding hot water, which could not be resolved. Our friends had two cockroaches in their room, which wasn’t great.
I will say the location is perfect, just a few blocks from canal and bourbon st.
Won’t return to the hotel and won’t recommend it to others.
by A verified traveler
Posted 20 Oct 2024
Appears the property is being renovated. Room was clean, average condition, staff was very friendly. Property is near everything in New Orleans would stay there again.
