Ratings based on 1,054 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Patrick, Hotel Management
Hi Jeffrey,Thank you for your fantastic 5-star rating! We’re thrilled to know you had such a great experience with us. We can’t wait to welcome you back for another amazing stay!Warm regards,Patrick WilsonAGM
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Patrick, Hotel Management
Hi Caitlin,Thank you for your perfect 5-star rating! We’re so happy to hear you had an excellent experience with us. We can’t wait to welcome you back for another wonderful stay!Warm regards,Patrick WilsonAGM
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Patrick, Hotel Management
Hi Sharon,Thank you for your fantastic 5-star rating! We’re so grateful for your feedback and thrilled to know you had a great experience with us. We look forward to welcoming you back for another amazing stay!Warm regards,Patrick WilsonAGM
by A verified traveler
Posted 20 Nov 2024
Nice property, beautiful lobby. The room I stayed is was a little smaller than expected. But over good hotel.
Comment from Hotel Management
22 Nov 2024 by Patrick, Hotel Management
Hi Montana,Thank you for sharing your feedback! We're thrilled you enjoyed our beautiful lobby and the property overall. We appreciate your thoughts on the room size, and we're always looking for ways to enhance our guests' experiences. We hope to welcome you back soon and offer you an even more memorable stay!Warm regards,Patrick WilsonAGM
by A verified traveler
Posted 19 Nov 2024
I booked a 1 king bed room and was provided a double bed room. As the front desk auditor that was working stated that things are done before she gets to work. If I booked through a third party she would need to see confirmation to change the rooms. I’ve used Expedia multiple times and I’ve never had this experience where the reservation was not in the system.
Comment from Hotel Management
20 Nov 2024 by C. Myers, Hotel Management
Good morning Brianna, Thank you for taking the time to share your experience with us, it is greatly appreciated. I am so sorry to hear that this was your experience checking into our property, this is not the first impression we want to leave with our guest. We will ensure to correct the agent in question to make sure this behavior and type of responses aren't what any guest experiences. I do see that they were able to switch you over to a king room, I have also refunded the 1-night preservation fee and well as a partial room + tax refund for the inconvenience. We do hope to see you again in the future!
by A verified traveler
Posted 18 Nov 2024
This is a beautiful property and the staff are so friendly and helpful. I will stay here again!
Comment from Hotel Management
18 Nov 2024 by Patrick, Hotel Management
Hi Jessica,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our property and that our team made such a positive impression. We always strive to create a welcoming environment, and it’s rewarding to know that our efforts contributed to your great experience.We can't wait to welcome you back for your next stay — we’ll be here, ready to make it just as memorable!Thanks again for choosing us, and see you soon!Best regards,Patrick WilsonAGM
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Patrick, Hotel Management
Hi Angelique,Thank you for sharing your feedback. We truly regret that we were unable to provide you with the stay you were hoping for. Based on our records, we understand that you were unable to check in due to a delay at the front desk, and we sincerely apologize for the inconvenience this caused. We did process a refund for you promptly, and we deeply regret that we didn’t have the opportunity to make it right during your visit.Our team is committed to delivering exceptional experiences, and your comments will help us improve. We hope to have the chance to welcome you back in the future under better circumstances so you can experience the full hospitality we strive to offer.If there’s anything more we can do or if you'd like to discuss further, please feel free to reach out.Best regards,Patrick WilsonAGM
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Patrick, Hotel Management
Hi Amanda,Thank you for taking the time to leave a review. We’re sorry to see that your experience wasn’t up to expectations, though we wish we had more details to understand what went wrong. Our goal is always to provide a 5-star experience for every guest, and we’d love to know more about what we could have done better to earn your full satisfaction.If you’re willing, we’d be grateful for the opportunity to learn more and make things right. Please feel free to reach out directly — your feedback is invaluable to us.We hope to have the chance to welcome you back in the future for a much more enjoyable stay.Best regards,Patrick WilsonAGM
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Patrick, Hotel Management
Hi Kimberly,Wow, thank you so much for the perfect rating! We're thrilled to hear that your stay was nothing short of amazing. Our team works hard to make every guest experience special, and your kind words are the best reward we could ask for. We can't wait to welcome you back for another unforgettable visit. Until then, safe travels and we'll be ready for your next adventure with us!Thank you,Patrick WilsonAGM
by A verified traveler
Posted 14 Nov 2024
Very grateful for Ms Paula and the wonderful doormen. I enjoyed this stay and its convenience; I will be revisiting soon.
Comment from Hotel Management
15 Nov 2024 by C. Myers, Hotel Management
Thank you for taking the time to share your experience during your last stay, it is greatly appreciated! We are so happy to hear that you all enjoyed your time here with us! We hope to see you all again in the future.
