Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Wayne, Hotel Management
Thank You!Dear Mr. JalielskiGreetings from Holiday Inn Express!We hope this message finds you well and that you had a safe trip back home. We want to take a moment to thank you for choosing to stay with us during your recent visit to our hotel. It was a pleasure to have you as our guest, and we appreciate your business.We strive to provide our guests with the best possible experience during their stay, and we are delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we hope that you felt comfortable and cared for during your stay.Your opinion and feedback are valuable to us and will help us to maintain and enhance the quality of our services as well as assist future guests in making their decision to stay with us.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,Holiday Inn Express familyWayne VanderstreetGeneral Manager
by A verified traveler
Posted 21 Nov 2024
Adequate accommodations but in need of an update. Old furniture and TV. Soap dispenser for sink was mounted on wall to the far left of counter area - too far from sink.
Comment from Hotel Management
21 Nov 2024 by Wayne, Hotel Management
Thank You!Dear Ms. SassGreetings from Holiday Inn Express!We hope this message finds you well and that you had a safe trip back home. We want to take a moment to thank you for choosing to stay with us during your recent visit to our hotel. It was a pleasure to have you as our guest, and we appreciate your business.We strive to provide our guests with the best possible experience during their stay, and we are delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we hope that you felt comfortable and cared for during your stay.Your opinion and feedback are valuable to us and will help us to maintain and enhance the quality of our services as well as assist future guests in making their decision to stay with us.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,Holiday Inn Express familyWayne VanderstreetGeneral Manager
by A verified traveler
Posted 17 Nov 2024
We always enjoy staying at this property because of the closeness to our daughter's college and the various freeways to travel to enjoy the area.
Comment from Hotel Management
18 Nov 2024 by Nash, Hotel Management
Hi Gregory,Thank you for your continued loyalty! We’re so glad to hear that our location works well for your visits to your daughter’s college and exploring the area. We look forward to welcoming you back for many more enjoyable stays!- The Staff at Holiday Inn New London
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Wayne, Hotel Management
Thank You!Greetings from Holiday Inn Express!We hope this message finds you well and that you had a safe trip back home. We want to take a moment to thank you for choosing to stay with us during your recent visit to our hotel. It was a pleasure to have you as our guest, and we appreciate your business.We strive to provide our guests with the best possible experience during their stay, and we are delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we hope that you felt comfortable and cared for during your stay.Your opinion and feedback are valuable to us and will help us to maintain and enhance the quality of our services as well as assist future guests in making their decision to stay with us.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,Holiday Inn Express familyWayne VanderstreetGeneral Manager
by A verified traveler from Cabot
Posted 28 Oct 2024
Checking in was pretty quick and painless. When my daughter and I got to our room, which was clean but smelled VERY strong of some kind of room freshener, we found there wasn’t a single towel to be found. The front desk person told me I could come down and get some from her so I did and she told me sometimes when it’s been busy they forget the towels. The only other complaint was that if you want a hot shower you aren’t going to get one. Warmish was all we got. The property seems to be in a rough area and although there was probably stuff close enough to walk to we opted to not find out. The place seemed clean, the beds were comfy, we didn’t try the onsite restaurant. Not saying we wouldn’t stay there again but if there was a similarly priced place in a nicer neighborhood we would probably pass on this place.
Comment from Hotel Management
29 Oct 2024 by Nash, Hotel Management
Hi Lora,Thank you for sharing your experience with us. We’re pleased that check-in was smooth, and you found the room clean and beds comfortable. However, we apologize for the oversight with towels and the limited hot water, which we’ll work on addressing immediately. Your feedback on the area and room fragrance is also appreciated and will be reviewed with our team. We hope to offer a more seamless stay in the future if you do return. Safe travels!- The Staff at Holiday Inn New London
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Nash, Hotel Management
Hi Amy,Thank you for the 5-star rating! We're glad you enjoyed your stay. If you have any feedback or suggestions, please let us know. We appreciate your support and look forward to your next visit!- The Staff at Holiday Inn New London
by A verified traveler
Posted 27 Oct 2024
The front desk person was very personable when I checked in on 10/26/2024 @ 1:30 -ish. I was early and she suggested some great places for me to see. Very happy with her recommendations!
Comment from Hotel Management
29 Oct 2024 by Nash, Hotel Management
Hi Deborah,Thank you for sharing your positive experience! It’s wonderful to hear that our front desk staff provided you with personable service and great recommendations during your early check-in. We’re glad you enjoyed your time with us and hope you had a fantastic visit to the area. We look forward to welcoming you back soon!- The Staff at Holiday Inn New London
by A verified traveler from Manalapan
Posted 26 Oct 2024
I had stayed at this location 8-10 years ago and they have updated the property .( ) I booked this through Expedia. It’s more money even with a discount for less amenities. Cashless and ala carte pricing. No hand sanitizer to be found during flu season/ COVID uptick. No towels by the pool or fitness center. (~)
Comment from Hotel Management
29 Oct 2024 by Nash, Hotel Management
Hi Adrienne,Thank you for your feedback regarding your recent stay. It’s great to hear that you noticed the updates we’ve made over the years. We understand your concerns about the cashless policy and the availability of amenities, especially during flu season. Your comments about hand sanitizer and towels have been noted, and we will address these issues with our team to ensure a better experience for our guests. We appreciate your insights and hope to welcome you back for an improved stay in the future.- The Staff at Holiday Inn New London
by A verified traveler from Lutherville Timonium
Posted 26 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Nash, Hotel Management
Hi George,Thank you for the 5-star rating! We're delighted to hear that you enjoyed your stay with us. If you have any specific feedback or comments you'd like to share, feel free to let us know. We appreciate your support and hope to welcome you back soon!- The Staff at Holiday Inn New London
by A verified traveler from New York
Posted 25 Oct 2024
Too noisy at night and staff would not try to stop it
Comment from Hotel Management
29 Oct 2024 by Nash, Hotel Management
Hi David,Thank you for sharing your feedback. We’re sorry to hear that noise disrupted your stay and that our staff did not address the issue as you expected. Your comfort is important to us, and we appreciate your comments as they help us improve our service. We hope to provide you with a more peaceful experience in the future.- The Staff at Holiday Inn New London
