Ratings based on 239 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
The staff at this property are very courteous, and friendly. However, the property is under construction and the carpets in the rooms desperately need to be cleaned. I couldn’t walk around barefoot they were that dirty.
Comment from Hotel Management
8 Oct 2024 by Kelli L General Manager, Hotel Management
Thank you for your feedback! We’re glad to hear that you found our staff courteous and friendly. We apologize for the inconvenience caused by the construction and the condition of the carpets. Your comments are important to us, and we’ll make sure to address these issues promptly. We hope to have the opportunity to provide you with a much-improved experience in the future!
by A verified traveler
Posted 9 Sep 2024
The property was nice clean,and quret the staff was very professional, and helpful I will definitely stay there on my next visit
and courtes
Comment from Hotel Management
14 Sep 2024 by Kelli L General Manager, Hotel Management
Thank you so much for your kind review! We’re thrilled to hear that you enjoyed the cleanliness, quiet, and professionalism of our staff. It’s wonderful to know that you’ll be staying with us again on your next visit. If you need anything at all during your next stay, just let us know—we’re here to help! Safe travels until then.
by A verified traveler
Posted 11 Aug 2024
The only thing is the stove timer did not have a knob. Other than that. Everything was great.
Comment from Hotel Management
11 Aug 2024 by Kelli L. General Manager, Hotel Management
Thanks so much for your feedback! I’m glad to hear that you enjoyed your stay overall. I’m sorry about the missing stove timer knob; I’ll make sure to get that sorted out so future guests don’t have the same issue. If there’s anything else you need or any other suggestions you have, please let me know!
by A verified traveler
STAY AWAY!!!
Posted 18 Jul 2024 on HotelsWe made a 4 night reservation based on online photos. When I arrived and saw the condition of this place I didn't feel safe checking in. This hotel is bad. They refused to refund my money. Over $500 wasted; but my safety was more important. On top of everything the staff was extremely rude.
Comment from Hotel Management
19 Jul 2024 by Kelli L General Manager, Hotel Management
Mr. Dean,As discussed previously, Our hotel followed policy by not providing a refund of a prepaid, nonrefundable reservation. We understand the frustration regarding the booking. However, the stories have continuously changed regarding the experience your wife had when coming to the hotel. Notification was sent regarding the hotel's renovation. While we strive to provide top notch customer service to all of our valued guests, sometimes we fall short of that due to policies that are in place. However, our team has never been accused of being rude. The majority of the time when guests leave reviews, the welcoming nature of our team is a top compliment. We do hope that your family found a property that was better suited to their needs.
by A verified traveler
Posted 1 Jul 2024 on Hotels
Comment from Hotel Management
5 Jul 2024 by Kelli L General Manager, Hotel Management
I'm sorry to hear that you rated whatever you experienced as a 4 out of 10. If there's anything specific you'd like to share about your experience, I'm here to listen and help however I can.
by A verified traveler
Posted 21 Apr 2024 on Hotels
Comment from Hotel Management
23 Apr 2024 by Kelli L. General Manager, Hotel Management
Jack,Thank you for taking the time to fill out a review. I would, however, like to add to the public scoring that you did not actually stay here with us due to your refusal to follow hotel policy by providing a card for incidentals in order to check in. While we wish you would have had a different experience, we understand that everyone has a right to choose where they stay.We would like to invite you back to experience our wonderful property should your travels bring you back to this area.
by A verified traveler
Posted 19 Apr 2024 on Hotels
Comment from Hotel Management
23 Apr 2024 by Kelli L. General Manager, Hotel Management
Thank you for your great review.
by A verified traveler
Posted 30 Mar 2024 on Hotels
by A verified traveler
Posted 17 Mar 2024 on Hotels
The hotel has mold and the condition is awful.
Comment from Hotel Management
1 Sep 2024 by Kelli L General Manager, Hotel Management
Thank you for your feedback. I’m truly sorry to hear about the issues you encountered with mold and the overall condition of the hotel. This is certainly not the experience we aim to provide our guests, and your concerns are being taken very seriously.We’re currently addressing these issues with our maintenance team to ensure they are resolved promptly. Your feedback helps us improve, and we appreciate you bringing this to our attention.If you have any further details or if there’s anything we can do to make this right, please let us know. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 5 Mar 2024
