Ratings based on 968 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
We had a great stay.
by A verified traveler
Posted 25 Nov 2024
Everything was excellent. Great bar and bartender. My only complaint was the complimentary breakfast. 6-10am and we went down at 930 and it was less than slim pickens. Little frustrating.
Comment from Hotel Management
26 Nov 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Stacie,Thank you for your review! We're thrilled you enjoyed your stay, especially the bar and our fantastic bartender. We apologize for the limited selection of breakfast to later in the morning. Your feedback will help us improve restocking to ensure all guests enjoy a full breakfast experience. We hope to welcome you back soon!Thank You,New Hope Inn and Suites Management
by A verified traveler from Lancaster
Posted 22 Nov 2024
A bit dated and worn, but clean and all staff were excellent.
Comment from Hotel Management
26 Nov 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Paul,Thank you for your feedback! We’re glad you found the property clean and our staff excellent—they’ll be thrilled to hear your kind words. We’re continuously working on updates to enhance our guests' experience and hope to welcome you back soon!Thank You,New Hope Inn and Suites Management
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
26 Nov 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Manuel,Thank you so much! Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,New Hope Inn and Suites Management
by A verified traveler
Posted 20 Nov 2024
Someone's leftover food left in room. Soaps and shampoos used. Old useless tennis court. Only ice machine near room was broken.
Comment from Hotel Management
21 Nov 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Jennifer,Thank you for your feedback. We sincerely apologize for the leftover food and used soaps and shampoos in your room, as well as the broken ice machine. Your comments are important, and we’ll address these issues with our team to ensure a better experience for future guests. We appreciate you bringing these matters to our attention.Sincerely,New Hope Inn and Suites Management
by A verified traveler
Posted 19 Nov 2024
Nice clean rooms with a friendly atmosphere.
Comment from Hotel Management
21 Nov 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Joan,Thank you for the PERFECT SCORE review and detailed feedback about your stay! We're thrilled you enjoyed our clean rooms and friendly atmosphere. We look forward to hosting you again soon!Thank You,New Hope Inn and Suites Management
by A verified traveler from Philadelphia
Posted 17 Nov 2024
The bar was fun!
Comment from Hotel Management
19 Nov 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Tyree,Thank you for the PERFECT SCORE review and detailed feedback about your stay! We're glad to hear you had a fun time at the bar. We look forward to hosting you again soon for another enriching stay on your next trip to New Hope Inn and Suites.Thank You,New Hope Inn and Suites Management
by A verified traveler
Posted 17 Nov 2024
Room was very average, old carpeting, no back cushions on the couch. Bed was comfy.. bar area and main facilities was very clean
Comment from Hotel Management
19 Nov 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Christopher,Thank you for your review. We’re glad to hear you found the bed comfortable and the bar area and main facilities clean. We appreciate your feedback on the room and work on improving the carpeting and couch cushions. We hope to welcome you back for a better experience next time!Thank You,New Hope Inn and Suites Management
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Jacqueline,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at New Hope Inn and Suites. We would love to host you again on your next visit to New Hope Inn and Suites. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,New Hope Inn and Suites Management
by A verified traveler from coatesville
Posted 15 Nov 2024
Loved my stay here. Beautiful property and convenient location
Comment from Hotel Management
16 Nov 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Karen,Thank you so much for your lovely review! We sincerely appreciate your feedback. We're thrilled you enjoyed your stay, the beautiful property, and our convenient location. We look forward to welcoming you back soon!Thank You,New Hope Inn and Suites Management
