Ratings based on 384 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Room was lovely, breakfast was amazing and the staff all very helpful. If they could get the ant problem under control in the rooms (we had them in both the bathroom and where the fridge was) then we could give this place 5 stars all round
Comment from Hotel Management
6 Nov 2024 by Moisés Maldonado, Guest Experience Manager, Hotel Management
Dear Ciara Catherine, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you enjoyed our well-appointed rooms and the variety of offerings at breakfast. It's also heartwarming to hear that our team's dedication contributed positively to your stay.However, we regret to learn about the inconvenience you experienced with the uninvited guests in your room. While we do conduct regular maintenance to ensure the comfort and cleanliness of our accommodations, we apologize that we fell short of our high standards in this instance. Your comfort is paramount to us, and we truly empathize with your situation.Nonetheless, we were pleased to learn that your interactions with our helpful staff left a positive impression. Their commitment to guest experience is a cornerstone of our service philosophy, and we're glad that this was evident during your stay.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Moisés Maldonado, Guest Experience Manager
by A verified traveler
Posted 2 Nov 2024
The property is lovely. The rooms are huge if a little bit dated but really good quality furnishings etc. bad was massive.
Unfortunately the weather was foul so didn’t really get much of a chance to enjoy the pool area however the food in the poolside bar was decent.
My only criticism re staff is they really pushed you to order which put us off signing there. I like to relax and felt hurried one night sending the staff away 5 times. Once the food had arrived you really had to chase for the bill.
I’d stay again. Please just ask the waiting staff to back off a little. I would understand if we ate late but this was always early evening. They were very polite just overly hurrying
Comment from Hotel Management
3 Nov 2024 by Moisés Maldonado, Guest Experience Manager, Hotel Management
Dear Guest, Thanks for your review about our hotel.We are delighted that you found our property to be lovely and appreciated the spacious rooms with high-quality furnishings and the comfort of our large beds. It is always our aim to provide a luxurious and comfortable stay for our guests.However, we regret to hear that you felt rushed by our staff during your dining experience. We understand that being able to relax and enjoy one's meal is an essential part of the overall experience, and we apologize if we fell short in providing that for you. We appreciate you bringing this to our attention and will ensure our team is reminded of the importance of providing a relaxed atmosphere for our guests.Nonetheless, we are pleased to learn that the offerings at our poolside bar met your satisfaction and that you would consider staying with us again. Our commitment to providing a serene environment and high-quality cuisine is unwavering, and we hope you will have the opportunity to fully enjoy our pool area under sunnier skies in the future.We are hoping to welcome you back in the future. All the best.Moisés Maldonado, Guest Experience Manager
by A verified traveler
Posted 31 Oct 2024
I Certainly Would Not Class this Hotel as a FIVE STAR.
Comment from Hotel Management
1 Nov 2024 by Moisés Maldonado, Guest Experience Manager, Hotel Management
Dear Carl, Thank you for taking the time to share your review.While we are pleased to know that you had a pleasant stay, it seems that we did not meet all of your expectations. If you have any suggestions on how we can improve for your next visit, please do not hesitate to share those with us. Your feedback is always valued and appreciated!We hope we will have the opportunity to see you again in the future. Best regards,Moisés Maldonado, Guest Experience Manager
by A verified traveler
Posted 26 Oct 2024
This was a random book. Was not expecting this property to be absolutely beautiful. I was shook. 10/10
Comment from Hotel Management
26 Oct 2024 by Moisés Maldonado, Guest Experience Manager, Hotel Management
Dear Ali, Thank you very much for this kind review of your recent stay.It warms our hearts to hear about the wonderful experience you had at Senator Banús Spa Hotel.We are delighted that you enjoyed the immaculate condition of our hotel, the attentive service provided by our staff, and the upscale amenities in your room. Our team strives to maintain the highest standards of cleanliness and guest satisfaction, ensuring each area of our establishment reflects the luxury and comfort that Senator Banús Spa Hotel is known for. From the elegant design of our building resembling a cruise ship to the sophisticated atmosphere within, it's gratifying to know these details contributed to your exceptional stay.We look forward to seeing you again soon.Best regards,Moisés Maldonado, Guest Experience Manager
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 9 Oct 2024
Very nice modern hotel
Comment from Hotel Management
9 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Cheryl, Thank you very much for your kind review.We are delighted that you appreciated the impeccable cleanliness of our rooms, the pristine condition of our facilities, and the high standard of service we strive to provide. Our team takes great pride in maintaining a sophisticated atmosphere that ensures our guests have a luxurious and relaxing experience. With our elegant rooms, diverse dining options, and a serene spa centre designed for utmost relaxation, we're thrilled to hear that these aspects of your stay were satisfactory.It would be a pleasure to welcome you back. Best wishes,Moisés Maldonado, Guest Experience Manager
by A verified traveler
Posted 4 Oct 2024
Fantastic hotel, great value for money compared to many other hotels close by.
Excellent breakfast.
Outside restaurant was very good.
Nice pool, good sunbeds and towels.
Really nice friendly staff.
There were problems though with our suite.
Shower mixer falling apart.
Aircon stopped working.
Sliding terrace door faulty
No centre lights so generally dark.
We will definitely stay there again.
Comment from Hotel Management
6 Oct 2024 by Moisés Maldonado, Guest Experience Manager, Hotel Management
Dear Paul, Thank you for taking the time to share your review.We are pleased that you appreciated our hotel's value, the quality of our breakfast, and our dining options outdoors. Our team is also thrilled that you enjoyed the pool area with its comfortable sunbeds and towels.However, we apologize for certain aspects of your stay falling short of your expectations. We understand the inconvenience caused by the issues with the suite amenities and are looking into each point you have raised to ensure our accommodations are always up to the standards our guests expect. Moreover, we sympathize with your experience regarding the air conditioning and terrace door, and we appreciate you bringing these to our attention.Nonetheless, it's fantastic to hear that our staff's friendliness contributed positively to your stay, and that you found our hotel spotlessly clean. Your intent to stay with us again is the best compliment we could receive.We hope we will have the opportunity to see you again in the future. Best regards,Moisés Maldonado, Guest Experience Manager
by A verified traveler
Posted 1 Oct 2024
by A verified traveler
Posted 27 Sep 2024
very nice staff - beautiful ocean view - nice rooms - super clean - spa style - room was the best thing about it
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear Nida, Thank you very much for your kind review.We are overjoyed to hear that your stay with us was such a memorable one.We are delighted that you enjoyed the attentive service of our staff, the serene views of the ocean from our property, the comfort of your room, our spotless cleanliness, and the tranquil ambiance of our spa. It is great that your accommodations were a highlight of your visit, as we strive to provide a sophisticated and refined environment for all of our guests.It would be a pleasure to welcome you back. Best wishes,Moisés Maldonado, Guest Experience Manager
