Ratings based on 981 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Irene, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 14 Nov 2024
This was our first time staying at Mountaineer Casino. It was a nice experience. Had the wood fired pizza at Gatsby’s. Very good. The casino was very clean and did not have that smoky/stale beer smell. Good mix of older and newer machines. Had a little luck there as well. The restrooms actually had a pleasant smell, which is rare! The rooms are due for an update but couldn’t your own house use one too? Staff was nice as well. Will return !!
Comment from Hotel Management
15 Nov 2024 by Irene, Hotel Management
Thanks for your feedback. We will be addressing your concerns.
by A verified traveler
Posted 10 Nov 2024
Was clean and felt safe . Room bathrooms are a little dated but where clean .
Comment from Hotel Management
12 Nov 2024 by Irene, Hotel Management
We will address this directly. Thanks for your feedback!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Irene, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 8 Nov 2024
Choice of food on premises very limited. Building outdated. Room clean however needs minor maintenance.
Comment from Hotel Management
9 Nov 2024 by Irene, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Irene, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Irene, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 29 Oct 2024
Check-in was long, 30 min wait. I don't understand why they know everyone checks in at 4PM. If you don't have a player card and pay extra for a VIP pass then they make you wait on their preferred customers who go 1st. Avoid if you are a 1st time customer. I prepaid and thought check-in would be a breeze. WRONG!
Comment from Hotel Management
29 Oct 2024 by Irene, Hotel Management
The VIP players earn their points and that's why we have a VIP line just like every casino. Our check in starts at 3pm providing rooms are ready.Thanks for your feedback!
by A verified traveler
Posted 28 Oct 2024
Very nice casino resort
Comment from Hotel Management
29 Oct 2024 by Irene, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 27 Oct 2024
First off. I paid 170 for a place that had one vending machine for drinks for over 100 customers. Theres nothing convient and it should be a motel 8 for 65 a night.
I had to stay on the old side of the resort. Terrible. Reminded me of a motel and felt like it was for prostitution and drug addicts.
Comment from Hotel Management
28 Oct 2024 by Irene, Hotel Management
We will address this directly. Thanks for your feedback!
