Ratings based on 812 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Good night stop. Close to grocery store, excellent Mexican food, MacDonalds and freeway access. Friendly staff and accommodating. No elevator
Comment from Hotel Management
18 Nov 2024 by Front desk, Hotel Management
Dear guest,Thank you for sharing your experience! We're glad you enjoyed the convenient location and our friendly staff. We understand the lack of an elevator can be challenging for some guests, and we truly appreciate your understanding. If you visit us again, please don’t hesitate to let us know—we’ll do our best to provide a ground-floor room to make your stay more comfortable. Safe travels!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Front Desk, Hotel Management
Dear Guest,Thank you for staying with us.
by A verified traveler
Posted 14 Nov 2024
The only thing I had an issue with in this hotel was that the ice machine never had ice in it....not sure if residents were taking it all or what. Overall, I would give this stay an 8 out of 10. The staff was very nice.
Comment from Hotel Management
14 Nov 2024 by Front Desk, Hotel Management
Dear Guest,I am sorry for the experience you had with the ice machine. The service request is completed after a week from the day it was broken since this is a remote town.Now the machine is fixed.All the requests for the ice were fulfilled by the front desk. Thank you for your feedback we will make sure this wont happen in future.Im glad that you are happy with the stay with us.Front desk
by A verified traveler
Posted 11 Nov 2024
Okay
Comment from Hotel Management
11 Nov 2024 by Front Desk, Hotel Management
Dear Guest,Thank you for staying with us.
by A verified traveler
Posted 11 Nov 2024
Charged me again even tho I paid through Expedia. So I got charged twice.
Comment from Hotel Management
11 Nov 2024 by Front desk, Hotel Management
Dear guest,I have gone through your feedback.I checked the payment details and I see that we did not charge your card. it was only tokenized your card for 0.00 dollars as an incidental(deposit) just a card on file .I can be sure that you were not charged twice.if you have any other queries please get back to us.I hope this helps.Thank you.wingagte Newcastlefront desk.
by A verified traveler
Posted 7 Nov 2024
Nice hotel especially for the cost. I felt safe as a solo female traveler, and the room and overall property was clean and in decent shape.
Comment from Hotel Management
8 Nov 2024 by Ash, Hotel Management
Dear Guest,We are glad that you are happy with your stay with us. Thank you for your valuable feedback. it means a lot to us.Thank youFront desk
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Ash, Hotel Management
Dear guest,Thank you for your staying with us .Front desk
by A verified traveler
Posted 1 Nov 2024
nothing but rude people
Comment from Hotel Management
4 Nov 2024 by Front desk, Hotel Management
Dear guest, thank you for the feedback.
by A verified traveler from Erie
Posted 30 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Front desk, Hotel Management
Dear guest, thank you for staying with us.
by A verified traveler
Posted 29 Oct 2024
Staff is excellent
Comment from Hotel Management
4 Nov 2024 by Front desk, Hotel Management
Dear guest, thank you for the positive feedback.
