Ratings based on 313 Verified Reviews
2.6 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
Customer service is getting better
Comment from Hotel Management
8 Jan 2025 by Customer Service, Hotel Management
Edward, thank you for sharing your experience. It's wonderful to hear that Superlodge New Castle's customer service is improving in your opinion. Your feedback is valued and aids our mission of continuous enhancement for guest satisfaction. We look forward to your next visit!
by A verified traveler
Posted 7 Jan 2025
It's inhumane how is it still open?
Comment from Hotel Management
7 Jan 2025 by Customer Service, Hotel Management
Mary, it's regrettable to hear of your unfortunate experience. We strive to maintain high standards for all our guests, and your feedback is crucial to addressing your concerns. We hope to offer you a more satisfactory experience in the future.
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by UK, Hotel Management
We’re so sorry that your experience did not match your expectations.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
27 Dec 2024 by UK, Hotel Management
Thank you so much for taking the time to leave us this amazing review. Please visit us again at SuperlodgeNew Castle DE.
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by UK, Hotel Management
Thank you so much for taking the time to leave us this amazing review. Please visit us again at SUPERLODGE NEW CASTLE DE
by A verified traveler
Posted 13 Dec 2024
Customer service gets better.
Comment from Hotel Management
14 Dec 2024 by uk, Hotel Management
We apologize that our service did not satisfy your expectations and will address the concerns to appropriate department. We pride ourselves in maintaining the highest customer services for our customers during their stay.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by uk, Hotel Management
Thank you so much for taking the time to leave us this amazing review. Please visit us again at Superlodge New Castle Delaware
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by UK, Hotel Management
Thank you so much for taking the time to leave us this amazing review. Please visit us again at Superlodge New Castle DE.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by UK, Hotel Management
Thank you so much for taking the time to leave us this amazing review. Please visit us again at SUPERLODGENEWCASTLE DE
by A verified traveler
Posted 29 Nov 2024
My stay was peaceful and quiet.
Comment from Hotel Management
2 Dec 2024 by UK, Hotel Management
Thank you so much for taking the time to leave us this amazing review. Please visit us again at SUPERLODGE NEW CASTLE DE.
