Ratings based on 979 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Its not a Red Roof Inn as advertised..Door was locked could not chrck in
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
Dear Kerry,We are sorry that you had a bad experience at Red Roof Wilmington. We promise to do much better next time you decide to stay with us again. We will offer you a 10% deposit and our staff will be ready for you. Thank you
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Management, Hotel Management
Thank you Lois for your review. Our staff at Red Roof are excited that you enjoyed your stay at our location. We hope to give you another pleasurable stay next time you visit us. Take care and have a lovely day.
by A verified traveler
Posted 27 Oct 2024
Nothing specific was outstanding. Service slow
Comment from Hotel Management
29 Oct 2024 by Management, Hotel Management
Dear Michael, Thank you for your review. We value your opinion as a guest and we promise you that outstanding stay next time you visit us. Service will be faster and exciting.
by A verified traveler
Posted 24 Oct 2024
Light fixture fell off wall safety hazard. Bathroom door all marked up and hole . Shower scary.
Comment from Hotel Management
24 Oct 2024 by Management, Hotel Management
Dear Guest , We are very sorry about the light fixture which fell off the wall and the bathroom door which needs painting. We assure you that we will fix all these little things and promise you a better stay next time. We appreciate you telling us about your experience. Have a great weekend
by A verified traveler
Posted 18 Oct 2024
I traveled 5 hours to Philadelphia from Pittsburgh and knew you get what you pay for it was cheap.BUT upon arriving into my room I flicked the light on and a roach of some species crawled from under the desk designated area.I was desperately needing to stay so from traveling I KNEW it was a possibility that it could be that room only. So we got put into a new room not to different and after inspection there wasn't any bugs in here but when we moved the beds there was some type of needle I call it a heroine needle but needless to say no one is properly cleaning how they should but they do have hard working staff and very accommadating regardless of them speaking no English . but hey I'm still alive so I'm not complaining.
Comment from Hotel Management
23 Oct 2024 by Management, Hotel Management
Hello Ariana,Management and staff at Red Roof Wilmington would like to apologize for the experience you had during your last stay at our hotel. We are sorry for the inconvenience you encountered and we promise to fix those problems as soon as possible. We would like to invite you again to our hotel, to experience a better environment and stay. We will offer a discounted rate on your next visit. Once again we are sorry. Have a great weekend.
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Tyquan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wilmington - New Castle and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Oct 2024
Quiet quick easy check in
Comment from Hotel Management
17 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Ivorina,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES WILMINGTON - NEW CASTLE. I am happy you were pleased with our quiet environment along with our quick and easy check in process. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Gaietry, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wilmington - New Castle and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Oct 2024
They charged me $20 for a face towel that was never provided. Dirty smelly garbage can at entrance.
Comment from Hotel Management
8 Oct 2024 by Management, Hotel Management
Hello KevinWe are truly sorry we did not meet your expectations during your stay at our hotel. The staff and employees at Red Roof Wilmington would like to apologize for any inconveniences caused. We promise to give you a better stay on your next visit. Please do not hesitate to contact us directly if there is anything we can do to make you happy. Regards.
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Management, Hotel Management
Hello Lisa,We are truly sorry that, we did not meet your expectations during your stay with us. We promise to do our best to make your stay as comfortable as possible next time you visit us again. Regards.
