Ratings based on 499 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
This Hotel was roach infested.
Comment from Hotel Management
9 Nov 2024 by Billy , Hotel Management
Dear Phillip,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Billy PatelGeneral Manager44677 Property
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 29 Oct 2024
The breakfast is awful and beds are super hard in my opinion.
by A verified traveler
Posted 28 Oct 2024
The hotel was not what I expected, there were cockroaches in the rooms. The rooms smelled like cigarettes it did not smell clean at all. The bed was comfortable, the shower was not clean there was a lot of mold, the water was leaking everywhere. I was so disappointed
Comment from Hotel Management
29 Oct 2024 by Billy , Hotel Management
Dear Ashley,Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the issues you encountered, unpleasant odors, and cleanliness concerns in the shower. This is not the experience we aim to provide our guests, and I understand how disappointing this must have been for you.We take your comments seriously and have already initiated an investigation into the cleanliness and maintenance issues you mentioned. Our team is committed to improving our standards to ensure a comfortable and enjoyable stay for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with the quality experience you expect and deserve.Thank you once again for your valuable feedback.Billy Patel General Manager
by A verified traveler
Posted 27 Oct 2024
There were roaches every where. I was eatting and one ran toward my food. Pulled back the covers they were in the bed. The bar of soap after I washed my face one climbed on. I have photos
Comment from Hotel Management
29 Oct 2024 by Billy , Hotel Management
Dear Jennifer,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. This is not the standard of cleanliness and comfort we strive to provide our guests, and we are truly sorry for the discomfort this caused you.We take pest control very seriously and are currently working with our maintenance team and pest control professionals to address these concerns immediately. Your feedback is invaluable in helping us improve our services.We hope you will consider giving us another chance to provide you with the high-quality experience we aim to deliver.Thank you again for your feedback.Billy Patel General Manager
by A verified traveler
Posted 26 Oct 2024
Room had a smoker’s smell…
by A verified traveler
Posted 22 Oct 2024
Very nice
by A verified traveler from Hampton
Posted 17 Oct 2024
Someone was arrested from a room when we arrived.
by A verified traveler
Posted 16 Oct 2024
