Ratings based on 943 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
The room and the hallway was clean. The hotel was in a convenient location.
by A verified traveler
Posted 5 Nov 2024
Had to ask for room service before they actually came. Bed and linens smelled of B.O. Front desk said it was from alot of construction workers.
Comment from Hotel Management
7 Nov 2024 by MC, Hotel Management
We apologize for this inconvenience with your stay. We will address this with the staff.
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 7 Sep 2024
Breakfast included. Clean room. Updated facility. Competitive pricing.
Comment from Hotel Management
9 Sep 2024 by Marlee, Hotel Management
Thank you for your feedback Richard! We appreciate you choosing to stay with us.
by A verified traveler
Posted 31 Aug 2024
Had a good experience no problems, convenient in and out. Definitely stay again.
Comment from Hotel Management
3 Sep 2024 by Marlee, Hotel Management
Thank you for your feedback, we appreciate you staying with us!
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Marlee, Hotel Management
Thank you for leaving us a rating, we apologize for not meeting your expectations.
by A verified traveler
Posted 12 Aug 2024
The check-in staff was completely rude through the whole experience. The check-out staff was so much better.
Comment from Hotel Management
27 Aug 2024 by Marlee, Hotel Management
Thank you for the feedback, we are sorry we did not meet expectations during check-in. We have spoken with the associate you interacted with. We look forward to showing you a better experience during your next visit to New Braunfels.
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Marlee, Hotel Management
We appreciate the feedback!
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Marlee, Hotel Management
Thank you for your feedback!
by A verified traveler from Victoria
Posted 29 Jul 2024
