Ratings based on 708 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 28 Oct 2024
Location , bar and desk staff all were very friendly and helpful
Comment from Hotel Management
28 Oct 2024 by Kaitlyn A. , Hotel Management
Thank you so much for taking the time to provide us with feedback from your recent stay. I am happy to hear that you enjoyed the property and the team's service. We look forward to welcoming you back soon!
by A verified traveler
Posted 2 Oct 2024
I paid extra to get a king bed room but I got the 2 queen bedroom which was cheaper than what I requested.
Comment from Hotel Management
28 Oct 2024 by Kaitlyn A. , Hotel Management
Thank you for taking the time to provide us with your feedback. I apologize for the inconvenience you experienced with your room type. Thank you for informing us of it so we have the opportunity to work with the team to improve so this does not occur in the future. We look forward to welcoming you back soon!
by A verified traveler
Posted 1 Oct 2024
Beautiful lawn area on the river. Plenty of outdoor seating.
Comment from Hotel Management
1 Oct 2024 by Kaitlyn A., Hotel Management
I am so happy to hear that you enjoyed your stay! Thank you for taking time to provide us with your feedback. We look forward to seeing you again soon!
by A verified traveler
Posted 17 Sep 2024
I booked through Expedia and everything seemed good. A month after my stay, I received a charge from Courtyard for the full price of the room on the card I left for incidentals. Since I had already paid for the trip on Expedia, I called and Courtyard and spoke with Cynthia Garcia who was horrible. She refused to listen and could not understand what happened even though ai explained multiple times. When I got distracted (no cussing or such), she hung up on me. Very poor customer service.
Comment from Hotel Management
1 Oct 2024 by Kaitlyn A. , Hotel Management
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
by A verified traveler
Posted 4 Sep 2024
Beautiful property grounds and picturesque surroundings.
Comment from Hotel Management
6 Sep 2024 by Kaitlyn A., Hotel Management
Thank you so much for taking the time to provide us feedback from your stay! I am so happy to hear that you enjoyed the property and the grounds. We look forward to welcoming you back soon!
by A verified traveler
Posted 23 Aug 2024
My room was not good. Toilet constantly ran. The sink was stopped up. The room had an odor in it. Not all the TV channels worked and the Wi-Fi never worked. I could connect, but there was no internet. For $259 a night, the quality was ridiculously low.
Comment from Hotel Management
29 Aug 2024 by Kaitlyn A., Hotel Management
Thank you so much for taking the time to provide us with feedback from your stay. We understand how important connectivity is and apologize for the WiFi issues you experienced. I have shared your feedback with our maintenance team to ensure processes and procedures are reviewed to make sure issues like this do not occur in the future. We hope you will choose to stay with us the next time you are in the area.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Kaitlyn A., Hotel Management
I am so glad to see that you enjoyed your stay! We look forward to welcoming you back soon!
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Kaitlyn A., Hotel Management
I am happy to see you enjoyed your stay. We look forward to hosting you the next time your travel brings you to New Braunfels!
