Ratings based on 661 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Las Vegas
Posted 21 Nov 2024
I like that it was near a lot of food options. Near the highway. Quiet property. Staff was awesome.
Biggest complaint was that there wasn’t a shower hook near the shower. I’d definitely stay there again!
by A verified traveler from Encinitas
Posted 3 Nov 2024
Ok
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello tony, Thank you for sharing your feedback with us. We appreciate your insights and will use them to improve our services for future guests. Please feel free to reach out to our management team for further assistance or to discuss your stay in more detail.
by A verified traveler
Posted 16 Oct 2024
Very nice workers. Room was clean. Bed was comfortable. Definitely will book at this hotel next time visiting New Braunfels.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Lawrence,We're thrilled to hear that you enjoyed our clean rooms and comfortable beds! Our staff works hard to provide excellent service, and we're glad it didn't go unnoticed. We look forward to welcoming you back on your next visit to New Braunfels.
by A verified traveler
Posted 29 Sep 2024
The room was very nice until morning we noticed roaches in our room..
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Brenda C., We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 13 Sep 2024
Staff unfriendly, no breakfast, needs updating. probably will not stay here again, not worth price I paid.
Comment from Hotel Management
13 Sep 2024 by Sandra Durling, Hotel Management
Thank you for taking the time to tell us about your experience at Candlewood Suites NEW BRAUNFELS. Your review and rating are greatly appreciated; though it is very disappointing to learn of the badimpression we made during your recent stay with our service and accommodations. I would like to apologize for not exceeding your expectations as your satisfaction and feedback are vital to oursuccess. We will be using the information you gave us to implement improvements for a better experience and overall impression of our hotel. I hope that you will consider staying with us once again, so we canhave another chance to provide you with a superior experience.
by A verified traveler
Posted 9 Sep 2024
We know staff can be tired but the good attitude is an essential key for a business.
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Hello Ingrid, Thank you for sharing your feedback with us. We appreciate your perspective on the importance of positive attitudes in customer service. Your insights are valuable for our team's continuous improvement efforts.
by A verified traveler
Posted 25 Aug 2024
Hotel is under construction. Room was nice, big, quit and comfy. Did have an electrical shortage and bathroom and outlets stopped working but was given another room immediately. Overall good stay!
Comment from Hotel Management
28 Aug 2024 by Manager, Hotel Management
Hello Amy, Thank you for your feedback! We're glad you enjoyed your spacious and comfortable room. We apologize for the inconvenience with the electrical issue but we appreciate your understanding and are pleased our team could quickly accommodate you. Your overall positive experience is important to us, and we hope to welcome you back in the future.
by A verified traveler
Posted 11 Aug 2024
Comfortable beds
Comment from Hotel Management
12 Aug 2024 by Manager, Hotel Management
Hello Yadira,We are pleased to hear that you found our beds comfortable during your stay. Our team always aims to provide a relaxing environment for our guests to enjoy a good night's sleep. Should you have any future stays planned, we hope to welcome you back for another restful experience.
by A verified traveler
Posted 11 Aug 2024
Very comfortable beds!!
Comment from Hotel Management
14 Aug 2024 by Manager, Hotel Management
Hello Yadira,We are thrilled to hear that you found our beds to be very comfortable! Providing our guests with a restful night's sleep is always a top priority for us. Your kind feedback is much appreciated. Please don't hesitate to contact our management team directly if you have any further comments or suggestions.
by A verified traveler
Posted 5 Aug 2024
I learned that longer stays receive a better rate. It was very good. The room was clean and very comfortable. The hotel is under renovation and most of the rooms do not have a desk or a table. I ended up buying a small, inexpensive folding table at a local Walmart.
Comment from Hotel Management
6 Aug 2024 by Manager, Hotel Management
Hello Kathy L., We are delighted to hear that you had a comfortable stay and enjoyed our competitive rates for longer stays. We are constantly working to enhance our facilities, and we appreciate your understanding during our renovation period. Your resourcefulness in acquiring a small folding table is commendable.
