Ratings based on 6 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2018
Problems with key entry, couldn't use jacuzzi as it was dirty, musty/mildew smell
Comment from Hotel Management
10 Sep 2018 by Sarah Herrmann, Hotel Management
We are sorry you didn't enjoy your stay with us. If you wish to come back at a later date, we can offer a 25% discount for a future stay. We hope you will give us another try, so that we can regain your trust in our business.
Sarah Herrmann
Rental Manager
by A verified traveler from WV
Posted 2 Sep 2018
Set in a beautiful Harbour, it was a perfectly relaxing time for the couple days we stayed!
Comment from Hotel Management
5 Sep 2018 by Sarah, Hotel Management
Thank you so much for your positive review! We hope to see you again in the near future!
Sarah Herrmann
Rental Manager
by A verified traveler
Posted 10 May 2018
Loved this property! My only complaint is that we had no idea where to go to get keys and passes.
Comment from Hotel Management
16 May 2018 by Sarah Herrmann, Rental Manager , Hotel Management
We are thrilled you enjoyed your stay with us. Thank you for your feedback about our check-in process. Our office closes at 6pm during the weekdays and 8pm on the weekend. We will make it more clear to future guest that the security staff handles this function after business hours.
We look forward to seeing you back at the resort soon!
by A verified traveler
Far from where we wanted to stay but no options
Posted 22 Feb 2017It was too far from everything. Maybe others who sail, boat and enjoy being out a bit would enjoy.
by A verified traveler
Updated & Quiet Retreat
Posted 8 Feb 2017 on HomeAwayJust a short stay over the weekend to attend my nieces 18th birthday in the area and really enjoyed the Windjammer Villas. It's been years since we stayed here and the villa has been updated with much improved décor and very clean. The amenities at Fairfield are very nice as well and always enjoy the harbor area. See comment below - suggest some units be updated for handicap access or ADA compliant bathrooms. My parents love to visit also and could benefit from handicap accessible accommodations.
by A verified traveler from Jacksonville, FL
Just Okay
Posted 6 Sep 2016 on HotelsThe unit needs updating. It looks like the last time it was updated was in the 80s. All the furnitures, wall paper, decor, appliances are old. The toilets have rings around them and the master tub does not drain well. So water accumulates while you take a shower. But we loved the convenience of having a washer/dryer in the unit. We didn't have to come home with dirty laundry.
Comment from Hotel Management
2 Nov 2016 by General Manager, Hotel Management
We appreciate your honest feedback regarding your recent stay.
Your comments have been addressed with our housekeeping staff and correction action has been taken to prevent similar situations in the future.
Our condominiums are in the process of being renovated through phases. The unit you stayed in was a 2 bedroom, 2 bathroom unit overlooking the lake. Approximately half of the condominiums have been renovated at this time. We regret that the high demand of our summer season prevented you from staying in one of the newer units.
We do hope that you will stay with us again in the future.
