Ratings based on 80 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
The arra is safe, with a lot of hotels, and restaurants
Comment from Hotel Management
20 Jun 2024 by Özbek Cave Stone House Hotel , Hotel Management
Thank you for your feedback. We will be happy to welcome you again.But I can't help but say that 3 points are too low.in fact, you were very satisfied and left satisfied.We were expecting you to give it a high score, but it was a bit disappointing for us
by A verified traveler
Posted 11 May 2024
Staff were warm and friendly. Felt like being in a family home. The location of the hotel was perched high above the quaint town of Goreme and had excellent views of the area.
Comment from Hotel Management
11 May 2024 by Osman , Hotel Management
Thank you for choosing us, We will be happy to welcome you again
by A verified traveler
Posted 19 Oct 2023 on Travelocity
The accommodations were kind of basic, but acceptable. The rooms were not serviced during our 3-night stay. The provided breakfast was also pretty basic. Nothing special. Based on this, I would rate the lodging accommodation here as a 3; however, this hotel also promoted itself as a local travel agent.
Taking advantage of this we booked a balloon flight through the hotel. Our lodging reservation was booked through Travelocity and paid for via credit card 4 months in advance. For the balloon flight, I also paid in advance, but since they would not accept credit cards, I had to go through the hassle of executing an international bank wire transfer for the payment.
My main reason for the overall lower rating is because, upfront we clearly stated and it was agreed to that our balloon trip would have a maximum of 16 passengers. All seemed good at our pickup as the two of us were in a bus with 14 others. However, just before arriving at the launch point, just the 2 of us were transferred to another bus with 18 other people and so we ended up in a balloon with 20 passengers.
Upon return to the hotel, we complained and requested a partial refund as we did not get the balloon flight size that was agreed to and pad for.
The hotel representative, said he would check with the balloon company to see if anything could be done, but was unable to get any refund. Basically, for the balloon flight, we got a bait and switch.
Comment from Hotel Management
20 Oct 2023 by Merci de nous avoir choisi., Hotel Management
Your room was cleaned every day, but it wasn't cleaned on the last day because you didn't want it.When it comes to the balloon tour, the company has already explained it to you.Weather conditions and the aviation authority determine some conditions, sometimes there may be minor changes at the last minute.You already said yourself that it was a safe and healthy flight. We couldn't understand why you said you were happy with everything while you were here and then wrote such bad things 20 days after your debut.
by A verified traveler
Posted 28 Jun 2023
Comment from Hotel Management
7 Jul 2023 by TESEKKURLER, Hotel Management
TESEKKURLER
by A verified traveler
Posted 4 Oct 2022 on Hotels
Comment from Hotel Management
20 Oct 2023 by Thank you for choosing us, Hotel Management
Thank you for choosing us
by A verified traveler
Posted 1 Aug 2022 on Hotels
Comment from Hotel Management
7 May 2024 by Thank you for choosing us, Hotel Management
Thank you for choosing us
by A verified traveler
Pleasant hotel
Posted 12 Jul 2022 on HotelsThe rooms were clean and the facilities were working, host extremely helpful, especially in regards to local activities and tours. The hotel is close to the sunrise and sunset viewpoint. The breakfast was very good, it was served per person and with a very good variety. On the terrace between 19:30 and 22:30 the tea and coffee were free.
There were some issues with the internet deeper in the room since if the stone but it had to be expected. The only personal complaint was the placement of hotel near the road, it smelled heavily of ignition fumes.
Comment from Hotel Management
20 Oct 2023 by Thank you for choosing us, Hotel Management
Thank you for choosing us
by A verified traveler
Great location
Posted 15 Jun 2022 on HotelsGreat location bedside lamp would be useful
Comment from Hotel Management
20 Oct 2023 by Thank you for choosing us, Hotel Management
Thank you for choosing us
by A verified traveler
Posted 20 Mar 2022 on Hotels
Comment from Hotel Management
22 Mar 2022 by seçil, Hotel Management
dear Guest;
thank you for feedback.
warmest regards,
by A verified traveler
Posted 7 Mar 2022 on Hotels
Comment from Hotel Management
20 Mar 2022 by seçil, Hotel Management
thank you
