Ratings based on 323 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Accommodation was excellent, the staff were great.
Comment from Hotel Management
5 Nov 2024 by Holiday Cave Team , Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay at Holiday Cave Hotel. We are particularly delighted that you found our accommodation and staff to be excellent. We strive to provide a comfortable and welcoming atmosphere for all our guests, and we are so glad that we were able to exceed your expectations. We hope to see you again soon!
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Holiday Cave Team, Hotel Management
Thanks dear Ivon.
by A verified traveler
Posted 16 Oct 2024
Stayed here as a female solo traveller. I felt very safe, staff was always responsive and helpful. Clean place and a 5-10 min walk from the city center. They even let me check in early and upgraded my room for free
Comment from Hotel Management
17 Oct 2024 by Holiday Cave Team , Hotel Management
Thank you so much for your kind review! We are so glad you felt safe and comfortable as a solo traveler. We always strive to create a welcoming and secure environment for all our guests, and we're thrilled you found our staff to be responsive and helpful.We're delighted you enjoyed the cleanliness of our hotel and the convenient location, just a short walk from the city center. And we are particularly happy that we were able to accommodate your early check-in request and upgrade your room. We are committed to providing a positive and enjoyable experience for all our guests, especially our female solo travelers.We are always happy to support women exploring the world and we are honored to have played a part in your wonderful experience. We hope to welcome you back again soon!
by A verified traveler
Posted 8 Oct 2024
Staff service is very poor. Reception guy not friendly at all. We reached at 1 pm and they said check in time 2 pm and room not ready. But they didn’t give me the keys until 4.30 pm. I visited reception several times and ask for keys, they said not yet ready we will inform you once it’s ready. But they never called.
Then I said it’s already 4.30 I haven’t received the keys yet, they “yes I know”. That’s all no sorry or apology.
Then after they give me keys I said can anyone help me with the luggage. No response at all. I had to ask so many times then someone came and get me the luggage.
So disappointed with service.
However- Very nice, kids friendly, relaxing atmosphere, dining experience, friendly pool area.
Comment from Hotel Management
17 Oct 2024 by Holiday Cave Team , Hotel Management
Thank you for taking the time to share your feedback. We appreciate your honesty and want to address your concerns about the service you experienced during your stay.We sincerely apologize that your check-in process was not as smooth as it should have been. We strive to provide a welcoming and efficient experience for all our guests, and we are disappointed that you felt the reception staff was not friendly and that you had to wait for your room for so long.It is important to clarify that while our official check-in time is 2 pm, we often accommodate early check-ins when possible. However, on the day of your arrival, all rooms were still occupied due to a combination of late check-outs and the hotel being fully booked. Our housekeeping team was working hard to prepare the rooms as quickly as possible, but unfortunately, this caused a delay beyond our usual standards.We regret that the lack of communication and the delay in providing your keys caused you frustration. We will use your feedback to review our procedures and improve our communication with guests during busy periods. We should have communicated the situation and kept you updated on the progress, and we apologize for the lack of apology and assistance with your luggage.We are truly grateful you enjoyed the other aspects of your stay, such as the relaxing atmosphere, dining experience, and friendly pool area. We hope you will give us another chance to show you the excellent service we strive to provide.Thank you for your understanding
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Holiday Cave Team , Hotel Management
Thank you for your great feedback dear, Sheraz. I hope we can see each other again for yor next Cappadocia vacation.
by A verified traveler
Posted 21 Jul 2024
I don’t know why this property is rated highly. I was disappointed by the quality for the price I paid. The A/C didn’t work well, which resulted my family being tired the next morning. The twin bed was very bad and hurt my back. The room was interesting, half cave and half stone.
Comment from Hotel Management
6 Aug 2024 by Holiday Cave Hotel, Hotel Management
Hello, dear John! We don't know why you rate us 5/2 too. We helped you for everything from the beggining to the end. We arranged your private tour and the balloon and everything. And when we ask you if is there any problem with the room, with the hotel.. You always said there is no problem. We could've changed your room if you said these problem to us. Anyways thank you for helping us to imrprove ourselves.
by A verified traveler
Posted 2 Jul 2024
Their willingness to serve the guests at all times
Comment from Hotel Management
6 Aug 2024 by Holiday Cave Team, Hotel Management
Hello, dear Manish! Thank you for your great feedback. I hope we can see eachother again! We'll be waiting for you.
by A verified traveler
Posted 30 Jun 2024
We checked in on Friday, and today is Sunday. We have not received room cleaning service during our stay. This morning, I complained to the receptionist, who assured me they would send a team to clean the room once we left. We left the hotel at 10:30 AM and returned at 3:30 PM, but to our surprise, the room was still dirty, and no one had come by to clean it.
When I spoke to the manager, his response was even more disappointing. Not only did I not receive an apology, but he also claimed that cleaning services prioritize vacated rooms over those of staying guests. This explanation does not make sense, especially since it is now 3:30 PM, and this is not a large hotel. We have been here for three days and have not received any cleaning service.
As a family of four, room cleaning is essential, and I am not requesting anything beyond the usual service. I have traveled extensively, and cleaning has always been a standard part of hotel service. I expect this matter to be addressed promptly.
Comment from Hotel Management
6 Aug 2024 by Holiday Cave Team , Hotel Management
Thank you.
by A verified traveler from Northridge
Posted 26 Jun 2024
This hotel was a good hotel, it might have not been one of the best ones in Cappadocia but definitely a good hotel to stay. Room was clean. A nice swimming pool was a good addition. Very traditional design and good room service.
Comment from Hotel Management
27 Jul 2024 by Holiday Cave Team , Hotel Management
Dear Setareh, Thank you for your geeat feedback. I hope we can make you say the best hotel in Cappadocia next time. We'll be waiting for you again.
by A verified traveler
Posted 1 Jun 2024
Positive:
• Great location.
• Room photos matched the advertisement.
• Rooms were clean.
Negative:
• Limited hot food options at breakfast.
• Staff was generally good, but I felt pressured to buy tours and taxis from them, with quotes often higher than market prices.
Comment from Hotel Management
3 Jun 2024 by Holiday Cave Team , Hotel Management
Hello, dear Virender. Thank you for your great feedback. You can be sure that we will consider the hot food options issue in breakfast. There might be a misunderstanding about joining the tours and transportation. We serve you the cheapest options for you so that you don't pay more money. We don't gain anything whether you buy or not. Thank you for helping us to improve ourselves. İt was a pleasure to host you in our hotel.
