Ratings based on 157 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Great place to stay in Mainz. Friendly staff. Good breakfast. Large family room. Very clean. Recommended
Comment from Hotel Management
30 Oct 2024 by Author, Hotel Management
Dear Federica,
Thank you for your positive feedback. We are delighted that you enjoyed your stay with us. We really appreciate your recommendation and hope to welcome you back soon.
Best regards,
Your team from the H-Hotels
Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 28 Oct 2024
Great
Comment from Hotel Management
29 Oct 2024 by Author, Hotel Management
Dear James,
Thank you for taking the time to give us your feedback. We are very pleased that you were satisfied with your stay. Your opinion is important to us and motivates us to continue to do our best.
Best regards from the H2 Hotel Mainz,
Your team from the H-Hotels
Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 19 Oct 2024
We liked the heated floors in the bathroom. Decor was modern and clean. Self check in was not available at the time so the check in process could have been faster.
Comment from Hotel Management
21 Oct 2024 by Nicole Krötz - Online Reputation Manager, Hotel Management
Dear Eva,Thank you very much for choosing our H2 Hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you back very soon.Kind regards from Mainz, Your H-Hotels Team
by A verified traveler
Posted 11 Oct 2024
Breakfast is excellent
Comment from Hotel Management
14 Oct 2024 by Nicole Krötz - Online Reputation Manager, Hotel Management
Dear William,It was a great pleasure to welcome you to our H2 Hotel. It was great that you were satisfied with your stay, had a "excellent breakfast" ;) If there is anything you need during your time with us, please do not hesitate to contact our friendly staff. We hope to welcome you back to Mainz soon.Best regards, Your H-Hotels Team
by A verified traveler
Posted 28 Sep 2024
Rooms are clean , but small without any chairs, only a small ottoman. No tissues in the rooms and our TV stopped working.
Comment from Hotel Management
30 Sep 2024 by Author, Hotel Management
Dear Anne Louise,
Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time!
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 13 Sep 2024
Great staff, clean, and wonderful breakfast.
Comment from Hotel Management
16 Sep 2024 by Author, Hotel Management
Dear Brain,
Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members and breakfast. We have forwarded your comment to them and hope to welcome you back soon.
Kind Regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 2 Sep 2024
I loved this hotel. It was located on a busy street but you really can not hear the busy traffic. They offer food throughout the day and the breakfast is FABULOUS. I was there for several days and took daily walks along the Rhine River about two blocks away. I highly recommend this lovely hotel!
Comment from Hotel Management
3 Sep 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Lieber Gast, das gesamte Team möchte sich ganz herzlich für Ihre großartige Bewertung bedanken. Es gibt nichts Schöneres für uns, als zufriedene und glückliche Gäste, die sich wohlgefühlt haben und uns in positiver Erinnerung behalten. Empfehlen Sie uns gerne weiter. Wir freuen uns auf Ihren nächsten Besuch und heißen Sie schon heute „Herzlich Willkommen“.Herzliche Grüße aus dem H2 Hotel Mainz, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 24 Aug 2024
New, modern hotel with German minimalism , nothing extra (Every inch has been calculated even size of blanket) -personally, it is not for me, good breakfast, It is pretty clean, and Expensive parking (add $20 to your hotel price per night)
Comment from Hotel Management
25 Aug 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Julia, Thank you for taking the time to share your feedback about your recent stay with us. We are happy that our modern facilities met your expectations, and you enjoyed the stay in our hotel. We hope you will visit us soon again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Overall Average
Posted 14 Aug 2024 on HotelsStayed for 3 nights.
The interior seems very new and it is well kept. But the room didn’t have a safe or fridge. I didn’t deep-dive into the reviews so I didn’t see any mention of no safe & fridge ahead of time. But it was an unwelcome surprise nonetheless.
We were also hoping to use their laundry service but it’s only available on weekdays and we stayed over the weekend.
Breakfast was good for being included, but nothing spectacular.
Comment from Hotel Management
15 Aug 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Tayne, Thank you for taking the time to write this friendly review. It's great that you felt comfortable with us overall. We hope we can delight you even more on your next visit and look forward to seeing you again soon.King regards, Your team from the H-Hotels, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Christy, Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
