Ratings based on 479 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Ihr Team vom Mercure Hotel Düsseldorf Neuss, Hotel Management
Dear Liam, Thank you very much for this kind review of your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again soon.Best regards,Ihr Team vom Mercure Hotel Düsseldorf Neuss
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Ihr Team vom Mercure Hotel Düsseldorf Neuss, Hotel Management
Liebe Emma,vielen Dank für Ihr positives Feedback!Es freut uns zu lesen, dass Sie Ihre Zeit in unserem Hotel genossen haben und besonders unser Angebot als besonders positiv hervorheben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Ihr Team vom Mercure Hotel Düsseldorf Neuss
by A verified traveler
Posted 1 Jul 2024
Comment from Hotel Management
25 Jul 2024 by Manager, Hotel Management
Sehr geehrter Steven,vielen Dank für Ihren Kommentar.Um unseren Service zukünftig weiter verbessern zu können, wäre es für uns von großer Hilfe, wenn Sie uns mitteilen, warum Sie unser Hotel nicht komplett überzeugen konnte. Wir freuen uns immer über konstruktive Kritik und bemühen uns, diese umzusetzen.Mit freundlichen Grüßen,Ihr Team vom Mercure Hotel Düsseldorf Neuss
by A verified traveler
Posted 28 Jun 2024
Property good,swimming pool not in use.Rooms would benefit from air conditioning.Bar & restaurant seldom open and little else around.
Comment from Hotel Management
1 Jul 2024 by Ihr Team vom Mercure Hotel Düsseldorf Neuss, Hotel Management
Dear Philip, Thank you for taking the time to review your stay.We are delighted that you appreciated the property, along with our commitment to providing a clean environment and exceptional service. Our team works tirelessly to maintain the hotel's condition, ensuring guests can enjoy a comfortable and welcoming atmosphere.However, we apologize that certain parts of your experience fell short of your expectations. We understand the importance of a refreshing swim, and regret the disappointment caused by the pool not being available. Additionally, we acknowledge your discomfort due to the lack of air conditioning in the rooms. While we do not offer air conditioning, fans are available at reception to help alleviate any inconvenience. We also regret that our bar and restaurant's operating hours did not align with your expectations. Our restaurant and bar aim to provide a cozy environment and an array of delectable local snacks; however, we recognize that the limited operating hours may have caused you some inconvenience.Nonetheless, it is great that you found the high standards of room cleanliness and hotel condition to your liking. We continually strive to offer our guests a seamless and comfortable experience, and your kind words about our service are a testament to our team's efforts. We also take note of your feedback on room amenities and will consider your suggestions as we seek to improve our guest experience.We are looking forward to welcoming you again. All the best!Ihr Team vom Mercure Hotel Düsseldorf Neuss
by A verified traveler
Posted 26 Jun 2024
Location seems quiet but only a 10 minute walk to Norf station and then direct to Dusseldorf or Cologne in 30 mins. Clean hotel and quiet too.
Comment from Hotel Management
28 Jun 2024 by Ihr Team vom Mercure Hotel Düsseldorf Neuss, Hotel Management
Dear Dylan,Thank you for such a great review.We are delighted that you found our location convenient, just a short walk to Norf station for easy access to Dusseldorf or Cologne. It is wonderful to hear that you enjoyed the cleanliness of our hotel and found the ambiance peaceful. We take pride in maintaining a high standard of service and amenities, and your recognition of these aspects is greatly appreciated.We look forward to a return visit from you in the future.Best wishes,Ihr Team vom Mercure Hotel Düsseldorf Neuss
by A verified traveler
It was good !!!!
Posted 10 Jun 2024 on HotelsIt was good !!!!
Comment from Hotel Management
20 Jun 2024 by Ihr Team vom Mercure Hotel Düsseldorf Neuss, Hotel Management
Dear Eric,Thank you for such a great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to a return visit from you in the future.Best wishes,Ihr Team vom Mercure Hotel Düsseldorf Neuss
by A verified traveler
Posted 25 May 2024 on Hotels
Comment from Hotel Management
1 Jun 2024 by Ihr Team vom Mercure Hotel Düsseldorf Neuss, Hotel Management
Dear Jaime,Thank you for such a great review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We look forward to a return visit from you in the future.Best wishes,Ihr Team vom Mercure Hotel Düsseldorf Neuss
by A verified traveler
Posted 12 Mar 2024 on Hotels
Comment from Hotel Management
29 Oct 2024 by Mercure Neuss, Hotel Management
Sehr geehrter Gast,vielen Dank für die Bewertung,
by A verified traveler
Posted 20 Nov 2023 on Hotels
Decent stay with lovey breakfast.
Comment from Hotel Management
20 Nov 2023 by Ihr Team vom Mercure Hotel Düsseldorf Neuss, Hotel Management
Dear Mustafa,Thank you for this kind review.We're delighted to hear that you enjoyed our extensive breakfast offerings. It's wonderful to know that our efforts to provide a delightful dining experience are appreciated.We look forward to seeing you on your next visit.Kind regards,Ihr Team vom Mercure Hotel Düsseldorf Neuss
by A verified traveler
Posted 26 Oct 2023
it is an excellent option for staying near dusseldorf at a better rate
excellent breakfast and room confort
Comment from Hotel Management
27 Oct 2023 by Mercure Hotel Düsseldorf Neuss, Hotel Management
Dear Alejandro,It was a pleasure to receive this kind review of your time with us.We are delighted to hear that you found our location to be an excellent option near Düsseldorf and appreciated the better rate. It's great to know that you enjoyed our extensive breakfast and found the room comfortable.We look forward to seeing you again on your next visit.Best wishes,Mercure Hotel Düsseldorf Neuss
