Ratings based on 652 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from EASTON
Posted 24 Oct 2024
No AC, it is set by the hotel for all guest so the thermostat in the room is useless. They promised a fan, never delivered. Room was way too hot.
Comment from Hotel Management
31 Oct 2024 by Sylvia, Hotel Management
Dear Alain,Nevertheless we are sorry to learn that the experience was not perfect.In view of the current temperatures, and at the general request of our customers, we have activated the heating mode throughout the establishment to ensure optimal comfort. From each room it is possible to change the temperature, orientation and power of the air. We also provide extra fans upon request. I am surprised the fan was delivered.Please know that we have checked in with the service concerned so that this type of error does not happen again.Kind regards,Sylvia ZUE EYI - Chief Marketing Officer
by A verified traveler
Paris 2024
Posted 11 Aug 2024 on HotelsI was extremely happy how clean the room was every day and the staff was very friendly and helpful
Comment from Hotel Management
12 Aug 2024 by Gloria DUAH - Réception, Hotel Management
Dear Guest,We are very delighted that you enjoy your stay ! Hôtel Paris Neuilly
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Sylvia, Hotel Management
Dear Mutsumi,Thank you very much for your perfect ranking following your recent experience at the Paris Neuilly hotel.We look forward to welcoming you back.Have a lovely day,Kind regards,Sylvia ZUE EYI - Chief Marketing Officer
by A verified traveler
Posted 1 Aug 2024 on Hotels
nothing special. parking little far away from the hotel.
Comment from Hotel Management
6 Aug 2024 by Sylvia, Hotel Management
Dear Q,Thank you for your feedback!We are really surprised to read that the parking is far away, as it is located only a few meters from the hotel.How can we make the experiment special next time ?We are looking forward to seeing you again during your next stay in Paris.Kind regards,Sylvia ZUE EYI - Chief Marketing Officer
by A verified traveler
Posted 30 Jul 2024
Comment from Hotel Management
26 Aug 2024 by Sylvia, Hotel Management
Dear Matilda,Thank you so much for this amazing rating, which made the whole team smile! We look forward to welcoming you again at the Neuilly Paris hotel!Warm regards,Sylvia ZUE EYI - Chief Marketing Officer
by A verified traveler
Perfect Paris hotel!
Posted 28 Jul 2024 on HotelsWe stay often at this hotel while in Paris. It’s very convenient on a main metro line and walking distance to La Défense. The staff are great and always help us when needed. It’s reliable and always great!
Comment from Hotel Management
30 Jul 2024 by Sylvia, Hotel Management
Dear guest,We thank you very much for sharing such a great ranking with the Expedia community.It is very gratifying to know that you had an amazing stay among us (once again). Believe it, our customers' comfort and satisfaction are our daily priorities.Looking forward to welcoming you back soon!Yours sincerely,Sylvia ZUE EYI - Chief Marketing Officer @HotelParisNeuilly
by A verified traveler
Posted 23 Jul 2024
Room was absolutely tiny.
Comment from Hotel Management
23 Jul 2024 by Sylvia, Hotel Management
Dear Rowan,Thank you for choosing to stay with us, and especially for taking the time to share your experience with the Expedia community.We are sorry to read that the room was too small, if your first criterion is the size of the room, I invite you to opt for a Junior Suite during your next stay; indeed, it is more spacious and has several storage spaces.Looking forward to welcoming you again in the future.Warm regards,- Sylvia Zué Eyi, Chief Marketing Officer
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Sylvia, Hotel Management
Dear Stephen, Thank you very much for taking the time to share a review with the Expedia community. We are glad to read that you had a blast among us!We hope that we will have the opportunity to welcome you again,Have an amazing week!Warm regards,Sylvia ZUE EYI - Chief Marketing Officer
by A verified traveler
Posted 22 Jun 2024
The property is in a great location and is very convenient 3 minutes walk to the metro station! The rooms are relatively small but decent enough. The staff was accommodating during our stay. They also offer free coffee and tea every day even if you haven't selected breakfast in your reservation.
Comment from Hotel Management
25 Jun 2024 by Sylvia, Hotel Management
Dear Kushal, Thank you very much for taking the time to share a review with the Expedia community.We are glad to read that you had an amazing time among us.We hope that we will have the opportunity to welcome you again,Have an amazing week!Warm regards,Sylvia ZUE EYI - Chief Marketing Officer
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by Sylvia, Hotel Management
Dear Suleyman,Thank you for the perfect ranking ! We are delighted to hear that you had a great stay at our hotel. Feel free to come back whenever you feel like it!Looking forward to hearing from you again,Warm regards,Sylvia ZUE EYI - Chief Marketing Officer
