Ratings based on 728 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
22 Oct 2024 by HIEX, Hotel Management
Dear AnnaThank you for taking your time to rate our hotel.We are glad to hear that everything was to your satisfaction and we hope to welcoming you soon again.Best regardsHoliday Inn Express Luzern Neuenkirch-Team
by A verified traveler
Posted 8 Oct 2024
Location
Comment from Hotel Management
14 Oct 2024 by Hiex, Hotel Management
Dear Dr. RajpalThank you for taking your time to rate our hotel.We are glad to hear that everything was to your satisfaction and we hope to welcoming you soon again.Best regardsHoliday Inn Express Luzern Neuenkirch-Team
by A verified traveler
Posted 28 Sep 2024
The property was overall okay to stay in and the breakfast was fine too. However, the rooms were dirty and all linen covers, bedsheets had marks and stains. The rooms don’t have the AC in them so they are quite hot and difficult to stay in for longer. Also, the phone charging stations in the hotel lobby area do not work at all so we had to buy a new adaptor for our iphones.
Comment from Hotel Management
30 Sep 2024 by HIEX, Hotel Management
Dear SahilThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LUZERN - NEUENKIRCH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regardsHoliday Inn Express Luzern Neuenkirch-Team
by A verified traveler from Ilford
Posted 26 Sep 2024
Good parking and quiet
Comment from Hotel Management
30 Sep 2024 by HIEX, Hotel Management
Dear AhmedThank you for taking your time to rate our hotel.We are glad to hear that everything was to your satisfaction and we hope to welcoming you soon again.Best regardsHoliday Inn Express Luzern Neuenkirch-Team
by A verified traveler
Posted 19 Sep 2024
Hotel room was very clean. Loved their services.
Comment from Hotel Management
30 Sep 2024 by HIEX, Hotel Management
Dear SohelyThank you for taking your time to rate our hotel.We are glad to hear that everything was to your satisfaction and we hope to welcoming you soon again.Best regardsHoliday Inn Express Luzern Neuenkirch-Team
by A verified traveler
Posted 15 Sep 2024
Breakfast choices were very good. This hotel is at a “travel plaza”, what US residents would call a “truck stop”. The restaurant at the plaza, Marche, offers a wide range of fresh cooked food, salads, etc. There is also a small Co-op grocery. We chose this hotel because it was on the route of a walking trail we wished to explore, and were pleased with the accommodations and the ease of walking to Sempach. It is not on public transportation but we easily got car service from the train station at Emmenbrucke.
Comment from Hotel Management
16 Sep 2024 by Hiex, Hotel Management
Dear TaraThank you so much for taking your time to rate our hotel.We are glad to hear that almost everything was to your satisfaction and we hope to welcoming you soon again.Best regardsHoliday Inn Express Luzern Neuenkirch-Team
by A verified traveler
Posted 15 Sep 2024
Somwhat affordable near Lucerne, about CHF40 if you take an Uber each way to get to the Lucerne city center.
I loved having a Coop next door, as well as a dining option.
You can also order food in, and the staff will help you with utensils.
Ice machine in the lobby free for use was a bonus.
The bad: not very clean. There was mildew by the bathroom sink and around the shower glass doors. The bathroom also had a faint smell of urine, which you could also smell from the room.
The bedroom is also very small for 3 people. Ok for a night ot two, I guess.
Comment from Hotel Management
16 Sep 2024 by Hiex, Hotel Management
Dear GiellenThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LUZERN - NEUENKIRCH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regardsHoliday Inn Express Luzern Neuenkirch-Team
by A verified traveler
Posted 7 Sep 2024
It is good for transit
Comment from Hotel Management
9 Sep 2024 by Hiex, Hotel Management
Dear MariusThank you for taking your time to rate our hotel.We are glad to hear that everything is to your satisfaction and we hope to welcoming you soon again.Best regardsHoliday Inn Express Luzern Neuenkirch-Team
by A verified traveler
Posted 24 Aug 2024
Rooms are very small and no air condition ,
Comment from Hotel Management
28 Aug 2024 by HIEX, Hotel Management
Dear PaulThank you for taking your time to rate our hotel.All our rooms are same sized. As we are an Express Hotel we are optimal for short stays.And we have no AC as it is only hot a few days a year in switzerland. We hope everything else was to your satisfaction and we wish you all the best for your future life.Best regardsHoliday Inn Express Luzern Neuenkirch-Team
by A verified traveler
Posted 17 Aug 2024
We needed to stay at a good hotel with easy travel time to Lucerne and Interlaken. This hotel was very ideal for our needs. Highly recommended for those wanting to stay at a quiet place.
Comment from Hotel Management
18 Aug 2024 by HIEX, Hotel Management
Dear HamidThank you for taking your time to rate our hotel.And thank you for this lovely review.We are glad to hear that everything was to your satisfaction and we hope to welcoming you soon again.Best regardsHoliday Inn Express Luzern Neuenkirch-Team
