Ratings based on 34 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jul 2024 on Hotels
Great place.
Comment from Hotel Management
1 Aug 2024 by MELIA Sunny Beach, Guest Experience Manager, Hotel Management
Dear Alexandra,Thank you for such a positive review.We are delighted to hear that you had a 100% satisfactory stay in terms of room cleanliness, hotel condition, service, and room comfort. Our team takes great pride in maintaining the highest standards of cleanliness and ensuring that each guest enjoys a comfortable and memorable room experience. It's fantastic to learn that the service culture we cultivate has resonated with you and contributed to a positive experience. Furthermore, we're thrilled that you could partake in and enjoy the gastronomic experiences our hotel offers.It would be our pleasure to have you return on another occasion. Very best wishes,MELIA Sunny Beach, Guest Experience Manager
by A verified traveler
Posted 20 Jul 2024
???
Comment from Hotel Management
1 Aug 2024 by MELIA Sunny Beach, Guest Experience Manager, Hotel Management
Здравейте,Благодарим ти, че ни оцени.Радваме се, да прочетем че престой ти в нашия хотел е бил на нивото на очакванията ти. Полагаме огромни усилия, за да гарантираме прекрасни условия за престой на нашите гости.В очакване да ни посетите отново, Ви пожелаваме хубав ден!Поздрави,MELIA Sunny Beach, Guest Experience Manager
by A verified traveler
Posted 28 Sep 2023 on Hotels
Everything was excellent. Great tasty food, room cleaned every day, room comfortable. There was nothing we didn’t like or found anything lacking.
Comment from Hotel Management
27 Oct 2023 by MELIA Sunny Beach, Guest Experience Manager, Hotel Management
Dear Shirley,Thank you for your kind review.We are thrilled to hear that you enjoyed our delicious food and found the room to be comfortable. It's great to know that our daily room cleaning service met your expectations, and our team provided excellent service throughout your stay.It would be a pleasure to welcome you back. Best wishes,MELIA Sunny Beach, Guest Experience Manager
by A verified traveler
Posted 9 Sep 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Matthias, Hotel Management
Dear Xaver,Thank you very much for your review. We would love to know more about your punctuation and the reasons of being not satisfied within our services and the holiday stay you have passed here at our hotel.Constructive feedback and critics are very important for us and our staff to improve services and facilities whereas we might be failing.Thank you for your attention, hoping to be able to convince about our commitment to great service towards our guests and see you again.Kind regards,Matthias SassGuest Experience Manager
by A verified traveler
Posted 26 Jul 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Matthias, Hotel Management
Dear Chantelle,Thank you very much for your great review and feeling very happy that you enjoyed the saty with us.Wishing you all the best and looking forward welcoming you and your family for another lovely stay with us.With kind regards,Your MELIA Sunny Beach TeamMatthias SassGuest Experience Manager
by A verified traveler
Posted 14 Jun 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Matthias, Hotel Management
Dear Oystein,Thank you very much for your great review and feeling very happy that you enjoyed the saty with us.Wishing you all the best and looking forward welcoming you and your family for another lovely stay with us.With kind regards,Your MELIA Sunny Beach TeamMatthias SassGuest Experience Manager
by A verified traveler
Amazing Service and Hospitality 😊
Posted 9 May 2023 on HotelsExcellent stay and more importantly their Service is amazing! Special shout out to Matthias who was caring and made efforts to accommodate our requests, Chef Vikas for serving us amazingly delicious food and special mention of reception staff Michael. Overall amazing hospitality . I would recommend if you are visiting Bourgas do stay at Meliá Sunny Beach! Thank you team Meliá Sunny Beach😊
Comment from Hotel Management
11 Sep 2023 by Matthias, Hotel Management
Dear Aman,Thank you very much for your great review and we are very happy that you had such enjoyable stay with us. We strive always to give the most best service towards our guests, in service as food as accommodation. Hopefully we will be able welcoming you and your family soon again for another lovely stay with us.Wishing you all the best, with kind regards from the whole MELIA Sunny Beach Team.Matthias SassGuest Experience Manager
by A verified traveler
Posted 6 Oct 2022 on Hotels
Comment from Hotel Management
10 Nov 2022 by MS, Hotel Management
Thank you very much for your review Iris and hope to welcome you soon again to our hotel for another stay. All the best,Your MELIA Sunny Beach TeamGuest Experience Management
by A verified traveler
Posted 3 Aug 2022 on Hotels
Everything was perfect: food , facilities,service.
Room cleaning was very poor.
We stayed 7 nights and even once the floor was cleaned . Only change towels and trash.
Comment from Hotel Management
10 Nov 2022 by MS, Hotel Management
Thank you very much for your review and we are happy that you enjoyed the overall stay with us. Sorry for the inconvenience of the room cleaning Boris, we will follow up this issue with our department and ensure improvements.All the best and hoping to welcome you soon again for another stay with us.Your MELIA Sunny Beach TeamGuest Experience Management
by A verified traveler
Posted 20 Sep 2019
