Ratings based on 21 Verified Reviews
4.0 Room cleanliness
3.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024 on Hotels
Per the booking the Hotel came with free onsite parking... While checking in we were told by the front desk lady hotel didnt own any of the parking. at which point they pointed at a 3rd party parking attendent at which looked to be the parking lot of the hotel... Felt like I was staying at a Motel 8 and not a Sheraton.
Comment from Hotel Management
26 Aug 2024 by Yasen, Hotel Management
Dear Rachel,Thank you for sharing your feedback with us. We sincerely apologize for the confusion regarding the parking arrangements during your stay. It is our intention to provide clear and accurate information, and we are sorry to hear that this was not your experience.While we understand how important convenient parking is, we work with third-party providers in the area to enhance our guests’ experience. We appreciate your frustration and will address this miscommunication with our team to ensure future guests are correctly informed.We strive to offer a welcoming and high-quality experience for all our guests, and we regret that we fell short during your visit. We hope you will consider giving us another chance in the future, as we would love to provide you with the stay you expected.Thank you again for your feedback. Safe travels!
by A verified traveler
Posted 22 Aug 2024
Falsely described free parking. The parking is not free. It is cash only and the shady people collecting the parking fees don't even offer receipts, which is illegal. They provide hand written notes.
Further, the staff is not well trained, they discuss guests, and overall the service is quite poor.
The hotel is new and looks nice. The street in front of it is super dirty, with spilled garbage everywhere.
Comment from Hotel Management
26 Aug 2024 by Yasen, Hotel Management
It sounds like you've had a disappointing experience. It's frustrating when a hotel doesn't live up to its promises, especially regarding something as crucial as parking. The lack of proper receipt management and the behavior of the staff can certainly detract from the overall experience. Additionally, a dirty environment outside the hotel can create a negative impression. It might be helpful to share this feedback with the hotel management, as it could lead to improvements for future guests. Your input could help them address these issues and ensure a better experience going forward.
by A verified traveler
Posted 20 Aug 2024
New hotel with decent and clean interior. Untrained and unprofessional staff. Falsely advertised free parking that only works with cash and doesn't even bother to provide receipts. Dirty and stinky, trash-littered street in front of the hotel.
Comment from Hotel Management
22 Aug 2024 by Yasen, Hotel Management
Dear Dobromir,Thank you for sharing your feedback about your recent stay with us. We are glad to hear that you found our hotel to be new and clean, but we sincerely apologize for the issues you encountered during your visit.We take your concerns regarding our staff very seriously and will be addressing this internally to ensure that all team members receive the proper training to provide the exceptional service we strive for.We also regret any confusion regarding the parking situation and will work on improving our communication to avoid similar misunderstandings in the future. Your comments about the cleanliness of the area surrounding the hotel are noted, and we will collaborate with local authorities to address this issue.Your feedback is invaluable in helping us improve, and we hope to have another opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 17 Aug 2024 on Hotels
The reception are working like the soviet time
Comment from Hotel Management
19 Aug 2024 by Yasen, Hotel Management
Dear Efraim,Thank you for taking the time to share your feedback with us. We appreciate your rating of 8 out of 10 and are glad to hear that you enjoyed your stay overall.We apologize for any inconvenience you experienced at the reception. We strive to provide friendly and efficient service, and your comments will be taken into account as we work to improve our guest experience.We hope to welcome you back in the future for an even better experience!Best regards
by A verified traveler
Posted 13 Aug 2024
Beautiful and clean property, convenient location on the beach and near buy shopping, restaurants. The front desk staff are very nice and helpful. The only problem we have is the parking. No parking available and we got a parking ticket with in 5 min just to check in to the hotel.
Comment from Hotel Management
13 Aug 2024 by Yasen, Hotel Management
Thank you for taking the time to share your feedback! We’re delighted to hear that you enjoyed our beautiful property and convenient location, as well as the friendly service from our front desk staff. We sincerely apologize for the parking issue you experienced upon check-in. We completely understand how frustrating that can be and appreciate you bringing it to our attention. We’re currently exploring solutions to improve the parking situation for our guests. We hope to welcome you back soon for a more seamless experience!
by A verified traveler
Posted 3 Jul 2024 on Hotels
Sheets were changed just once in 7 days. When came back from beach at 4 room still wasn’t done. Breakfast was good and close to the beach.
Comment from Hotel Management
9 Jul 2024 by Yasen, Hotel Management
Thank you for providing feedback on your recent stay with us. We apologize for any inconvenience you experienced with the housekeeping service. We strive to ensure that all our guests have a comfortable and enjoyable stay, so we will look into this issue and make sure it is addressed with our housekeeping team. We are glad to hear that you enjoyed our breakfast offerings and the proximity to the beach. We hope you will give us another opportunity to provide you with a better experience in the future. Thank you for choosing to stay with us.
by A verified traveler
Posted 24 Jun 2024
Start with the pros:
Central/near beach
Pool area quiet during the day if that’s what you enjoy, as we do
Renovated beautifully
Comfortable beds/duvets/pillows
Bar and maid staff very nice
Cons:
They need to change their Expedia page via the parking situation, it is NOT included as it states multiple times and it is fairly expensive. We were not happy about the unexpected charge. Also the parking is quite unprofessional for an accommodation of this kind, it is privately owned and we initially thought we were being scammed upon arrival and had to check with reception.
The check in process was long, with several people being trained at once, which is completely fine as it has new staff, however one younger lady with glasses was extremely rude and short with us even though we were patient, upbeat and in good spirits. Thankfully the bellhop was helpful in telling us information about our room that she couldn’t be bothered with.
Housekeeping not consistent and sometimes they don’t even come even if you indicate that you need it.
The A/C wasn’t working.
The fire alarm went off twice.
And what on EARTH is that god awful noise that happens every night in room 417?? Plumbing maybe?
It was okay for what it was. Hopefully they get a handful of things resolved as they are still new.
Comment from Hotel Management
25 Jun 2024 by yyord, Hotel Management
Thank you for taking the time to provide feedback on your recent stay with us. We are pleased to hear that you enjoyed the central location, renovated rooms, comfortable amenities, and friendly staff at our hotel.We sincerely apologize for any discrepancies regarding the parking situation and unexpected charges. We understand your frustration and will work on updating our Expedia page to reflect the accurate information. We also apologize for any inconvenience you experienced during check-in, as well as the inconsistency in housekeeping services.Regarding the A/C issue, fire alarm incidents, and noise in room 417, we will address these promptly to ensure a more comfortable stay for all guests.We appreciate your constructive criticism and hope to have the opportunity to welcome you back in the future with improvements made. Thank you again for your valuable feedback.
by A verified traveler
Excellent choice for sunny beach
Posted 21 Jun 2024 on HotelsWe stayed here fir one night of our 4 day holiday. I wish we stayed here for all 4 days. The hotel is newly opened after renovation probably. Everything is 4-5 star quality. The room is comfy. Bed and pillows are excellent. The aircon works fine. The lobby is spacious and luxary. Staff are friendly. The pool is nice size.
Comment from Hotel Management
25 Jun 2024 by yyord, Hotel Management
Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay with us and that you found everything to be of such high quality. We take great pride in our newly renovated hotel and are delighted that you appreciated the comfortable room, excellent bed and pillows, and the spacious and luxurious lobby. It's wonderful to hear that our staff provided friendly service and that you enjoyed the pool as well. We hope to have the pleasure of hosting you for all four days of your next holiday!
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Yasen, Hotel Management
Dear Ruchir,Thank you for taking the time to share your feedback with us. We appreciate your rating of 6 out of 10 and would like to learn more about your experience. Your insights are valuable in helping us improve our services and ensure a better stay for our guests in the future.
by A verified traveler
Two adults and two 16 year old kids
Posted 14 Aug 2024 on HotelsWe spent 1 week there with breakfast included.
Room with balcony / seaview.
Breakfast was really good, just make sure you arrive a bit early, before 09:00
Room was very nice, large shower, great bed and large tv.
Aircond could have been better in the room, in the halls there where no aircond.
We spent 4 days in the gym, all Techno Gym exercise equipment, so thumps up. We met 6 people there all week....so not very crowdy.
There is also an indoor swimming pool nearby the gym but it looks unfinished, especially the outdoor area outside.
Outdoor pool was clean, despite seagulls arriving during breakfast........one time they entered one of the tables :(
Easy to get sunbeds beside the outdoor pool.
Pricing at the poolbar is redicules.... 10 bulgarian lev for a RedBull. And off cours you are not allowed to bring drinks from outside.
The staff seem very inexperienced.
Be aware of scamming taxi drivers. We paid 100 Lev arriving from Burgas and 140 Lev returning to Burgas.
Tip : agree price in advance
If you have not been to sunny beach....be aware, it`s a noise area and extremely crowded.
Sunbeds at the sea, cost between 26 and 30 Lev for a pair.
If you want the spot closest to the water.....you need to arrive befor 07:15
Best rgds
Stian from Norway
Comment from Hotel Management
15 Aug 2024 by Yasen, Hotel Management
Dear Stian,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We're glad to hear that you enjoyed your room with a balcony and seaview, and that you found the breakfast to be a highlight of your experience. Your tip about arriving early for breakfast is appreciated, and we’re pleased that you made the most of our gym facilities.We apologize for the issues you encountered with the air conditioning in your room and the hallways. We are continuously working to improve our amenities, and your feedback will help us address these concerns. Regarding the indoor pool area, we appreciate your observations and will relay them to our management team for consideration, as we strive to enhance our facilities for all our guests.We're sorry to hear that you found our pool bar prices to be high; we do our best to provide quality service, but we understand that value is important to our guests. Your experience with taxi pricing is valuable information that we can share with our team to better assist our guests in the future.We regret that you felt the staff were inexperienced and will work on providing improved training to ensure that all of our guests feel well taken care of. Thank you once again for your candid review. We appreciate your insights, and we hope to welcome you back for an even better experience in the future.
