Ratings based on 157 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Guest Experience Manager - Dorobe Hotels, Hotel Management
Hi William,Thanks very much for your excellent rating.Best regards,
by A verified traveler
Posted 13 Aug 2024
Our stay here was a bit of a shambles.
When we arrived our shower was hanging off the wall. I told reception and they sent someone up to fix it within a few hours which made me wonder why they hadn’t done this before we got there.
Just to top it off, we didn’t receive any clean towels for the week we stayed there.
I’d just stay somewhere else.
We ended up locked out our room when the key cards stopped working. Instead of an apology we were told not to put them next to our phones. They hadn’t been. They were just trying to escape blame for faulty cards.
The main issue though, which is quite a big one, was the wardrobe fell apart and the wooden beam across the top fell off onto my arm. Luckily it missed my head by inches but I was in excruciating pain and my arm was visibly swollen.
When we told reception about this, the woman seemed concerned however, she simply advised the engineer would be up to fix it. Not once were we offered a room swap or anything. We weren’t out looking for an upgrade but when your room is literally falling apart surely more should be done.
We tried to spend as little time as possible in the hotel. Mainly to avoid more injuries!
Comment from Hotel Management
21 Aug 2024 by Guest Experience Manager - Dorobe Hotels, Hotel Management
Dear Megan,We deeply regret that your stay with us was not up to the standard you deserved. It's clear that several issues occurred during your visit, and we sincerely apologise for the inconvenience and discomfort caused. The situation with the shower, the wardrobe, and the key cards should have been handled with greater care, and we are sorry that our response was not more proactive. We take your feedback seriously and will be addressing these concerns with our team to ensure they do not happen again. Thank you for bringing these issues to our attention.Best regards
by A verified traveler
Posted 27 Jul 2024 on Hotels
I can’t fault the exterior side of the hotel, pool , the rooms are tired , out towel rail is on the floor,the toilet flusher is just about on, the double plug for tv and fridge is hanging of the wall, but curiously we have a kettle and stirrer but was told you bring your own tea/coffee!! Strange
Comment from Hotel Management
29 Jul 2024 by Guest Experience Manager - Dorobe Hotels, Hotel Management
Dear Eamonn,Thanks very much for your excellent rating. We are very sorry for the incidences in your room, our maintenance service is already informed and everything is going to be fixed as soon as possible.We hope yo had a lovely stay.Best regards
by A verified traveler
Posted 22 Jul 2024
Small friendly hotel. Decent size pool and well stocked Sport bar with reasonably priced drinks and food on offer in the bar. In need of some TLC. Small rooms and varied balcony sizes from medium to very tight. Pool area was lovely. Place was very kept to a high standard of cleanliness. Location not great as at far top of Nerja albeit only 25 minute walk downhill to centre. Bit of a climb walking back uphill if you’re not fit. Can always grab a taxi back for around 7 euros. In all decent 3 star reasonably priced boutique hotel
Comment from Hotel Management
23 Jul 2024 by Guest Experience Manager - Dorobe Hotels, Hotel Management
Dear Maxine,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our friendly atmosphere, the pool area, and our sports bar.We are continually working on improvements to ensure a comfortable stay for our guests. It's great to hear that you found our cleanliness standards high and enjoyed the overall ambiance. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even better experience.Warm regards,
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Guest Experience Manager - Dorobe Hotels, Hotel Management
Thanks very much for your excellente rating, Judith!Best regards
by A verified traveler
Posted 10 Apr 2024
I love that the property had a pool however i was given a room with 3 twin beds for just me for 3 days of stay. The property seemed to be maximum booked while i was there. The spa didn’t have water coming out as shown in the advertisement and the gym was less than satisfactory. The gym had some rusty weights. An old rusty bike with an elliptical that wasn’t in a safe condition for anybody looking to exercise in a gym. The staff were always busy and if you sat in the restaurant side without going to the bar first they don’t even serve you. For the same price range you can get better beds and hotels closer to the beach. I will not be staying there again ever. On my third night there i was told i needed to begin to sleep so other people can sleep. When i was simply on the phone. I wasn’t listening to music or partying as people do. Being an adult and being told to go to sleep by hotel staff where i chose to go and paid be there is unacceptable. Don’t waste your money staying here.
by A verified traveler
Posted 18 Aug 2023 on Hotels
Comment from Hotel Management
8 Oct 2023 by Reception, Hotel Management
Dear James,Thank you for your evaluation. We hope to see you again at Nerja Club HotelReceive a cordial greeting from the entire team.Sebastián.Recepction.
by A verified traveler
Posted 9 Aug 2023
by A verified traveler
Posted 1 Jun 2023 on Hotels
Comment from Hotel Management
2 Jun 2023 by Sebastián, Hotel Management
Dear Josh,It is always a pleasure to see first-hand the satisfaction of allour clients and know that in their case we have reached our objective,It motivates us to continue working in the same line every day. We hope tohave you back with us and once again exceed your expectations.A cordial greeting,Sebastián.Reception.
by A verified traveler
Nice hotel poor customer service
Posted 25 May 2023 on HotelsMale staff in particular were miserable , favourite word was no
Comment from Hotel Management
2 Jun 2023 by Sebastián, Hotel Management
Estimado Esteban,Sentimos enormemente que su experiencia con nosotros no haya sido del todosatisfactoria.Todo el equipo se esfuerza al máximo para poder ofrecer una estancia deensueño a nuestros huéspedes y nos entristece saber que en su caso no lohemos conseguido.Recepción.
