Ratings based on 853 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Ona Marinas de Nerja, Hotel Management
Hi there Lauren! It’s great to receive such positive feedback! Thanks for taking the time to share.We're pleased that you had a pleasant stay with us and appreciated our high standards.We all hope to see you again on your next visit.Take care,Ona Marinas de Nerja
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Ona Marinas de Nerja, Hotel Management
Hi Simon,We're glad you took some time to share your thoughts about your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you'll have the chance to stay with us again.All the best,Ona Marinas de Nerja
by A verified traveler
Posted 5 Oct 2024
Only notes I have concern food. If you are having a themed dinner, include the side dishes. They served Fajitas , but no tortillas. Curry dishes, but no samosas Indian bread or white rice. In general everything was great. Great basic value and beautiful views. Friendly staff.
Comment from Hotel Management
9 Oct 2024 by Ona Marinas de Nerja, Hotel Management
Hi there Patricia,We'd like to say thanks for taking some time to share your feedback.We're thrilled to hear that you enjoyed the stunning views and found our staff to be friendly – it's always our goal to make sure you feel welcome and at home. It's great that the basic value of our hotel met your expectations as well.Regarding the themed dinners, we aim to provide an authentic experience, and we're looking into ensuring that all the right accompaniments like tortillas for fajitas and bread for curry dishes are available – we appreciate you bringing this to our attention.Once again, we're glad that overall you had a wonderful stay, and it's heartwarming to know that the cleanliness and condition of our hotel were up to the mark!We hope you'll pop by and stay with us another time.Take care,Ona Marinas de Nerja
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
7 Aug 2024 by Ona Marinas de Nerja, Hotel Management
Hi there, Thanks for letting us know about your stay.A high rating is always a great boost for our team.We look forward to welcoming you back on a future occasion. Best wishes,Ona Marinas de Nerja
by A verified traveler
Posted 12 Jul 2024
Great stay, lovely staff & good food
Comment from Hotel Management
18 Jul 2024 by Ona Marinas de Nerja, Hotel Management
Hi there,It’s great to receive such positive feedback. Thanks for taking the time to share! It is rewarding to know that you had such a pleasant stay and that you enjoyed your dining experience. It's also fantastic to know that nothing was too much trouble for our team.We all hope to see you again on your next visit.Take care,Ona Marinas de Nerja
by A verified traveler
Posted 7 Jul 2024
Beach is nice but stoney which is fine. The pool area is nice but barely any umbrella for shade and the lifeguard has so many silly rules (no adults standing in the kid pool? How do you want me to be near my kid then?) The grass area is solid but you can’t keep an eye if you have little kids. Rooms were gross!! Very basic. Back door didn’t lock. Room keys stop working every single day. The smell of urine in the bathrooms is constant. House keeping is very basic. They’ll make the bed and give you a few towels. Won’t touch anything else. Kids club is not a real kids club. They won’t watch your kids so it’s more of a playground. Staff were friendly for the most part. Location is convenient to the center of town. Getting taxis was easy enough. The buffet was hit or miss. Can be very greasy at times and by the end of 7 days I was so sick of it. Bar tenders were hot or miss. Some could barely make a cocktail (the worst margarita I’ve ever tasted lol) others were very friendly and talented. Walls were paper thin. The family next door would yell at each other at night. All in all we really enjoyed spending time with family and the kids enjoyed the pool but we won’t be coming back anytime soon.
Comment from Hotel Management
12 Jul 2024 by Manager, Hotel Management
Hey, Nathan! Thank you for your review.We're thrilled to hear that you found our beachfront location convenient and that the kids enjoyed the pool! It's also great to know that our staff made a positive impression overall. We'll pass on your compliments to our bartenders, too. Regarding the umbrella availability and lifeguard rules at the pool, we do our best to ensure guest safety and comfort, and we'll certainly look into your feedback. We're sorry to hear about the troubles you had with the room key and the condition of the room. While we offer daily housekeeping, we'll take your comments as an opportunity to review our standards to ensure a better experience. As for the children's play area, while it's not a supervised service, we hope it provided some enjoyable moments for the little ones. Lastly, we're always looking for ways to improve our culinary offerings and appreciate your comments on the buffet.We hope to welcome you back.Best wishes,Ona Marinas de Nerja
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
20 Jun 2024 by Ona Marinas de Nerja, Hotel Management
Hi there Louise,We'd like to say thanks for taking some time to share your feedback.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We hope you'll pop by and stay with us another time.Take care,Ona Marinas de Nerja
by A verified traveler
Posted 10 Jun 2024 on Orbitz
Very lovely people. The hotel had a great all inclusive option. Grounds and rooms were very clean.
Comment from Hotel Management
12 Jun 2024 by Ona Marinas de Nerja, Hotel Management
Hi there Lynette! It’s great to receive such positive feedback! Thanks for taking the time to share.It's music to our ears to hear that you've enjoyed our all-inclusive option - we think it's a hit too! We're thrilled that our team's efforts to keep the grounds and rooms spotless have not gone unnoticed; cleanliness is next to godliness, after all. Your kind words truly brighten our day, and we can't wait to pass on your compliments to our wonderful staff who make it all happen.We all hope to see you again on your next visit.Take care,Ona Marinas de Nerja
by A verified traveler
Posted 5 Jun 2024
Staff was nice. All inclusive beverages very limited. Food was very institutional. AC in room didn’t work well. Property was really showing its age and in need of an upgrade. Photos show much better than reality.
Comment from Hotel Management
7 Jun 2024 by Ona Marinas de Nerja, Hotel Management
Hey, James! Thank you for your review.It's great to hear that you found our staff nice - we certainly aim to please! Our all-inclusive drinks menu is curated to cater to a wide range of tastes, and we're proud to offer a variety of options within our package. We're sorry to hear that you didn't find the food to your liking; our buffet strives to offer a diverse selection that feels like a home away from home. Concerning the AC, we're always here to help with any in-room issues, so don't hesitate to let us know if something's up next time. As for updating our property, we do our best to maintain the classic charm of our facilities while providing comfortable and clean amenities, as you noted with our room cleanliness.We hope to welcome you back.Best wishes,Ona Marinas de Nerja
by A verified traveler
Posted 31 May 2024
Overall cleanliness was acceptable, pool area was not maintained well... overflowing bins, grounds not cleares daily...some cigarette stumps left, bits of rubbish. Lifeguard was friendly and helpful with the little ones...all staff polite and responsive
Comment from Hotel Management
3 Jun 2024 by Ona Marinas de Nerja, Hotel Management
Hi there Sue,We'd like to say thanks for taking some time to share your feedback.It's great to hear our lifeguard made a positive impression and that you found our staff polite and responsive; they're truly dedicated to guest experience. We're also glad you found the overall cleanliness to our standards. On the flip side, it's a bit surprising to hear about the pool area – we usually have a keen eye for tidiness, especially around the bins and grounds. Rest assured, we'll look into this to ensure it's an isolated case and not a recurring theme. We hope you'll pop by and stay with us another time.Take care,Ona Marinas de Nerja
