Ratings based on 172 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from BURLINGTON
Posted 28 Nov 2024
Great location, nice enough room, but no front desk open for check in means it wasn't possible to get into the building without a cellphone with a SIM card for Spain. Also, a foul sewage stench from plumbing in the bathroom, and no front desk to request help from that problem.
by A verified traveler
Posted 17 Nov 2024
Good hostal - clean and central, friendly helpful staff. Just a few minor things- no bin in the room (only a tiny one in the bathroom), nothing to hang towels on in the bathroom, a few hooks on the back of the door would help! No full length mirror which is annoying when you’re on holiday and want to see your outfits!
Comment from Hotel Management
27 Nov 2024 by Departamento de Recepción, Hotel Management
Dear Frances,Thank you very much for your review.We take note about the nothing to hang towels or hooks to check it in the room you occupied. We would like to see you again.Regards,
by A verified traveler
Posted 2 Nov 2024
Great value for money very happy
Comment from Hotel Management
4 Nov 2024 by Guest Experience Manager - Dorobe Hotels, Hotel Management
Dear Peter,We very much appreciate your excellent rating, thanks very much for sharing it.We look forward to welcoming you back in the near future.Best regards,
by A verified traveler
Posted 26 Oct 2024
The location is great, with a nice street and sea view, although it is quite noisy. Jack hammer was working across the street most of the day. The room would be OK if not for a terrible stench coming from the sewer in the bathroom, so you have to keep the door to the bathroom shut and the balcony door open not to feel it. The furniture is shabby, the included breakfast is very primitive. This was the worst of the 6 hotels we stayed in during our Spanish vacation this year.
Comment from Hotel Management
28 Oct 2024 by Guest Experience Manager - Dorobe Hotels, Hotel Management
Dear Ilya,Thank you for sharing your feedback. We are very sorry that your experience did not meet your expectations. We constantly strive to ensure our hostel meets established quality standards, and we greatly value our guests' feedback as it helps us improve every day. We will take your comments into account to make necessary improvements. We hope to have the opportunity to provide you with a better experience in the future.Best regards,
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Guest Experience Manager - Dorobe Hotels, Hotel Management
Thanks so much for your excellent rating, Michael!
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Guest Experience Manager - Dorobe Hotels, Hotel Management
Hello Mark,We are very sorry for not having met your expectation and would like to apologise for any inconveniences caused.Kindest regards
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
23 Aug 2024 by Guest Experience Manager - Dorobe Hotels, Hotel Management
¡Muchas gracias por su excelente valoración!
by A verified traveler
Posted 6 Jul 2024
by A verified traveler
Posted 17 Jun 2024
This hotel was in the most beautiful location in the main square in Nerja. Our room had the most amazing view across the square to the sea .
The room was very tired and needed some updating.
Comment from Hotel Management
17 Jun 2024 by Guest Experience Manager , Hotel Management
Dear Sheila Christine,Thank you for your feedback and for choosing our hotel for your stay in Nerja. We are delighted to hear that you enjoyed our prime location and the stunning views from your room.Your feedback is invaluable to us, and we are currently in the process of planning updates to enhance our guests' experience. We hope to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,
by A verified traveler
Excellent value for location.
Posted 7 Jun 2024 on HotelsAbsolutely fantastic location! The room was basic but very clean. The beds were extremely comfortable, with nice bed linen. The bathroom, however was grubby, there were also light bulbs that didn’t work. Credit to them though, they did fix the light and improve the bathroom cleanliness when we addressed the issue with them. Breakfast was basic, but fresh and plentiful. We would definitely stay there again. People need to be mindful that this property is classed as a hostel…not a luxury hotel. As such embrace the superb location and good value for money accommodation.
Comment from Hotel Management
17 Jun 2024 by Guest Experience Manager - Dorobe Hotels, Hotel Management
Dear Susan,Thank you for taking the time to share your lovely feedback. We are thrilled to hear that you enjoyed our fantastic location and found the room clean and the beds comfortable. We apologize for the initial issues with the bathroom and the light bulbs, but we are glad our team could promptly address your concerns. Your comments regarding breakfast are appreciated, and we are happy to know you found it fresh and plentiful.We appreciate your understanding and thoughtful reminder about our property being a hostel and not a luxury hotel. We strive to offer good value for money, and your kind words reinforce our efforts.We look forward to welcoming you back on your next visit!Warm regards,
