Ratings based on 315 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Staff was friendly. Jennifer very helpful. Room renovations were nice, but needs a new mattress.
Great location for walking around Nelson.
Hot tub jets didn’t work, and the water was yellow and smelled poorly.
Comment from Hotel Management
25 Nov 2024 by The Savoy Hotel Team, Hotel Management
Hello Scott, so happy to hear that you enjoyed your stay, it was our pleasure! We appreciate your feedback about the mattress and hot tub; it’s valuable insights like yours that help us improve our guest experience. We hope you'll return and stay with us next time you're in Nelson.
by A verified traveler
Posted 23 Nov 2024
Jennifer was so helpful upon arriving and it is a very perfect place for a short stay.
Comment from Hotel Management
25 Nov 2024 by The Savoy Hotel Team, Hotel Management
Thank you for your kind review. We are glad to hear you enjoyed your stay with us. We look forward to seeing you next time!
by A verified traveler
Posted 23 Nov 2024
Lovely room, cool design - reminded me of old Montreal style, with the brick wall and high ceilings. Very spacious. 2 bathrooms! Lady who checked us in (manager, I think) was just lovely, very friendly, helpful and informative. Great location, with cafes, restaurants and shopping close by.
Clean on the surface. Just don't look under the bed, or too closely at the vents. Apparently very rarely cleaned!
The man I spoke to on the phone to book initially wasn't very customer oriented, friendly or helpful, to the point that I decided not to book with him, and almost didn't book at all. Ended up booking on Expedia, for a MUCH better price.
Comment from Hotel Management
25 Nov 2024 by The Savoy Hotel Team, Hotel Management
Hello Pat, we are sorry to hear that you had a less than positive experience with our staff when first calling us. However, we're glad to hear that you were satisfied with our team's customer service upon arrival. We appreciate your kind words regarding our hotel's location, nearby cafes and restaurants, and the local shopping. Thank you for your stay, and we hope to host you again in the future!
by A verified traveler
Posted 19 Nov 2024
Enjoyed having a suite with a kitchen to prepare some meals, though it was not equipped very well. many large serving dish options, though no dish cloth/towel, cutting board, or soup/cereal bowls. The rooftop hot tub was very nice, and the rooftop patio looked inviting. The aesthetic of the building is very nice, and the room was very comfortable. Lots of pillow options for the bed! Would stay again
Comment from Hotel Management
25 Nov 2024 by The Savoy Hotel Team, Hotel Management
Hello Stephen, thank you for your feedback! We appreciate your notes on the kitchen and the hot tub, and we've passed your suggestions on to management. We’re pleased to hear that you enjoyed our historic building, and the comfortable bed. It was our pleasure to host you and we look forward to your return!
by A verified traveler
Posted 18 Nov 2024
Beautiful place to stay. Couldn't get the TV remote to work, and the front desk guy didn't know how to either. He was very nice, but new, and didn't know much.
Comment from Hotel Management
18 Nov 2024 by The Savoy Hotel Team, Hotel Management
Hi Darrin, We appreciate you sharing your feedback and we apologize that the TV remote wasn't working properly. We'll be sure to take steps to avoid similar issues in the future. Thanks again for flagging this with us, and we hope you'll return and stay with us next time you're in Nelson.
by A verified traveler
Posted 17 Nov 2024
We unfortunately had a flood in the bathroom due to the shower, but the manager fully refunded us!
Comment from Hotel Management
18 Nov 2024 by The Savoy Hotel Team, Hotel Management
Hi Nikki, We want to thank you for allowing us to rectify the shower issue. Thank you for your stay, and we hope to host you again in the future!
by A verified traveler
Posted 15 Nov 2024
Great property and newly updated with beautiful decor. The rain shower was awesome and the staff was very friendly.
It seemed to be missing just minor things, like a plug for the sink drain so i could shave, an ironing board. Also, the staff were great...when you could find them. As well, the lounge area could make an excellent breakfast area, if you were to pursue a complimentary breakfast option in future.
Otherwise, a very comfortable stay.
Comment from Hotel Management
18 Nov 2024 by The Savoy Hotel Team, Hotel Management
Hello Sean, So happy to hear that you enjoyed your stay, it was our pleasure! I appreciate you mentioning those suggestions, as we always enjoy hearing feedback from our guests. We hope you'll return and stay with us next time you're in Nelson.
by A verified traveler
Posted 14 Nov 2024
What I and my wife enjoyed most and what made our stay especially memorable was the individual in charge of providing superior service as soon as we arrived, her name was Jennifer.
she was a treasure of information about Nelson, in terms of what to do, where to go, where to eat, how to get there.She was totally engaged in assuring we had a good time.
Comment from Hotel Management
18 Nov 2024 by The Savoy Hotel Team, Hotel Management
Thank you for your kind review. We are glad to hear you enjoyed your stay with us, and we're happy to hear you had a memorable experience with our staff. We look forward to seeing you next time!
by A verified traveler
Posted 7 Nov 2024
We have stayed at this property twice before and will keep coming back whenever we visit this charming town.
The rooms are clean and modern, with incredibly comfortable beds. The bathroom had a heated floor and towel rack, which was a nice touch. The staff were exceptionally friendly and helpful, and the location was perfect for walking around Baker street. We were traveling with another couple, so we appreciated the common area for enjoying drinks and appetizers together. The rooftop fire pits provided a lovely spot to drink our morning coffee by on the crisp autumn mornings, and the hot tub was perfect for a relaxing soak before bedtime. We highly recommend this hotel and can't wait for our next visit.
Comment from Hotel Management
8 Nov 2024 by The Savoy Hotel Team, Hotel Management
Thank you for the fantastic review! We’re pleased to hear that you enjoyed everything that our hotel has to offer. It was our pleasure to host you and we look forward to your return!!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by The Savoy Hotel Team, Hotel Management
Thanks for the great review, Darcel!
