Ratings based on 990 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Accidentally booked the wrong date and I couldn’t even be accommodated to change the check in date. So they kept my money and no services were rendered. I was not asking for a refund, simply to change the booking. I called and tried to get things resolved as soon as the booking completed and noticed the error.
Comment from Hotel Management
26 Nov 2024 by Hotel Manager, Hotel Management
Dear Alexandra,We sincerely apologize for the mentioned issue you experienced during your stay. We take your concerns seriously and will thoroughly investigate the matter. Guest feedback is very important to us, and we appreciate your understanding. Sincerely, Hotel Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Hotel Manager, Hotel Management
Dear Kristi,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager
by A verified traveler
Posted 25 Nov 2024
All good, 25 min walking to the fort.
Comment from Hotel Management
26 Nov 2024 by Hotel Manager, Hotel Management
Dear Mauricio,Thank you for your feedback! We're glad to hear that you had a positive experience and found the location convenient, with the fort just a 25-minute walk away. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Nov 2024
Service excelent
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Eduardo,Thank you for your kind review! We're thrilled to hear that you had an excellent experience with our service. We strive to provide the best for our guests, and your feedback means a lot to us. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Nov 2024
Dirty, moldy. Had to transfer rooms. Hair on the used sheets.
Comment from Hotel Management
22 Nov 2024 by Hotel Manager, Hotel Management
Dear Desiree,We sincerely apologize for the issues you experienced during your stay. Cleanliness is a top priority for us, and it’s disappointing to learn we fell short of our standards. Please know that we are addressing this matter with our housekeeping team to ensure such situations do not happen again. We appreciate your feedback and hope you’ll give us another chance to provide you with a better experience in the future. If there’s anything else we can do, please don’t hesitate to reach out.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Nov 2024
Simple but good breakfast. Close to the things you want to see in St Augustine.
Comment from Hotel Management
22 Nov 2024 by Hotel Manager, Hotel Management
Dear Don,Thank you for your review! We're glad to hear you enjoyed the simple yet satisfying breakfast and appreciated our convenient location near St. Augustine's attractions. We hope to welcome you back for another enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hotel Manager, Hotel Management
Dear Paul,We’re beyond grateful for your amazing five-star rating! Knowing that your experience was exceptional is incredibly rewarding for us. Guests like you remind us why we’re so passionate about delivering top-notch service. Your feedback inspires our team to uphold the highest standards, and we look forward to creating more memorable moments on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
You get what you pay for. The property is a bit of a walk to historic downtown but a great price comparably. Breakfast was mediocre- but the front desk and housekeeping Staff are all Wonderful!!
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear Cathy,Thank you for sharing your thoughts! We're glad you found our rates competitive and appreciated the wonderful service from our front desk and housekeeping staff. While we strive to provide a great breakfast experience, we’re always looking for ways to improve. We hope the convenience of our location and the hospitality you received made your stay enjoyable. We look forward to welcoming you back for another visit!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
The room smelled gross, the bed extremely uncomfortable, even the floors felt dirty; we literally had to buy some cheap sandals to shower because of the condition of the bathroom floor.
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear Mayra,I’m very sorry to hear about your experience during your stay. Cleanliness and comfort are our top priorities, and it’s disappointing to learn we did not meet those expectations for you. Your feedback about the room and bathroom conditions is invaluable, and we will address these concerns with our team immediately. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a much-improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Oct 2024
Theres some moldy wood
And musty smells
Comment from Hotel Management
1 Nov 2024 by Hotel Manager, Hotel Management
Dear Denny,Thank you for your feedback. We’re sorry to hear about the issues you encountered with mold and musty smells during your stay. This is not the experience we want for our guests, and we take your concerns seriously. We will investigate these matters and work to improve our maintenance and cleaning practices. Your insights are valuable to us, and we appreciate you bringing this to our attention. We hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely, Hotel Manager
