Ratings based on 997 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oakland
Posted 2 Jan 2025
I had a problem with my shower, not enough blankets and it was noisy. The beachfront was okay but not enough beach lounge chairs for the guest
Comment from Hotel Management
2 Jan 2025 by Negril Palms Sales, Hotel Management
Dear Marva,Thank you for taking the time to share your experience with us. We have carefully noted your concerns for further action. We strive to provide excellent service and your feedback is invaluable to helping us achieve this objective. Once again, thank you so much!
by A verified traveler
Posted 31 Dec 2024
We arrived and there were no towels in our room, many drawers broken/unusable and we were right next to cafe/bar so it was extremely loud from noon to the middle of the night. Hot water was intermittent during our six day stay.
We however loved the comfort of the bed/pillows.. we liked the bug netting as we realized it was much needed. We loved the jungle lush landscaping and the proximity of the hotel to various activities and eateries, the closeness to the beach, the great transfer service and tours. We loved going out on day excursions with Audly and Milford. They made our trip extra special.
Overall it has met our expectations and likely will stay here again but plan to bring earplugs or noise cancelling headphones next time.
Comment from Hotel Management
2 Jan 2025 by Negril Palms Sales, Hotel Management
Dear Sandra,Dear [guest-name],Thank you for taking the time to share your experience with us. We have carefully noted your concerns for further action. We strive to provide excellent service and your feedback is invaluable to helping us achieve this objective. Once again, thank you so much!
by A verified traveler
Posted 27 Dec 2024
I did not like that the rooms were not very clean and especially the bathroom wasn’t very clean and it smelled bad I had to change rooms the receptionist was not very friendly.
Comment from Hotel Management
27 Dec 2024 by Negril Palms Sales, Hotel Management
Dear Militza,Thank you for taking the time to share your experience with us. We have carefully noted your concerns for further action. We strive to provide excellent service and your feedback is invaluable to helping us achieve this objective. Once again, thank you so much!
by A verified traveler
Posted 25 Dec 2024
I loved the Palms
Comment from Hotel Management
27 Dec 2024 by Negril Palms Sales, Hotel Management
Dear Dave,Thank you for your kind words!We’re thrilled to hear that you enjoyed your stay and had such a positive experience with us. We look forward to welcoming you back soon and making your next visit just as memorable. See you again soon!
by A verified traveler from Cottage Grove
Posted 16 Dec 2024
Great spot on 7 mile beach. Staff is great especially Legion the bar tender and Dana. The beach guys are good too (Nasif, Omarion and Shemar). Restaurant and a pool overlooking the beach.
Comment from Hotel Management
22 Dec 2024 by Negril Palms Sales, Hotel Management
Dear Andre,Thank you for taking the time to review your experience stay with us. We are happy that our team members contributed positively to your vacation. We look forward to welcoming you once again in the near future.
by A verified traveler
Posted 16 Dec 2024
Nice room, limited tv channel too many junk in the front due to remodeling, not enough parking for guest
Comment from Hotel Management
22 Dec 2024 by Negril Palms Sales, Hotel Management
Dear Clinton,Thank you for taking the time to share your experience with us. We have carefully noted your concerns for further action. We strive to provide excellent service and your feedback is invaluable to helping us achieve this objective. Once again, thank you so much!
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Negril Palms Sales, Hotel Management
Dear Nakeisha,Thank you for taking the time to share your experience with us. We strive to provide excellent service and your feedback is invaluable to helping us achieve this objective. Once again, thank you so much!
by A verified traveler
Posted 12 Dec 2024
The hotel was nice. Property beautiful close to the beach. The only issue was the bed was hard and the room was not very sound proof. Overall it was fine for the price.
Comment from Hotel Management
22 Dec 2024 by Negril Palms Sales, Hotel Management
Dear Kelly,Thank you for taking the time to share your experience with us. We have carefully noted your concerns for further action. We strive to provide excellent service and your feedback is invaluable to helping us achieve this objective. Once again, thank you so much!
by A verified traveler
Posted 11 Dec 2024
Run down, minimal amenities hot water intermittent. Excellent breakfast. Would not. Stay again
Comment from Hotel Management
22 Dec 2024 by Negril Palms Sales, Hotel Management
Dear Latesha,Thank you for taking the time to share your experience with us. We have carefully noted your concerns for further action. We strive to provide excellent service and your feedback is invaluable to helping us achieve this objective. Once again, thank you so much!
by A verified traveler
Posted 9 Dec 2024
Property has lots of potential. Located on the beach with a pool. Friendly staff, ok bar, limited but good restaurant. Good size rooms. Out Tv was new but didn’t work. AC gave problems. Difficult to regulate hot water temperature. No tea or coffee in rooms. Good size rooms, comfortable bed. Advertises discount for marathon weekend for pasta meals and we did not get the discount. No compensation for not working TV or AC issue. Front desk person was not helpful at getting that issue resolved. Housekeeping and kitchen staff were professional and friendly. Able to get last minute massages which was great. Property was priced a little high for what it offered.
Comment from Hotel Management
22 Dec 2024 by Negril Palms Sales, Hotel Management
Dear Marcia,Thank you for taking the time to share your experience with us. We have carefully noted your concerns for further action. We strive to provide excellent service and your feedback is invaluable to helping us achieve this objective. Once again, thank you so much!
