Ratings based on 412 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Upon arriving in Room 8026, which ia a swimout room, I immediately noticed a strong mildew and mold odor, likely caused by water damage in the room. After notifying the front desk, a staff member was sent to spray a product in the room, but unfortunately, this only intensified the odor. The unpleasant smell persisted throughout my entire stay, making the room uncomfortable and negatively impacting my experience.
Additionally, I had specifically booked a room with a king-sized bed, but upon arrival, I was given a room with two queen-sized beds. As a result, my husband and I were forced to sleep in separate beds, which was far from ideal. I understand that a king-sized bed became available later during my stay, and while I was initially told that I would be moved, this did not occur. Instead, the available king room was offered to another guest in my party, who was relocated from a swim-up room to a balcony room—an accommodation they did not pay for. In turn, we sacrificed our room and gave it to them to avoid further inconvenience, which left us in separate beds for the remainder of our stay.
While I appreciate the gesture of offering us a dinner on the beach as compensation for the bedding issue, the value of this offer was limited. As an all-inclusive resort guest, meals and drinks were already included in our package, so the dinner did not provide meaningful compensation. This experience did not meet the expectations I had for a relaxing and enjoyable vacation.
by A verified traveler
Posted 21 Nov 2024
My husband and I really enjoyed the Royalton Hideaway Negril. The staff was super friendly. The entertainment was Amazing and the food was delicious.
by A verified traveler
Posted 19 Nov 2024
Staff was on Strike during my stay october 21-24. Very limited services, only the buffet was available until my last night, the air in my room didn't work, didn't get moved until the last night.
by A verified traveler
Posted 16 Nov 2024
We really enjoyed our stay.
Hideaway was a great way to relax and enjoy the Jamaican vibe.
We were dropped off at the Royalton lobby, and quickly whisked away to the Hideaway lobby and checked in. Immediately handed a refreshing drink while our paperwork was pulled up and completed. We were provided our room-key bracelets and taken to our room.
Our swim up room was our favorite treat. We were able to swim from our room right to the swim up bar.
The Hideaway pool was a great way to break the heat mid day.
The room was beautiful, with a soaking jet tub and a double rain fall shower, and his and her sinks. We utilized the closet and little vault (super easy to use). The mini fridge was restocked daily, ensuring we had two varieties of Coke products, lots of water, and two Red Stripe.
The bed was really comfortable, although the bedding seems to hold humidity when you or housekeeping shut off the AC.
I highly recommend running AC to help keep the room dry and to provide relief from the humidity mid day and before sleeping.
We didn’t really use the TV other than to review the accommodations.
The restaurants were pretty good. Our favorite was Calypso by a long shot. We had had high hopes for a few of the others, but they the food was just slightly better than OK. I tried steak at 3 of the restaurants, but was disappointed by “doneness”. I had had two near “blue-rear” and one “well done” delivered when “medium-rare” was requested. Sides and drinks were spot on.
by A verified traveler
Posted 16 Nov 2024
The staff at the Hideaway was truly exceptional and went above and beyond to assist me, especially after my incident within their control—they truly deserve recognition and even a raise for their hard work.
However, there were a few aspects that could be improved. During my five-day stay, construction workers were frequently blocking the entryway to the dining area, which made it difficult to navigate.
As for the food, it was disappointing and reminded me of cruise fare. Even when dining at the specialty restaurants, the menu seemed to mirror what was available in the main hall where no reservations were required. This felt redundant and took away from the experience.
Comment from Hotel Management
18 Nov 2024 by Management Team., Hotel Management
Dear Letitia,Thank you for taking the time to share your experience with us. We are thrilled to hear that the staff at Hideaway made such a positive impact on your stay and went above and beyond to assist you. We truly appreciate your recognition of their hard work, and we will be sure to pass along your kind words to the team. We also appreciate your constructive feedback regarding the construction work and dining experience. We apologize for the inconvenience caused by the blocked entryway during your stay. We will work to minimize disruptions in the future as we continue to improve our resort.As for the food, we’re sorry to hear that it did not meet your expectations, especially at our specialty restaurants. We strive to provide unique and high-quality dining experiences, and we will review the menus and offerings to ensure that each restaurant feels distinct and enhances the overall guest experience.Your feedback is incredibly valuable to us, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards, Hideaway NegrilManagement Team.
by A verified traveler
Posted 8 Nov 2024
Great service
Comment from Hotel Management
11 Nov 2024 by Management Team., Hotel Management
Dear Kelly, Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Hideaway NegrilManagement Team.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Management Team., Hotel Management
Dear Aaron, Thank you for choosing our resort for your recent visit.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards,
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Management Team., Hotel Management
Dear Kimone,Thank you for choosing Hideaway Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again.Regards,
by A verified traveler
Posted 31 Oct 2024
The property was so beautiful and the staffs was so nice to us and both food and drinks was satisfying it worth’s the stay I had a great experience which left us with great memories
Comment from Hotel Management
4 Nov 2024 by Management Team., Hotel Management
Dear Shadae,Thank you for choosing Hideaway Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again.Regards,
by A verified traveler
Posted 28 Oct 2024
Strike on my wife's BIRTHDAY AND ANNIVERSARY IN ONE. YOU ALL MUST BE DAMN CRAZY. PLUS NOOOO FOOD TO EAT, NO ROOM SERVICES, NOT EVEN WATER TO TAKE MY HEART MEDICATION. I NEED MAJOR COMPENSATION IMMEDIATELY. I NEED MY EVERY DOLLAR REFUNDED TO ME IMMEDIATELY.
ANTHONY SIMPSON
#
8763727712
Comment from Hotel Management
30 Oct 2024 by Management Team., Hotel Management
Dear Anthony,Thank you for sharing your detailed feedback. We are truly sorry to hear about the issues you encountered during your stay. Your experience is not reflective of the standards we aim to uphold.It is our commitment to provide you with the best environment for your enjoyment and our responsibility to communicate any events that may be happening during your stay with us.On October 21, 2024, a group of staff members expressed their concerns outside the hotel, which temporarily impacted some services during the discussions. However, the situation has now been fully resolved, and all guest services have resumed smoothly. We have addressed many of the concerns raised and are actively finalizing the remaining issues.At Hideaway Negril, both guest and staff satisfaction are our top priorities, and we remain committed to supporting our team while delivering a seamless and enjoyable experience for our guests.
