Ratings based on 994 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Service au restaurant sur réservation très décevant
by A verified traveler
Posted 16 Dec 2024
People and staff are awesome !!
Comment from Hotel Management
18 Dec 2024 by Michelle G, Hotel Management
Dear Marilyn, Thank you for your kind words! We’re delighted to hear that you had a great experience with our amazing staff and will be sure to share your compliments with them. Looking forward to welcoming you back.Regards, Couples Customer Care Team
by A verified traveler
Posted 13 Dec 2024
Great spot!
Comment from Hotel Management
18 Dec 2024 by Michelle G, Hotel Management
Dear Scott, We're thrilled to know you enjoyed your vacation with us and hope to welcome you back soon.Regards, Couples Customer Care Team
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Michelle G, Hotel Management
Dear Rosalba, Thank you for sharing your rating with us which we appreciate.Regards, Couples Customer Care Team
by A verified traveler
Posted 28 Oct 2024
The only thing I didn’t like about the resort was getting our room. We paid extra for a beach front room and they gave us a room where we could not even see the beach and the same for the couple we were with. They did give us a room where we could see part of the beach which we were happy with after we complained and the same with the couple that was with us. When you have to complain the first day is no way to start a vacation!
Comment from Hotel Management
31 Oct 2024 by Michelle G, Hotel Management
Dear Michael,Thank you for sharing your experience. We’re truly sorry for the initial inconvenience with your room assignment and understand that starting your vacation with any issue is less than ideal. We're glad our team could resolve it to your satisfaction, but your feedback will help us improve. We hope to provide a seamless experience from the start on your next visit.Regards, Couples Customer Care Team
by A verified traveler
Posted 23 Oct 2024
My husband and I have been here a few times through the years and we decided to return. Great time , food and the staff incredible. The staff is always ready to help you, and make sure your stay is the best. We are ready to return ASAP!
Comment from Hotel Management
25 Oct 2024 by Michelle G, Hotel Management
Dear Kyle, Thank you for returning to stay with us and for your wonderful review! We're thrilled to hear you had a fantastic time and that our team made your stay special. We can't wait to welcome you back again soon!Regards, Couples Customer Care Team
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Michelle G, Hotel Management
Dear William, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards, Couples Customer Care Team
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Michelle G, Hotel Management
Dear Ashley, Thank you for sharing your ratings with us and we can't wait to welcome you back soon.Regards, Couples Customer Care Team
by A verified traveler from Garber
Posted 11 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Michelle G, Hotel Management
Dear Parker, Thank you for sharing your rating with us which we appreciate and hope to welcome you back soon.Regards, Couples Customer Care Team
by A verified traveler
Posted 4 Oct 2024
Some restaurants were not open due to seasonal low occupancy and Ackee Salish was only served twice a week which was disappointing.
Everything else was good as expected.
Staff were great.
Comment from Hotel Management
7 Oct 2024 by Michelle G, Hotel Management
Dear Dennis, Thank you for sharing your experience with us and appreciate your feedback regarding the restaurant schedule. As for the ackee dish, we strive to diversify our breakfast offerings with a rotation of different local dishes, aiming to provide a variety of flavours for our guests. We're delighted to hear that everything else met your expectations and that our staff contributed to a positive experience. We hope to have the opportunity to welcome you back soon!Regards, Couples Customer Care Team
