Ratings based on 993 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
What I liked about CoCo LaPalm is the staff, and how attentive they were to our needs. The grounds are well kept and a beautiful atmosphere to be around. The rooms definitely need to be upgraded and the $5 continental breakfast was wack. I was expecting a good complimentary breakfast like they do at the treehouse, where I normally stay but nope I was super disappointed. But other than that it’s a good place to stay.
Comment from Hotel Management
22 Nov 2024 by CocoLaPalm Resort, Hotel Management
Dear Mieko,Thank you for sharing your feedback about your stay at CoCo LaPalm. It’s great to hear that you appreciated the attentiveness of the staff and the beautifully maintained grounds. However, I understand your disappointment with the room quality and the continental breakfast. Complimentary breakfasts with more variety, like the ones at the Treehouse, can make a big difference in the overall experience and this is something we will look into. We are currently in the process of upgrading our rooms however, this was delayed based on the room availability. We hope on your next visit you can enjoy one of our upgraded rooms for added comfort.Thanks for making it CocoLaPalm. I remain at your service
by A verified traveler
Posted 21 Nov 2024
Love this property and staff
Comment from Hotel Management
22 Nov 2024 by CocoLaPalm Resort, Hotel Management
Dear Nickol,Thank you for choosing to stay with us! We truly appreciate your kind words and compliments towards our staff. It was a pleasure to have you, and we're delighted to hear that you enjoyed your stay. We look forward to welcoming you back again soon!I remain at your service
by A verified traveler
Posted 20 Nov 2024
The staff are so good.
Comment from Hotel Management
22 Nov 2024 by CocoLaPalm Resort, Hotel Management
Dear Charley,Thank you for choosing to stay with us! We truly appreciate your kind words and compliments towards our staff. It was a pleasure to have you, and we're delighted to hear that you enjoyed your stay. We look forward to welcoming you back again soon!I remain at your service
by A verified traveler
Posted 20 Nov 2024
Property was close to many shops and dinner options. The beach was well taken care of. All the staff was very friendly, says a lot about a property when most of the workers are there over 10 years
Our only issue was that the AC in our room constantly made noise. Also, the bathroom needs to be undated.
Comment from Hotel Management
21 Nov 2024 by CocoLaPalm Resort, Hotel Management
Dear Charlene,Hope this email finds you well.Thank you for your feedback! We're thrilled you enjoyed your stay with us. We are glad to know that our convenient location added to your satisfaction. Our team always strives to make guests feel welcome and comfortable, and we're delighted they left such lasting impression. However, we apologize for the issues you encountered with your ac. We continue to work on improving our rooms and facilities and we appreciate your feedback as it relates to the bathroom and will look into this matter.It was truly a pleasure having you with us, and we can't wait to welcome you back on your next trip.Thank you again for choosing CocoLaPalm Resort.
by A verified traveler
Posted 17 Nov 2024
This was our fifth visit to Coco, and we are always impressed and leave feeling very relaxed. Beach and staff are top notch! Will definitely return again!
Comment from Hotel Management
19 Nov 2024 by CocoLaPalm Resort, Hotel Management
Dear Nancy,Hope this email finds you well.Thank you for choosing to stay with us! We truly appreciate your kind words and compliments. Our team members are indeed our most valuable assets and we are happy to hear that they have contributed positively to your vacation experience. It was a pleasure to have you, and we're delighted to hear that you enjoyed your stay.We look forward to welcoming you back very soon!I remain at your service
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by CocoLaPalm Resort, Hotel Management
Dear Ross,Hope this email finds you well.Thank you for choosing to stay with us! We truly appreciate your business. It was a pleasure to have you, and we're delighted to hear that you enjoyed your stay.We look forward to welcoming you back very soon!I remain at your service
by A verified traveler from new york
Posted 14 Nov 2024
It satisfied all my needs.
Comment from Hotel Management
14 Nov 2024 by CocoLaPalm Resort, Hotel Management
Dear Afi,Thank you for choosing to stay with us! We truly appreciate your kind words and compliments.It was a pleasure to have you and we are delighted to hear that you enjoyed your stay.We look forward to welcoming you again very soon.I remain at your service
by A verified traveler
Posted 13 Nov 2024
My husband and I stayed at Cocola Palm for a few days, and we had the best experience. The front desk staff was very courteous,helpful and professional. They staff who cleaned the room was such a sweet lady. The dining room staff, Shirly and Natoya were our favorite. They were very pleasant, professional,and went above and beyond to ensure that we had a great experience. The location us very safe and walkable to alot of other eateries. The daytime security guard on the beach was awesome. He was always visible and vigilant whenever we interacted with the locals ,like purchasing fruits and so on. We felt very safe. The hotel was always clean,and eventhough its not all inclusive; everything that we needed was in close proximity. Thank you guys! We truly enjoyed our trip ,and will be back
Comment from Hotel Management
14 Nov 2024 by CocoLaPalm Resort, Hotel Management
Dear Kenesha,Thank you so much for sharing your wonderful experience at CocoLaPalm! We're thrilled to hear that you and your husband enjoyed your stay. our front desk staff, along with the housekeeping team, always strive to make guests feel welcome and comfortable, and we're delighted they left such lasting impression. We will ensure they receive the appropriate commendation.Shirley & Natoya, as well as our diligent security team, are indeed gems, and we'll be sure to pass along your kind words to them. We're also glad to know that our convenient location and cleanliness added to your satisfaction.It was truly a pleasure having you with us, and we can't wait to welcome you back on your next visit. Thank you again for choosing CocoLaPalm Resort!I remain at your service
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Reservations, Hotel Management
Good day Danasia,Rhank you for choosing CocoLaPalm. We appreciate the perfect score.Regards,
by A verified traveler
Posted 7 Nov 2024
Great budget get away
Comment from Hotel Management
7 Nov 2024 by CocoLaPalm Resort, Hotel Management
Dear Robert,Thank you for your feedback! We are thrilled to know that our resort was a perfect fit for your vacation plans.It was a pleasure to have you, and we are looking forward to welcoming you back again soon!Thanks for making it CocoLaPalm Resort.I remain at your service
