Ratings based on 223 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Amazing hidden gem in negombo fabulous service start till the end. We arrived 3am after 2days of flying hotel sent a driver to pick us up and helped us with everything while we were there great restaurant best dining experience staff was so professional accommodating food was delious
Comment from Hotel Management
6 Nov 2024 by Daria K., Hotel Management
Dear valued Guest,We appreciate your positive feedback and are glad you enjoyed your dining experience with us.With warm regards,Daria K.PR
by A verified traveler
Posted 25 Oct 2024
Staff is nice breakfast is nice
Comment from Hotel Management
6 Nov 2024 by Daria K., Hotel Management
Dear valued Guest,We appreciate your positive feedback and hope to see you with us again!With warm regards,Daria K.PR
by A verified traveler
Posted 21 Oct 2024
parking
Comment from Hotel Management
24 Oct 2024 by Daria K., Hotel Management
Dear Guest,Thank you for your positive feedback!We hope to host you with us again.With warm regards,Daria K.PR
by A verified traveler
Posted 12 Oct 2024
What a property. They claim to be 4 star property but they far from that. We were at front lobby with the main door closed and lights off. There was a young boy who has no clue what to be done. Mosquitos in the night and flies in the morning. They held me and my pregnant wife at the lobby without switching on the light which I had to eventually ask them to do. There is no elevator.and it is not mentioned any where. It gets worse the room that we had to spend the night in was used smoke box which means there were people smoking in the room which I suspect is the manager. I also suspect that the manger was in that room sleeping. Me and my pregnant wife had to sleep and smoke smelling room with linens smelling of cigarettes and dirty stains. What are these standards for 4 star hotel.
Comment from Hotel Management
16 Oct 2024 by Daria K., Hotel Management
Dear valued Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the discomfort you and your spouse experienced during your stay, and I am deeply concerned to hear about the issues you encountered.I want to address a few points from your feedback. First, we are very sorry to hear that you felt the service at check-in was not up to our usual standards. Our team is trained to ensure that every guest feels welcome and comfortable, and we will review this incident to ensure it does not happen again.Regarding the room conditions, I want to clarify that the manager did not stay there before your arrival. We are a non-smoking property, and smoking in guest rooms is strictly prohibited. I regret that the room smelled of smoke, and the linens were not up to standard. This is certainly not the experience we strive to provide, and we will investigate this matter immediately to prevent such occurrences.We apologize for any inconvenience caused by the elevator. I would like to note that the booking website mentions that we do not have an elevator, and we will ensure this information continues to be prominently displayed to avoid any confusion in the future.Your feedback is invaluable to us, and I assure you that we will take all necessary steps to improve based on your comments. Please do not hesitate to contact me directly if you want to discuss your stay further. We hope to have the opportunity to make it right in the future.With warm regards,Daria K.PR
by A verified traveler
Posted 5 Oct 2024
Nice stay, friendly staff, easy location.
Comment from Hotel Management
8 Oct 2024 by Daria K, Hotel Management
Dear valued Guest,Thank you so much for your generous feedback!We're glad that you enjoyed your stay with us!We hope to see you with us again!With warm regards,Daria K.PR
by A verified traveler
Posted 29 Sep 2024
great comfy hotel .rooms were clean large and comfy
the inhouse restaurant is excellent with great breakfast and dinner too also the hotel is close to main street where you can eat out.
**the hotel has no elevator so mind that if you can't climb stairs
Comment from Hotel Management
8 Oct 2024 by Daria K., Hotel Management
Dear valued guest,Thank you so much for your kind words and thoughtful review. We're thrilled to hear that you found our hotel comfortable and enjoyed the spacious, clean rooms and the dining experience at our in-house restaurant. It's great to know that our convenient location near the main street was also a highlight of your stay.We understand that the lack of an elevator may be a concern for some guests, and we truly appreciate you pointing this out for others to consider. We always strive to make our guests' stay as comfortable as possible, and we are happy to assist with luggage or accommodate special requests whenever possible.We hope to welcome you back again soon!With warm regards,Daria K.PR
by A verified traveler
Posted 19 Sep 2024
Fabulous property fit medium price.,
Comment from Hotel Management
8 Oct 2024 by Daria K, Hotel Management
Dear valued Guest,Thank you for your positive feedback!We hope to welcome you back again!With warm regards,Daria K.PR
by A verified traveler
Posted 15 Sep 2024
Good place to stay before starting our tour. Easy communication for Airport pick up was arranged through the hotel. The Salt restaurant was so good that we had our evening meals there on two nights.
Comment from Hotel Management
8 Oct 2024 by Daria K, Hotel Management
Dear valued Guest,Thank you for taking the time to share your experience! We're thrilled to hear that our hotel was a convenient place for you to stay before starting your tour and that the airport pick-up arrangement was smooth and easy.It’s also wonderful to know that you enjoyed dining at Salt restaurant so much that you joined us for dinner on two occasions! We’re glad you had a great experience with us and hope to welcome you back on your next trip.Safe travels and best regards,With warm regards,Daria K.PR
by A verified traveler
Posted 2 Sep 2024
Ideally suited for the airport.
Comment from Hotel Management
8 Oct 2024 by Daria K, Hotel Management
Dear valued Guest,Thank you for your review! We're glad to hear that our hotel's location was convenient for your airport needs. We hope you had a pleasant stay and look forward to welcoming you back.With warm regards,Daria K.PR
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Daria K, Hotel Management
Dear Guest,Thank you for your positive feedback!With warm regards,Daria K.PR
