Ratings based on 199 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
100m pool
Comment from Hotel Management
27 Apr 2024 by Buddika Dias, Hotel Management
Dear Mr Jumpei,Thank you for sharing a wonderful review based on your recent stay with us.We are glad to read that you had a wonderful stay and enjoyed the our 100 meter lonest pool in Sri lanka.we look forward to welcoming you for a memorable stay in future.Best regards,
by A verified traveler
Posted 19 Mar 2024
Disappointing, particularly food
Comment from Hotel Management
20 Mar 2024 by Buddika Dias, Hotel Management
Dear Ms Sandie,we are sorry to hear that you found your experience disappointing, especially with regards to the food. Your feedback is valuable to us as it helps us understand areas where we can improve. We strive to provide a high-quality dining experience for all our customers, and we apologize if we fell short of your expectations this time.We will definitely take your comments into consideration and work on addressing any issues to ensure a better experience in the future. Thank you for bringing this to our attention. We look forward to the opportunity to restore your confidence in our services and welcome you back in the future.
by A verified traveler
The hotel closes down in April 2024, I was told
Posted 18 Mar 2024 on HotelsIt was shockingly bad, run down, mildew in bathrooms, broken cupboards and damp musty beds. It is no 5* hotel. The photos shown on internet are either fake or ten years old. Don't get fooled. We moved out in 2 or three hours to Jetwing's other property in Colombo, an hour and a half away after a long tiring day.
Comment from Hotel Management
18 Mar 2024 by Buddika Dias, Hotel Management
Dear Sir,We regret to hear about your disappointing experience during your stay with us. Please accept our sincerest apologies for the issues you encountered, including the condition of the rooms, the presence of mildew in the bathrooms, broken cupboards, and the overall state of disrepair. We understand your decision to move to another property, and we regret that we couldn't meet your expectations during your time with us. We sincerely apologize for any inconvenience and frustration this may have caused, especially after a long and tiring day.Certainly , we will be going through renovation period to enhance the property and rebrand as wellness property.We hope to have the opportunity to make it right and restore your faith in our brand.Best regards,
by A verified traveler
Posted 3 Apr 2023
very spacious , nice sun set , open bathroom but location remote no transportation, place a bit run down
Comment from Hotel Management
5 Apr 2023 by Sakila, Hotel Management
Dear Nick, Greetings from Jetwing Lagoon ! Thank you for staying with us and taking your precious time sharing your valued feedback. We are pleased to learn that overall; you had an enjoyable stay at the hotel. We look forward to the pleasure of welcoming you back to the hotel in the not-too-distant future. Thanking you
by A verified traveler
Hotel between the sea and lagoon
Posted 19 Feb 2023 on HotelsI stayed here for one night before I was flying from Colombo Airport. I had a loverly room with a fantastic bathroom and view of the lagoon from the bedroom. A very nice relaxing place to stay. Has a nice restaurant, a spa and large swimming pool.
Comment from Hotel Management
19 Feb 2023 by Sakila, Hotel Management
Dear Christopher ,, Greetings from Jetwing Lagoon ! Thank you for staying with us and taking your precious time sharing your valued feedback. We are pleased to learn that overall you had a enjoyable stay at the hotel. we look forward to the pleasure of welcoming you back at the hotel in the not too distant future. Thanking you
by A verified traveler from New York
Posted 2 Feb 2023
Amazing service.
Comment from Hotel Management
7 Feb 2023 by Sakila , Hotel Management
Dear Illan,, Greetings from Jetwing Lagoon ! Thank you for staying with us and taking your precious time sharing your valued feedback. We are pleased to learn that overall you had a enjoyable stay at the hotel. we look forward to the pleasure of welcoming you back at the hotel in the not too distant future.would like to know that have you return the room key while you check out Thanking you Thanking you
by A verified traveler
Posted 25 Apr 2022
Fantastic food, and rooms. A/c getting a bit dated so needed earplugs but otherwise loved this hotel
Comment from Hotel Management
26 Apr 2022 by Tharanga Balasuriya , Hotel Management
Dear Stephen,
Warmest Greetings from Jetwing Lagoon !
Thank you for staying with us and taking your precious time sharing your feedback with us. We are pleased to know that overall you had a enjoyable time at the hotel.
It is rewarding to receive our guest feedback as it is through comments such as yours that we are able to monitor and refine our operation to exceed our guest's expectations.
We look forward to the pleasure of welcoming you back at the resort in the not too distant future.
Best Regards,
Tharanga Balasuriya
Front Office Manager
Jetwing Lagoon
by A verified traveler
Posted 29 Mar 2022
This is a quarantine hotel at the moment our booking was transferred to the Jetwing beach
Comment from Hotel Management
30 Mar 2022 by Tharanga Balasuriya , Hotel Management
Dear Liliana,
Greetings from Jetwing Lagoon !
Firstly we thank you for choosing Jetwing Lagoon for your most recent stay and do apologize for any inconvenience caused due to the relocation of your reservation to our sister property Jetwing Beach.
We do believe that you had a pleasant stay at Jetwing Beach and our team at Jetwing Beach looked after you well.
While we once again do apologize for any inconvenience caused due to the relocation of your reservation, we look forward to the pleasure of welcoming you at Jetwing Lagoon in the not too distance future.
Ayubowan ! (May you live long)
Tharanga Balasuriya
Front Office Manager
Jetwing Lagoon
by A verified traveler
Posted 28 Apr 2021 on Hotels
by A verified traveler
Posted 16 Feb 2020 on Hotels
Comment from Hotel Management
17 Feb 2020 by Tharanga Balasuriya - Front Office Manager , Hotel Management
Dear Guest,
Warmest Greetings from Jetwing Lagoon !
Thank you for staying with us and taking your precious time sharing your experience at the resort. We are delighted to learn that we have met every aspect of your stay with us at the resort.
While we thank you once again for your feedback, we look forward to the pleasure of welcoming you back at the resort in the very near future.
Best Regards,
Ayubowan ! ( May you live long )
Tharanga Balasuriya
Front Office Manager
Jetwing Lagoon
