Ratings based on 345 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Very lovely hotel right by the beach and near enough to airport for a stop over. Great to relax and rewind but then go out and explore some really wonderful places in the country.
Comment from Hotel Management
28 Oct 2024 by Aki, Hotel Management
Dear Teresa,Thank you for your kind words! We’re delighted to hear that you enjoyed your stay with us and appreciated our beachfront location and proximity to the airport. It’s wonderful that you had the chance to both unwind here and explore the beautiful attractions this country has to offer.We hope to welcome you back soon for another memorable stay!
by A verified traveler
Posted 7 Aug 2024
It’s a great stop over location for airport transit. Hotel is fine, staff are nice but service is very very slow.
Comment from Hotel Management
26 Aug 2024 by Aki, Hotel Management
Dear Rodney,Thank you for choosing our hotel as your stopover location and for sharing your feedback with us. We're glad to hear that you found our location convenient for airport transit and that you appreciated our friendly staff.However, we sincerely apologize for the slow service you experienced during your stay. Providing prompt and efficient service is a priority for us, and we regret that we fell short of your expectations. Please know that we are addressing this issue with our team to ensure that such delays do not occur in the future.We appreciate your understanding and hope to have the opportunity to serve you again, offering a more seamless experience.
by A verified traveler from Matsudo
Posted 31 Jul 2024
Nice
Comment from Hotel Management
26 Aug 2024 by Aki, Hotel Management
Dear Jayakody,Thank you for your review. We're delighted to hear that you had a wonderful stay with us.
by A verified traveler
Posted 21 Jul 2024
The hotel is well located right on the beach with an amazing spacious pool. Restaurant had a wide selection of local and international food to suite most. Staff always smiling and helpful with most having very good English. We were made to feel extremely welcome during our nine day staff. The hotel was safe and secure and we used it as a base to travel the country.
Only a few things really need tweaking. My wife used the Spa and wasn’t that impressed. The staff tried hard but wasn’t really skilled enough for the Spa treatments on offer. Apart from the pool there’s nothing much for children so maybe set up something that kids can enjoy ( face painting, henna, some form of craft workshop).
Overall myself and my family would recommend this hotel, it’s close to the airport (30 min drive) and very comfortable and reasonably priced for families
Comment from Hotel Management
26 Aug 2024 by Aki, Hotel Management
Thank you for taking the time to share your detailed feedback. We’re thrilled to hear that you enjoyed our beachfront location, spacious pool, and the wide selection of food at our restaurant. It’s also wonderful to know that our staff made you feel welcome during your stay, and that you found our hotel safe and secure for your travels around the country.We appreciate your constructive feedback regarding the spa experience and the activities for children. We are continuously working to enhance our services, and your comments are invaluable in helping us identify areas for improvement. Please rest assured that we will review the spa services to ensure our staff are fully trained to provide the high-quality treatments our guests expect. Additionally, your suggestion for more children’s activities is something we will consider as we strive to offer a more inclusive experience for families.Thank you once again for your recommendation. We’re glad that our location and amenities met your needs, and we hope to have the pleasure of welcoming you and your family back in the future.
by A verified traveler
Posted 20 Jul 2024
Comment from Hotel Management
26 Aug 2024 by Aki, Hotel Management
Dear Mekala,Thank you for taking time to rate us and we hope to see you again!!
by A verified traveler
Posted 19 Jul 2024
Super
Comment from Hotel Management
26 Aug 2024 by Aki, Hotel Management
Dear Ruwani,Thank you for your review. We're delighted to hear that you had a wonderful stay with us.
by A verified traveler
Overall, an enjoyable stay
Posted 4 Jun 2024 on HotelsWe had a lovely, relaxing stay at Jetwing Blue. On arrival, we were greeted very nicely and had our bags sent to our room. The rooms are large and quiet. The blinds on the windows dont do much, so we used eye masks. The breakfast buffet is very comprehensive. We were there when it was busy, so it was a bit of a hassle to get an omlette. The wait staff were a bit slow for a cup of tea and were not as friendly as other staff members. They were busy though, maybe that is why. The pool is excellent and pretty big.
Comment from Hotel Management
9 Jun 2024 by Aki, Hotel Management
Dear Cameron,Thank you for taking the time to share your experience at Jetwing Blue. We are delighted to hear that you had a lovely and relaxing stay with us. It’s wonderful to know that you were warmly greeted upon arrival and enjoyed the spacious and quiet rooms, as well as our comprehensive breakfast buffet.We apologize for the inconvenience caused by the window blinds and appreciate your understanding in using eye masks. We will look into options to improve the room darkening features for our guests' comfort.We are sorry to hear about the wait time for your omelette and the slower service for tea. We appreciate your patience and understanding during busy periods and will work on improving our service efficiency and ensuring all staff members maintain a friendly demeanor, even when busy.It's great to hear that you enjoyed our excellent and spacious pool. We look forward to welcoming you back for another relaxing stay in the future.
by A verified traveler
Posted 27 May 2024 on Hotels
Comment from Hotel Management
9 Jun 2024 by Aki, Hotel Management
Dear Upeli,Thank you for rating us 10 out of 10 and we hope to see again with us
by A verified traveler
I’ll stay there again if I can!
Posted 13 May 2024 on HotelsNice hotel. I’d stay there again. Helpful staff.
Comment from Hotel Management
20 May 2024 by Aki, Hotel Management
Dear R J,Its nice to hear that you had a wonderful stay with us and thank you for the compliments.we hope to see you once again with us
by A verified traveler from Beckenham
Posted 21 Apr 2024
Comment from Hotel Management
20 May 2024 by Aki, Hotel Management
Dear Mr. Sidath,Could you let us know which aspects you were not happy with as we could correct our mistakes if there were any.
