Ratings based on 712 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Jing, for taking the time to write a review of your stay at the Red Roof Inn Needles. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Dec 2024
Super friendly property. As most, we stayed here as we passed through town. It was great for a single might stay. The owners were so incredibly friendly. We now have a new place to stay as we go back and forth to Cali.
by A verified traveler
Posted 4 Dec 2024
The property is just across from a major freeway and train line so at time there was a noise issue.
The listing said that breakfast was included. It would have been helpful if it clarified that only a cold breakfast was provided.
Comment from Hotel Management
11 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Marion. The staff and I at the RED ROOF INN NEEDLES appreciate your 4/5 score. However, you indicated that the noise disturbance regarding the freeway and train line, and our breakfast options hindered your experience. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 30 Nov 2024
The host here are amazing I was traveling with 3 small children and they made it so easy !
Comment from Hotel Management
3 Dec 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Ana,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Needles. It's great to see you enjoyed your stay and our staff made your stay easy, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler from Mission Viejo
Posted 3 Nov 2024
Comment from Hotel Management
8 Dec 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Wissam, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Needles and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Hallie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Oct 2024
I arrived a little early and the check-in went well. The room was clean, but I was a little confused. There were two remotes for the TV. A very nice puzzle. The coffee maker was not plugged in, but you had to take it over by the TV to plug it in. Be sure to turn on the shower, hot water in advance as it takes about 30 minutes to 40 minutes for it to get a little hot otherwise it’s just lukewarm. But then again there’s a marijuana dispensary right across the parking lot very convenient.
Comment from Hotel Management
20 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Anthony. The staff at the RED ROOF INN NEEDLES and I appreciate 3/5 score following your stay. I am also happy that the check in process went well, and you were pleased with our clean room. However, you indicated that the coffee maker was not plugged in, and the shower took a lengthy time to get hot which dampened your experience. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your feedback and we would love to have another chance to provide you with an even better experience the next time you're in town. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Nick - Manager RRI, Hotel Management
Locals, loud music in parking lot, fighting with boy friend while children in car, had to kick her outAdded to Do Not Rent list.
by A verified traveler
Posted 7 Oct 2024
Advertisement showed suite with 2 complete showers, sinks and toilets only had one. If they had opened other door it would most likely have been what was pictured. I would have stuck with 2 separate rooms if their depicted pictures were of what we actually were given. Also place was lit up so bright outside and no blackout curtains hardly slept.
Comment from Hotel Management
9 Oct 2024 by Carla RediResponse Specialist, Hotel Management
Dear Stephen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Needles. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding not having the two showers, sinks and toilets as was advertised. You also mentioned that the property was well lit so it was too bright outside and the other listed concerns. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Oct 2024 on Hotels
I met Sam at breakfast. Super hospitable, sweet, and goes above and beyond to make sure your stay at her hotel is perfect.
My room was clean, comfortable and quiet.
Great place to stop and get some rest on a long roadtrip. I was driving coast to coast and it met all my needs.
Comment from Hotel Management
4 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Stephanie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEEDLES. I am happy you were pleased with our clean room and super hospitable member of staff named Sam. You also mentioned that you found our hotel to the ideal place to stop and get some rest. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
