Ratings based on 29 Verified Reviews
3.8 Room cleanliness
3.3 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2019
Where do I start.... middle of nowhere ,the key code didn't work, the front door never locks (always open) only one bathroom toilet for 8+ rooms, bedroom door does't shut properly, after hard try the door still wobble( gap between door and the frame), car park is very narrow, No kitchen space to wash the cup or els. To top all of that this scary looking black and white photo of a long hair victorian lady everywhere. Even if come free I won't even stay there again.
by A verified traveler
disappointing experience
Posted 19 Aug 2019 on HotelsDifficult to contact before arrival as the call is forwarded to a mobile number that has a bad connection
Self check-in, the key was in a key safe and the room door was in room 8 was broken anyway so you don't really need a key to enter.
No room service for 2 days and they only changed the towels when we asked them to.
TV not working in the room and the ones that worked in the lounge was taken away
No cutlery, crockery, just a couple of bowls.
Very bad experience. There's beds are comfy though
by A verified traveler
Posted 21 Jul 2019 on Hotels
This hotel is in need of renovating and updating. Very strong smell of cats as soon as you enter the building. over priced for what you get.
by A verified traveler
Mixed, room nice, but never stayed, moved hotels
Posted 10 Jul 2019 on HotelsI never actually stayed the night, I was happy enough with the room but there was no wifi and didn't seemed to be getting fixed so I was moved to another guest house
by A verified traveler
Posted 3 Jul 2019
Location was fine. The property looked fine from outside but unfortunately our room was below our expectations. Having said that the beds were clean and comfortable.
by A verified traveler
Posted 26 Jun 2019 on Hotels
The building of the guest house is very nice and has character. There are plenty of parking facilities but would benefit from having a designated parking bay for disabled guest.
The website is informative and all photos showed rooms with en-suite. When I booked I made this assumption but ending up with shared bathroom which was my error.
On arrival, access was via keysafe so there was no one at the guest house. We entered into a hall way which sadly smelt unpleasant. Our room was big, nice and clean with tea/coffee facilities and fresh clean towels. However, it’s the small things that made the stay a little disappointing.
Our curtain was half hanging off and being at the front of the guest house meant all could see in. The TV did not work and had very little plug access for three adults. When we did need the light we had to go outside our front door to put the light on which then had only two bulbs working out of five.
It stated that wifi was free. However, you had to sign up allowing the guest house to have access to what you are viewing/GDPR which I felt was an invasion and ended up using 4G when I had service.
The bathroom was a walk down the hallway. It was big and clean. However, the shower was just a trickle. The bathroom could also benefit from having a blind on the window as it is on the ground floor as the frosted glass is not enough.
Unfortunately it’s the small things that let the guest house down to what was a nice, big clean room
by A verified traveler
Very stressful experience!
Posted 10 Jun 2019 on HotelsIt was an absolute nightmare just trying to gain access to the property. It is unmanned, so they work a lock box system to get your key, only the code wasn't sent and the 24/7 helpline doesn't get answered! If it wasn't for the cleaner turning up, we would have been stranded. According to the landlady at the local pub, this happens all the time and is a standing joke in the village. Once in the room, it was tidy, clean and well presented but the bed was horrendously uncomfortable and the shower didn't work.
by A verified traveler
Posted 3 Jun 2019 on Hotels
by A verified traveler from Wakefield, gb
Posted 8 May 2019
Spacious rooms pet friendly hassle free service nice quiet location and free onsite parking
by A verified traveler
Posted 7 Mar 2019 on Hotels
Comment from Hotel Management
9 Mar 2019 by Chris, Hotel Management
Hi Jonathan,
Thank you for taking the tie to leave us a kind review.
We hope you've enjoyed your stay at Tree Tops, but if it is not too much too us, may we please know what else can we improve on our guesthouse?
Kind regards,
The Management
