Ratings based on 31 Verified Reviews
4.6 Room cleanliness
5.0 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
by A verified traveler
Posted 9 Aug 2024
Everything was Excellent! The property was beautiful and most of all very CLEAN!!! The way everything was set up on site , to check-in and check-out was a very seamless process. The property was also very spacious, the beds were very big in size, super comfy, and having the three bathrooms in each bedroom was a such a plus. Greek neighborhood was a wonderful and smart location, everything is walking distance: for any coffee connoisseurs: Ground up Coffee is superb, Target is only a couple blocks down. My three kids age ranging 11-12 and hubby felt very safe walking around. As far as parking there’s no parking garage but we were able to find nearby meter parking. 3 hrs was the limit until 10 pm however was able to find great free parking spots going towards H mart grocers. Overall, first time experience with Sonder properties truly exceeded my family and I’d expectations. All well worth it and would love to use Sonder again for future vacation stays. Thanks so much Sonder!
by A verified traveler
Posted 10 May 2024 on Hotels
Comment from Hotel Management
14 May 2024 by Sonder, Hotel Management
Thank you for staying with us, James. If there was anything we could've done to improve, please let us know. We hope to host you again.
by A verified traveler
Posted 30 Mar 2024 on Hotels
Comment from Hotel Management
1 Apr 2024 by Sonder, Hotel Management
Hi Gregory, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.
by A verified traveler
Posted 14 Mar 2024
my experience with Sonder was pretty terrible.
TLDR: They charge hotel prices, but their corporate presence, cleanliness, and customer service have a "hotel without the hospitality" feel.
On my first day, I got a nasty message from their customer service that there was a noise complaint for my apartment. I was not in the unit, so this scared me badly. I thought someone had broken in.
I responded to the rep, and they quickly retracted. I asked what happened, and there was no follow up.
As other reviewers have stated, the entrance feels a little unsafe, so the whole situation was unnecessarily alarming. I wouldn't have been as worried if I hadn't been traveling alone.
The building also opens on a sketchy alley in the back with no locked door.
As far as cleanliness, the halls are dirty and smell of chemicals. The shower in my unit was moldy.
Small things like asking about amenities took over 12 hours to get a straight response from customer service. I kept getting "We'll update you" or "we are coordinating now" responses, and then radio silence until I followed up, inevitably having to repeat myself because there were "no notes."
. My reservation required me to switch units, and they couldn't offer a luggage solution for the 4ish hour window. Even that was fine, but it took them 2 days and multiple follow ups to finally respond with that negative.
Comment from Hotel Management
28 Mar 2024 by Sonder, Hotel Management
Hi Susannah, thank you for sharing your experience. We apologize for the issues you encountered during your stay. Your feedback regarding cleanliness, customer service, and safety concerns is important to us, and we will address these issues with our team to improve for future guests. We understand your frustration and apologize for any inconvenience caused by the noise complaint and lack of follow-up. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in this instance. Should you choose to give us another chance, we'd love the opportunity to make it up to you.
by A verified traveler
Posted 8 Mar 2024
LOCATION was terrific - central and close to all our 'outings'. Downside was NOT being able to control the thermostat. And NO response to any of our efforts to contact the property manger(s).
by A verified traveler
Great 1 bedroom in Greektown
Posted 6 Mar 2024 on HotelsComment from Hotel Management
28 Mar 2024 by Sonder, Hotel Management
Hi Robert, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.
by A verified traveler
Posted 26 Dec 2023 on Hotels
by A verified traveler
Comfy with some considerations
Posted 17 Dec 2023 on HotelsRoom was comfy. Great location with cute cafe annd bar across the street. Very close to work in the West Loop. It is so nice to have a closer and a kitchen! Stairs were a challenge…not recommended for people who cannot lug their bags up multiple flights of stairs. The front door of the building was propped open one evening, which felt insecure. The bathroom has mold growing around the base boards and shower. Some of the kitchen utensils are worn out and need replacement (hot water pot, fridge water filter).
Comment from Hotel Management
27 Dec 2023 by Sonder, Hotel Management
Thanks for staying with us and providing a review. It's great that you enjoyed your space and location. The lack of stairs is definitely not for everyone, and we're sorry for the inconvenience. We appreciate you letting us know about the door and the things that need addressing in your apartment. Our team is reviewing your space to ensure everything is up to date and cleaned correctly. Should you decide to give us another chance, we'd love to make it up to you.
by A verified traveler
Posted 4 Dec 2023
My stay was excellent. The room was clean and up to date. I had everything I needed, except for an elevator. Lucky a gentleman help me carry my luggage to the 3rd floor. The stairway is very scary when you have luggage. Otherwise, my stay was great and I’d book again.
