Ratings based on 2,130 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
Safe clean and beautiful area
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 4 Jan 2025
Close to everything
Comment from Hotel Management
4 Jan 2025 by Tequila, Hotel Management
I wanted to take the time to let you know how much we appreciate you ranking our property 5 stars!!! It is feedback from valued guests like yourself that keeps us motivated and striving to be the best hotel in the Midwest! I can always assure you that you can always expect friendly service and clean rooms each and every time that you stay at our property.
by A verified traveler
Posted 3 Jan 2025
Great hotel and location. I’d recommend the water view as it’s amazing.
Comment from Hotel Management
4 Jan 2025 by Tequila, Hotel Management
I wanted to take the time to let you know how much we appreciate you ranking our property 5 stars!!! It is feedback from valued guests like yourself that keeps us motivated and striving to be the best hotel in the Midwest! I can always assure you that you can always expect friendly service and clean rooms each and every time that you stay at our property.
by A verified traveler
Posted 3 Jan 2025
The room was nice but when we showed up there was hair all over our sink. There was no hot water in the sink either. Then the following day when we went down for breakfast they advised that they were not doing the breakfast buffet since the beginning of December they had stopped it. It would have been nice to know that since we were looking forward to it and they only had the market open which did not have a lot of breakfast options. We also checked out the heated pool but when we got there it did have a bit of a draft which made it uncomfortable as it felt cold and the pool also was very dirty. The view from our room was the only nice thing.
Comment from Hotel Management
4 Jan 2025 by Tequila, Hotel Management
Thank you for your review. We are very sorry for falling short of showcasing the five-star service and amenities you are correct to expect. This is not the experience we strive for our guests to have. Your feedback is appreciated and has been communicated to our team to be used for hotel improvement. We hope that you'll return.
by A verified traveler
Posted 3 Jan 2025
Everything was great. I did wait an hour after check in time because there was no open rooms due to short staff of cleaning services.
Comment from Hotel Management
4 Jan 2025 by Tequila, Hotel Management
Thank you for your review. We are very sorry for falling short of showcasing the five-star service and amenities you are correct to expect. This is not the experience we strive for our guests to have. Your feedback is appreciated and has been communicated to our team to be used for hotel improvement. We hope that you'll return.
by A verified traveler
Posted 3 Jan 2025
The property is quite lovely. There are only a couple things that made my stay less than perfect. First, we had absolutely no access to television during our entire stay. I contacted the front desk and was advised that none of the rooms had service and they were working to repair the issue. I’m not sure if the issue has since been resolved, but it hadn’t been when I checked out. Second, the website convinced me that I would have spectacular views. My view from my room was a clear view into other guests’ rooms.
Comment from Hotel Management
4 Jan 2025 by Tequila, Hotel Management
Thank you for your review. We are very sorry for falling short of showcasing the five-star service and amenities you are correct to expect. This is not the experience we strive for our guests to have. Your feedback is appreciated and has been communicated to our team to be used for hotel improvement. We hope that you'll return.
by A verified traveler
Posted 3 Jan 2025
Good
Comment from Hotel Management
3 Jan 2025 by Tequila, Hotel Management
I wanted to take the time to let you know how much we appreciate you ranking our property 5 stars!!! It is feedback from valued guests like yourself that keeps us motivated and striving to be the best hotel in the Midwest! I can always assure you that you can always expect friendly service and clean rooms each and every time that you stay at our property.
by A verified traveler
Posted 3 Jan 2025
I like the ambiance of the hotel. The bar/dining area is beautiful. The grand room has an amazing view of the skyline. I was very pleased.
Comment from Hotel Management
3 Jan 2025 by Tequila, Hotel Management
Thank you for visiting us recently and sharing your experience. We're so happy to hear you enjoyed your time with us. From our central location to our friendly and professional team members — we're glad to know you enjoyed your stay. Thanks again for your recommendation. We look forward to welcoming you again when your travels bring you back to Chicago!
