Ratings based on 321 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Excellent stay. Excellent location.
Comment from Hotel Management
22 Nov 2024 by Kasa Magnificent Mile Chicago, Hotel Management
Hi Jonathan, thank you for your excellent rating! Your feedback is truly invaluable and motivates us to uphold our dedication to providing exceptional guest experiences at our property. We are excited about the chance to host you again and offer another outstanding stay. Your choice of Kasa is greatly appreciated; we look forward to your next visit! Best regards, Team Kasa
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Kasa Magnificent Mile Chicago, Hotel Management
Hi Audrey, thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
by A verified traveler
Posted 18 Nov 2024
Fantastic location with great proximity to shopping, restaurants, and sights. Well equipped, clean, spacious rooms,
Comment from Hotel Management
18 Nov 2024 by Kasa Magnificent Mile Chicago, Hotel Management
Hi Kathy,Thank you for sharing your experience with us! Your feedback is incredibly valuable and motivates us to continue providing exceptional guest experiences. We look forward to welcoming you back for another wonderful stay at our property. Best regards, Team Kasa
by A verified traveler
Posted 17 Nov 2024
Positioned nicely in the center of downtown but the apartment itself was dirty and some appliances didn’t work.
Comment from Hotel Management
19 Nov 2024 by Kasa Magnificent Mile Chicago, Hotel Management
Hi Manuel, we appreciate you taking the time to share your recent experience at our property. We are genuinely sorry to hear that your stay did not meet expectations due to cleanliness issues and appliance malfunctions. Your feedback is highly valued as we continuously strive to enhance our guests' experiences. Rest assured, your comments will be promptly addressed by our team to prevent such occurrences in the future. If you have further feedback or require assistance, please do not hesitate to contact our Guest Experience Team. Sincerely, Team Kasa
by A verified traveler
Posted 14 Nov 2024
We loved our stay.
Comment from Hotel Management
14 Nov 2024 by Kasa Magnificent Mile Chicago, Hotel Management
Hello Vince,Thank you for sharing your positive experience with us! We're delighted to hear that you loved your stay at our property. Your feedback is truly valued and motivates us to continue delivering exceptional experiences at our location. Looking forward to your next visit!Best regards,Team Kasa
by A verified traveler
Posted 26 Oct 2024
There were holes patched up in the wall, the tub looked dirty, water drained slowly in shower/tub. Parking overnight in building was outrageously expensive (50$) a night. Elevators took forever and there was often a line to get into them. On last day water was shut off. Hated communicating with a bot. Would never stay here again.
Comment from Hotel Management
29 Oct 2024 by Kasa Magnificent Mile Chicago, Hotel Management
Hi Sarah, we are sincerely sorry to hear about the challenges you encountered during your recent stay. Your feedback is vital to us, and we apologize for the inconveniences you experienced. Please be assured that we take your comments seriously and will address them promptly to enhance the guest experience. Should you have any unresolved issues, please do not hesitate to share them with our Guest Experience Team. Your feedback is highly valued. Sincerely, Team Kasa
by A verified traveler
Posted 26 Oct 2024
Kasa was a nice place to stay while visiting Chicago for a weekend. It was clean and close to transportation and other attractions. However, a downside is that there are no black out curtains/shades in the apartment so it is very bright in the morning. Otherwise it was a good stay.
Comment from Hotel Management
27 Oct 2024 by Kasa Magnificent Mile Chicago, Hotel Management
Hello Lauren, thank you for sharing your experience at Kasa. We are thrilled to hear that you enjoyed your stay. Your feedback is valued, and we will consider this for future enhancements. We can't wait to host you again for an even more comfortable stay. Best regards, Team Kasa
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Kasa Magnificent Mile Chicago, Hotel Management
Hi Lisa, thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
by A verified traveler from New York
Posted 16 Oct 2024
Great location. Well equipped and well maintained. Worked really well, especially for the weekend of the marathon.
Comment from Hotel Management
16 Oct 2024 by Kasa Magnificent Mile Chicago, Hotel Management
Hello Frank, thank you for your positive rating! We're delighted to hear that you enjoyed your stay. We hope that you had a great marathon experience and look forward to welcoming you back for the 2025 marathon! Thank you for choosing us at Kasa. Best regards, Team Kasa
by A verified traveler
Posted 13 Oct 2024
I can’t say enough good things about Kasa properties. They are amazing. Always.
Comment from Hotel Management
13 Oct 2024 by Kasa Magnificent Mile Chicago, Hotel Management
Hello Jaime, thank you for your wonderful feedback on Kasa properties! We're delighted to hear about your positive experience. We look forward to your next visit! Best regards, Team Kasa
