Ratings based on 1,157 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Parking is expensive. Otherwise great experience and great skyline river view from room.
Comment from Hotel Management
22 Nov 2024 by Putri, Hotel Management
Thank you for your kind review and for visiting us recently! We aim to deliver an excellent experience in all aspects of our hotel and we're happy to hear that we hit the mark during your stay. From our great location to our friendly and welcoming team members — we're thrilled you enjoyed your time with us. We hope you choose to stay with us again when your travels bring you back to Chicago!
by A verified traveler from Fremont
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Putri, Hotel Management
Thank you for your kind review and for visiting us recently! We aim to deliver an excellent experience in all aspects of our hotel and we're happy to hear that we hit the mark during your stay. From our great location to our friendly and welcoming team members — we're thrilled you enjoyed your time with us. We hope you choose to stay with us again when your travels bring you back to Chicago!
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Putri, Hotel Management
Thank you for your review. We are very sorry for falling short of showcasing the five-star service and amenities you are correct to expect. This is not the experience we strive for our guests to have. Your feedback is appreciated and has been communicated to our team to be used for hotel improvement. We hope that you'll return.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Putri, Hotel Management
I wanted to take the time to let you know how much we appreciate you ranking our property 4 out of 5!!! It is feedback from valued guests like yourself that keeps us motivated and striving to be the best hotel in Chicago!
by A verified traveler
Posted 20 Nov 2024
Nice property the skyline was a nice view from the room. Parking was an extra fee that was not cheap. But that is par for Chicago hotels.
Comment from Hotel Management
21 Nov 2024 by Putri, Hotel Management
Thank you for your kind review and for visiting us recently! We aim to deliver an excellent experience in all aspects of our hotel and we're happy to hear that we hit the mark during your stay. From our great location to our friendly and welcoming team members — we're thrilled you enjoyed your time with us. We hope you choose to stay with us again when your travels bring you back to Chicago!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Putri, Hotel Management
I wanted to take the time to let you know how much we appreciate you ranking our property 5 out of 5!!! It is feedback from valued guests like yourself that keeps us motivated and striving to be the best hotel in Chicago!
by A verified traveler
Posted 19 Nov 2024
Location
Comment from Hotel Management
21 Nov 2024 by Putri, Hotel Management
I wanted to take the time to let you know how much we appreciate you ranking our property 4 out of 5!!! It is feedback from valued guests like yourself that keeps us motivated and striving to be the best hotel in Chicago!
by A verified traveler
Posted 19 Nov 2024
There was no continental breakfast. It states you can order dinner daily but you can not.
Comment from Hotel Management
21 Nov 2024 by Putri, Hotel Management
Thank you for your review. We are very sorry for falling short of showcasing the five-star service and amenities you are correct to expect. This is not the experience we strive for our guests to have. Your feedback is appreciated and has been communicated to our team to be used for hotel improvement. We hope that you'll return.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Putri, Hotel Management
I wanted to take the time to let you know how much we appreciate you ranking our property 5 out of 5!!! It is feedback from valued guests like yourself that keeps us motivated and striving to be the best hotel in Chicago!
