Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Abdul, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Chicago Marriott Downtown Magnificent Mile. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Patrick BirchallGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Location!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Guest, Thank you for the wonderful rating for Chicago Marriott Downtown Magnificent Mile! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Patrick BirchallGeneral Manager
by A verified traveler
Posted 13 Nov 2024
My experience at this hotel was terrible. I travel quite a bit and often go to Marriotts and their brand of hotels around the world. All in all, I have been to tens of their properties, and this one is, by far, the worst.
They "renovated" but stopped midway. The windows, for example, are not super clear; they are wavy, and they seem like a single pane of glass in an aluminum frame that is neither noise nor cold-proof.
The armchair in the room was stained and wet-ish; it took them two days to replace it.
I ordered room service, and the sandwich they brought me was an industrial/gas station sandwich (and not talking Wawa here, I wished!).
The nightstand lamp has a USB port, which did not work. They never did anything despite telling them. Be careful if you're tired and hope to charge your phone/alarm clock...
I asked them five times to add my reservation to my app. Their only answer was, "You booked through a 3rd party; we can't do that." It took them five times to give me such an answer, which is probably a lie (so if I book through Expedia, I can't use their digital key?).
Let's pass on the stains on the wall, the bad finis, and having only one glass when the reservation was for two.
Most of the complaints are not that important, but the arrogance and non-challan attitude of the staff makes it pretty terrible. Don't go there. I wish I could share photos with you.
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Guest, Thank you for staying at our hotel. We are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff members to ensure we better serve our guests. Additionally, we are also sorry for the cleanliness concerns you encountered in your room and your disappointment with the in-room dining. Your comments are taken seriously and will be duly reviewed by our team. Thank you for taking the time to provide us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Sincerely,Patrick BirchallGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Everyone was friendly, rooms were very clean. Lots of walkable shopping and restaurants.
by A verified traveler
Posted 9 Nov 2024
Wonderful Hotel, great staff. Right in the heart of Chicago
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Dear Hermine, Thank you for the five-star rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Chicago Marriott Downtown Magnificent Mile. We look forward to your return and wish you all the best with your future travels.Sincerely,Patrick BirchallGeneral Manager
by A verified traveler from Mansfield
Posted 7 Nov 2024
Beautiful
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Lorenzo, Thank you for choosing the Chicago Marriott Downtown Magnificent Mile. We were pleased that we exceeded your expectations during your visit to Chicago. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Patrick BirchallGeneral Manager
by A verified traveler
Posted 5 Nov 2024
