Ratings based on 335 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Laura, Hotel Management
Thank you ! Hope to hosting you once again may be in our new sister property Brama located in the same street Monte Giordano, with 6 units ( 3 luxury rooms up 2 people and 3 Two bedrooms and 2 bathrooms Apartment up 4 people ) with elevator and top terrace too. Kindest regards, Laura
by A verified traveler
Posted 20 Nov 2024
Great central property within walking distance ( some may take 20 min or so) of key sites. Near good restaurants and taxi rank. When coming back to Rome this would be the area I would look to stay if seeing the sites. Host was friendly and helpful. We really enjoyed our weekend.
Comment from Hotel Management
20 Nov 2024 by M, Hotel Management
Hi Greg we are glad you had a great experience! Thank you for sharing your feedback! We're thrilled to hear that the location was perfect for exploring key sites and that you enjoyed the nearby restaurants and convenient taxi access. It's wonderful to know that we made your stay even more enjoyable. We hope to welcome you back on your next visit to Rome!
by A verified traveler
Posted 11 Nov 2024
One of the best places we have stayed at - great rooms and location, with exceptional care shown by the staff throughout our stay - make sure you talk to them about recommnendations for places to eat!
Comment from Hotel Management
12 Nov 2024 by M, Hotel Management
Dear Gregory, Thank you so much for the great words. We try to make our guest experience as local as it can be in Rome and glad that you felt that. Your words are mutched appreciated by all of us at HIsuiteRome as we strive to make your experience in Rome not only comfortable but memorable !
by A verified traveler
Posted 29 Oct 2024
Close to main attractions
Comment from Hotel Management
30 Oct 2024 by Laura, Hotel Management
Dear Mrs. Christensen, we are really surprised and sorry to receive your low vote even because you were happy to stay at HiSuite.. so I really hope you did a mistake giving us a low score.. anyway I hope to hosting you once again may be at new sister property BRAMAROMA which is in the same street, just few meters from HiSuite, there are 6 new brand units from 2 up 4 people, with elevator and roof top terrace and wonderful view! warmest regards, Laura
by A verified traveler
Posted 12 Oct 2024
Clean, modern, well furnished, all amenities provided.
Comment from Hotel Management
13 Oct 2024 by Laura, Hotel Management
Dear Daphne, thank yu so much for your great review! Really appreciated! Looking forward to hosting you once again in a next future! KR, Laura
by A verified traveler
Posted 11 Oct 2024
We stayed in October 2024, two adults and one 12 year old in a one bedroom apartment - one private bedroom with full bath upstairs and a pull out couch with a full bath downstairs. Since it was a week in Rome, this was a wonderful way to spend it - instead of being in a cramped hotel room this was a real apartment. Very clean. The cleanliness of bathrooms is key for us and they both looked very new and clean.
There is no daily maid service (but you can pay for it if you want). They did refresh the towels and empty the waste baskets a couple of times, which was all we needed.
If you need an ironing board, just ask for it. (I should have asked for a microwave but didn't realize I could have, this is my own fault because there is a notice in the room states that all you have to do is ask.) The kitchen is fine for keeping leftovers and heating them up the next day.
There will be noise at night, but I would say it is typical of any busy area in any city in the world.
The location can't be beat - a charming cobblestone street with great restaurants nearby, walkable to just about any neighborhood in the city you would want to visit.
The people at the desk were always very friendly and helpful. Hi Suite is a total win!
I will recommend this place to anyone staying in Rome. ps Do yourself a favor and get out of the city for a day if you have time, we had a great beach day at Anzio.
Comment from Hotel Management
11 Oct 2024 by M, Hotel Management
Hello Lisa and Family! Thank you so much for the kind words, we at HisuiteRome really appreciate your feedback and what you have written is a real reward for us. We enjoyed hosting your family trip here in Rome and hope to host your family again in one of our many different accommodations. Thank you once again, Hisuiteteam
by A verified traveler
Posted 2 Oct 2024
Wonderful communication, very pleasant staff, comfortable bed, clean and just lovely location!
Comment from Hotel Management
3 Oct 2024 by Laura, Hotel Management
Dear Marie, thank you so much for you beautiful review about HiSuiteRome. We are looking forward to hosting you once again! KR, Laura
by A verified traveler
Posted 30 Sep 2024
Best location, right in the middle of everything
Comment from Hotel Management
3 Oct 2024 by Laura, Hotel Management
Dear Mayra, thank you so much for your great feed back about HiSuiteRome, We are looking forward to hosting you once again! Laura
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by laura, Hotel Management
Thank you!
by A verified traveler
Posted 9 Sep 2024
The unit was extremely small. The decor was outdated. Online images looked way better than in person. We heard everything from Outside. We decided to check out after 2 nights (we booked for 4 nights) to go to a different hotel. HiSuite Rome would not even give us a partial refund. Very disappointing. Won’t stay here ever again.
Comment from Hotel Management
9 Sep 2024 by Giulia, Hotel Management
Dear Andy, we are really sorry and surprised to receive your low vote and so bad review. You booked a Suite Deluxe (45mq on two levels) for 3 people. We refurnished them three years ago after the covid, so they probably are even better than the pictures. Knowing that this typology was too small for you or that you didn't like it, we could show you a Two bedrooms and two bathrooms apartment, but you never mentioned it. You just told us that something came up and you have to leave, not that you didn't like the accommodation and give us the possibility to fix this. We are always reachable and is better to complain while you are here, so we can find a good solution for both side, rather than received a bad review a month later when we can not do anything. We are a small property so we can afford refund so last minute, as you know per our policy. Hope to hosting you again in a bigger apartment to change your mind about HiSuiteRome.
