Ratings based on 116 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fremont
Posted 4 Nov 2024
Good location in Navi Mumbai.
by A verified traveler
Posted 22 Aug 2024 on Hotels
by A verified traveler
Worst service and worst staff
Posted 17 May 2024 on HotelsWorst service and worst staff
by A verified traveler
Worst service and hopeless staff
Posted 17 May 2024 on HotelsEarlier also i stayed several time in this hotel, but this time its pathetic. I asked them to confirm if i can extend my stay the fron desk told me book online, he is busy in check in or he will call back in sometime, but no one call back, i asked for plate and spoon, the person told you have to come and collect from restaurent,also i ordered potato wedges, it took apptox 1 hour to come. I am thinking, i am staying in hotel or Dharamshala, useless fellows with useless service
by A verified traveler
Posted 29 Jan 2024
Overall it was a very comfortable and pleasant experience staying at this hotel. I will recommend others to stay.
Comment from Hotel Management
31 Jan 2024 by Abhishek, Hotel Management
Dear Amitava,It was a pleasure having you with us at ibis Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service.It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavour to offer a better experience to all our guests.We thank you for your feedback and look forward to welcoming you back to ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager
by A verified traveler
Posted 6 Jan 2024
I loved this hotel. Very clean and courteous hotel staff. Will go back and stay again.
Comment from Hotel Management
12 Jan 2024 by Abhishek, Hotel Management
Dear Guest,Thank you for taking out the time to review our hotel. We are extremely glad that we have provided you with a good experience and would like to do so again in the future. We thank you for your feedback and look forward to welcoming you back to ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
31 Jan 2024 by Abhishek, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager
by A verified traveler
Posted 17 Dec 2023
The bathroom and toilet was dirty. The washbasin had stains. The towels provided had black stains. The room curtains did not cover the windows fully. The price paid for a room in this condition was way too high.
Comment from Hotel Management
4 Jan 2024 by Abhishek , Hotel Management
Dear Dinesh,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager
by A verified traveler
Hidden gem near highway
Posted 2 Dec 2023 on HotelsThis hotel offers comfort, the basic amenities but also additional thoughtful things, such as an ironing station and includes a restaurant and bar.
Room service was prompt. Menu has enough veg and non veg items. However, they lacked fresh pineapple juice which I as listed, only had canned. Same issue for breakfast, only fresh watermelon juice. There needs to be more than 1 fresh fruit juice offered. The breakfast buffet was delicious, with an omelette/dosa/pancake station. Again, only melon /watermelon offered. No other fresh fruit available. A hotel of this caliber should have more than cheap watermelon to offer its guests.
Aside from this, very pleasant and prompt staff. Comfortable bed. Worth the price and stay.
Aside from this,
Comment from Hotel Management
4 Jan 2024 by Abhishek, Hotel Management
Dear Guest,Thank you for taking out the time to review our hotel. We are extremely glad that we have provided you with a good experience and would like to do so again in the future. We thank you for your feedback and look forward to welcoming you back to Ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager
by A verified traveler
Posted 28 Nov 2023
It's a decent value for money stay if you are traveling for business as this is more like a no-frill hotel with basics in place. Breakfast is decent as the overall spread. Check-in process is fast and they gave me an early check-in at 10 am without having to request. Keep your original ID as they dont accept digi-locker which is also government approved and accepted nationally but this hotel wont accept it and they need a physical aadhar card or other id. Try and keep your personal toiletries as the ones provided in hotel are not very promising. Rooms are clean overall. They have a separate iron-room so you can walk a few steps out of your room to iron your clothes.
1. The bathroom drain was completely clogged and water was an inch high after 5 mins of shower. For my 3-days stay, I had to pack all my stuff back so I can move to a different room the next day. A bit hassled with this.
2. Noise in the Rooms area: Some repair staff was doing activity in the evening for more than an hour until I went and requested them to stop and resume in next day noon time when its convenient for all.
3. Poor room-dining experience. Received wrong item first and secondly the replacement came in after almost an hour.
Comment from Hotel Management
4 Jan 2024 by Abhishek, Hotel Management
Dear Vipul,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager
