Ratings based on 16 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2024
Everything was good until I was charged $ 150 twice an the manager refused to investigate
by A verified traveler
Posted 30 Apr 2024
Bathroom shower didn’t work and no Wi-Fi on 2nd floor were my only complaints.
by A verified traveler
Posted 31 Aug 2023
Comment from Hotel Management
26 Oct 2023 by Back Office, Hotel Management
Hi Elie. Thank you for bringing this to our attention. We’re sorry for the inconvenience, and we’ll do everything we can to fix the issue.
by A verified traveler
Posted 28 Aug 2023 on CheapTickets
Comment from Hotel Management
26 Oct 2023 by Back Office, Hotel Management
Hi Clifford! Thank you so much for taking the time to leave us a 5-star rating. It’s much appreciated!
by A verified traveler
Posted 12 Aug 2023
Great Staf an very friendly personality
Comment from Hotel Management
14 Aug 2023 by Rej, Hotel Management
Thank you so much Sir Daryl! We hope to see you soon. :)
by A verified traveler
Hurry and Wait.
Posted 15 May 2023 on HotelsNo room keys, doors must be opened by staff anytime you leave the room, for any reason or any length of stay.
Some time staff is busy and not available to open room.
Hotel 5 gallon water bottle on floor often runs out of water.
Comment from Hotel Management
18 May 2023 by Back Office, Hotel Management
Hi. Thank you for your feedback. We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced.
by A verified traveler
Lack of hot or warm water
Posted 12 Jan 2023 on HotelsBed was hard but good condition made for a sore hip, exemtremely disappointed no hot or warm water for shower, I suspect it had been turned off, which we found very annoying, as result I certainly drop at least one star off its rating. Apart from that mostly ok.
Comment from Hotel Management
6 Feb 2023 by Daz., Hotel Management
Dear Valued Guests,Thank you for staying with. In behalf of all the staff I apologize for our shortcomings to you. We promise to improve our service. Thank you so much for your review.
by A verified traveler
Posted 28 Oct 2022 on Hotels
Clean rooms. Friendly staff.
by A verified traveler
Posted 18 Sep 2019
Staying in Fragoch was a dissatisfying. Property vicinity was not pleasing. We stayed at an executive room and yet there were people looking in our window even though we have closed the curtains. There were also a lot of mosquitoes in our room and toilet is not cleaned properly. Plus, the toilet deodorizer was placed in the lavatory and looks like a soap at first glance! People may be fooled by this.
Reception was poorly manned. We have requested our cable tv to be fixed on our checked in (mind you, we weren’t able to watch television since the cable isn’t working). We requested for it to be fixed and yet after the entire following day, no action was made.
Service in the kitchen was impolite. We requested for a breakfast yet they didn’t serve us because they have a catering job in the afternoon. They even pushed us away to eat breakfast at town proper without any consolation that we waited and have to travel out on our first morning. Whenever we ask for assistance from the kitchen crew, they will answer but then shuts the door at you. I do not recommend staying in this place if you’re in Biliran. Try other places instead. This was a poor decision from us so hopefully other tourists will have a better experience.
Comment from Hotel Management
20 Sep 2019 by Zad, Hotel Management
On behalf of the Hotel , please accept my apologies for any dissatisfaction you experienced during your stay. Be assured that it's not the kind of service that we would like to offer you and we understand your dissatisfaction. We do apologize if you felt rude behavior from our staff. We had conducted a meeting already regarding this issue. Once again, we would like to apologize for the inconvenience.
by A verified traveler
Posted 14 May 2019
Comment from Hotel Management
15 May 2019 by Zad, Hotel Management
Hi. Thank your for your feedback. You are always important to us. Looking forward in having you as our guest again soon!
