Ratings based on 66 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Apr 2024
Excellent choice. On par with 5 star ski hotels of haut savoie or chamonix. Very easy access to the ski lifts. A bit pricey but worths it
by A verified traveler
Posted 28 Feb 2023
The hotel is just amazing and I am not giving it the top rating because of one simple thing: the wifi service is so so bad. And is a pity because the hotel is amazing, the team staff is the best in Baqueira and probably one of the best in Spain. But the internet speed is SO bad.
Comment from Hotel Management
24 Mar 2023 by LUDOVIC, Hotel Management
Dear Sir:We greatly appreciate your feedback that helps us to improve our services every dayWe are delighted to know that you have enjoyed your stay with us.We are pleased to inform you that our wifi is already operational. Besta regards.
by A verified traveler
Posted 10 Feb 2023 on Orbitz
Excellent location
Ski in and out
Wonderful mountain!!
Can not get better
Comment from Hotel Management
24 Mar 2023 by LUDOVIC, Hotel Management
Dear Guest, Many thanks for your comments, were more than happy to know that you had a great experience in our hotel. We expect to open the rest of outlets in about a month time, they looks great. All the Hotel Val de Neu team appreciate your recent visit. We hope to see you soon. Sincerely,
by A verified traveler
Posted 22 Feb 2022 on Hotels
by A verified traveler
Posted 8 Jan 2022
The staff and the hotel is just amazing. Super friendly and great service. Areas of improvement if you come with family but you still need to work: internet is SO bad. I knew from other reviews but really for me this is a no go in the future not because I don't like it (I loved it) but because I need to be able to have a Conference Call and is impossible. Period.
by A verified traveler
Posted 2 Jan 2022 on Hotels
by A verified traveler
Posted 23 Dec 2021
by A verified traveler
Val de Neu - In General Very Good
Posted 29 Feb 2020 on HotelsSecond stay at this hotel -
Reception staff, concierge/parking staff/ cleaners, all very polite and professional.
Pros - very clean, modern, great location as only a short walk to gondola, nice spa, comfy beds
Cons - restaurant food nice but not exceptional and expensive.. only two lifts which means a long wait at peak times..some staff at breakfast indifferent, I couldn’t seem to order from the egg menu without them getting it wrong! Then I would have to wait again whilst order was corrected and then eat in my own as family finished.
Comment from Hotel Management
11 Feb 2021 by LD, Hotel Management
We greatly appreciate your feedback that helps us to improve our services daily.
We would like to welcome you again and have the opportunity to offer you our best service and regain your trust
Yours sincerely
by A verified traveler from Paris
Posted 27 Dec 2019
Very close to ski piste and facilities. Hotel helped to arrange everything to make it a wonderful experience
Comment from Hotel Management
30 Dec 2019 by Ludovic , Hotel Management
We greatly appreciate your nice feedback ,always helps us to improve our services.
We are delighted that you enjoyed your stay with us.
All the team working at the Hotel Val de Neu hope to welcome you again very soon.
Our best regards.
by A verified traveler
Posted 16 Mar 2019
Comment from Hotel Management
11 Feb 2021 by LD, Hotel Management
Muchas gracia por su nota sobre nuestro hotel y esperamos verlo pronto.
Bien cordialmente.
